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October 2024 by Wendy Caringer
We ABSOLUTELY love Bay Beach Veterinary Hospital!! Dr. Knapp is amazing and the staff are so kind and friendly and professional! It’s such a pleasure to have found such a wonderful place for our sweet fur babies to go when we need health care for them. We highly recommend!!!
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October 2024 by Sofya zarubin
Terrible experience. Brought my puppy to Bay Beach Veterinary on VA Beach Blvd last month for wellness visit. They were supposed to check her like it says on their site from toes to head. Waited for over 20 min past my appointment time. Doctor didn't even look at my puppy's vulva or belly. Had to bring her next day because I noticed discharge from her vulva and rush on her belly. Had to pay AGAIN for check up. Got antibiotic prescription for 10 days. I thought it was mainly for her discharge. After 10 days discharge continued. Brought my puppy back and was told the antibiotics that has been prescribed were for skin rush. Doctor prescribed another antibiotics for 10 days to help with discharge and took a sample from her valva. It didn't help. After 10 day course of meds I noticed discharge again. Got another puppy few days ago and called them to schedule a visit for both of them. On a phone, I told them that first puppy still having same issue and my second puppy either coughing or sneezing and has discharge from his nose. Went there today for our 2 .15pm appointment. Arrived few minutes earlier. Waited 40 minutes with 2 puppies and after 40 minutes of waiting was asked to wait outside since one of my puppies may have cough. Lady who came up was very rude and unprofessional. My puppy didn't cough once , and again I am not sure if he even coughing at all. And I understand that policy for safety of the other pets. But it didn't bother them for 40 minutes and it was no one inside. I asked how much longer we have to wait outside since we have been waiting for 40 minutes and with 2 puppies it's not easy to do. Lady said she doesn't know how much longer, they don'thave availableroom and doctoris not availableeither, howeveri saw peopleleft from one room and it was emptyfor at least20 minutes. I told her that it's not right and I can not spend whole day waiting. She said very rudely "so you want to cancel?". No. I Don't. I didn't cancel, they canceled on me. How unprofessional! They waisted my time. If I would be late they would charge me, but they don't value my time. And honestly I was thinking to go see different vet anyway since my puppy having same issue and they couldn't do right diagnostic. Do not suggest this vet clinic. Spend over 500 there withing a month and feels like a waste of my money, my time and I hope it will not cost me my puppies health. Going to see different vet for correct diagnostic and medical attention.
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October 2024 by shellie Taylor
The staff is so nice. I have visited the emergency location as well as the main location and had great experiences at both. They are very accommodating. Both locations are very clean and well-kept. I love being able to text with staff to schedule appointments or address any questions. I highly recommend By Beach!
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September 2024 by Belinda Lyons
It’s been 3/12 years since the horrific experience I had the night I took my dog( Coco) at Bay Beach, Vet., & there isn’t a day that passes by, that I wished I never took him there, as he didn’t come home w/ me that night & he should have…. No “stars”, just total regret & remorse for the horrible things that I saw that night & experienced, which will forever put a hole in my heart.
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August 2024 by Catherine Boyle
Everyone in there has been so kind and helpful. As a first time dog owner, they help answer all of my questions and put my mind at ease. I especially love Dr. Elliott! Highly recommend.
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August 2024 by Michelle Pennington
They always do a great job. My family owns several dogs and they have all been given the best care at Bay Beach.
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August 2024 by Ashleigh Tyler
I had an appt today for my dog Dexter and we saw Dr. Elliot who was fantastic. She was very knowledgeable and took her time explaining everything to me. She was very personable and didn’t feel like she was rushing us. Thank you!
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August 2024 by Victoria Johnson
used to love this vet but over the years it has changed a lot. there are vets that care about your pets, then there are some places who just care about taking your money. sadly this places seems to now only care about the money. the past few times i’ve gone to them for help it seems like i was reluctantly give any. i’ve since gone to other vets who have treated me and most importantly cared for my pet much better!!!! if you care for your pet and their well being take them to a vet who will care for your pet just as much as you do.
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August 2024 by TIARA B.
THIS IS NOT A PLACE FOR BLACK PEOPLE WITH PETS. THEY WERE SCARED OF US AND THE WHITE LADY VET WAS NASTY TO US. SHE TALKED DOWN TO MY HUSBAND HE WAS SO UNCOMFORTABLE! THE WHITE NURSE WAS SHAKING WHEN TALKING TO US AN GIVING US PAPERWORK ON OUR DOG. WE SUBMITTED FEED BACK ON THEIR SITE BEFORE POSTING HERE BUT NOONE CALLED US. GUESS THEY ARE OK WITH THE BEHAVIOR OF THIS OFFICE!! (November 2022)
UPDATE July 2024: Received notification that my review was liked by many and figured I add to review. I want to add that you can clearly see they are responding to all new reviews. Even after posting this and sending a message through their site. We never received a call, email, or no message at all from these people. We still cringe after driving past this place and it makes me so sad. I want to add that every white lady in this place was uncomfortable and scared to talk to us (nurses and receptionist). There is no other race that works there. We did not see any guys working there either. The nurse was shaking advising of us on instructions on our sick dog. Adding for further clarification, we are not the loud and/or rambunctious black people that people stereotype us to be. We were friendly and nice to all these people and they were all scared to talk to us like we came in rude to them or something. They appeared like they were not used to seeing black people maybe. It definitely was a race thing because the white people that came in, it was not the same. So sad this is still happening today.
RESPONSE TO OWNER: They were rude in their response to my email and unprofessional. Now they are lying stating it’s not at this location when it was indeed at THE VA BEACH BLVD location. They indexed the response to my inquiry on another review that IS NOT this one (NIMMO PKWY). Like I stated, if you are person of color I would not visit this location. As you clearly can see they are liars and unprofessional to us!
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August 2024 by Janis Maiello
My Yorkie was 1 when she developed a health scare. The dr. Gave her several test but consulted with another vet before she gave me a diagnosis. She was put on meds and prescription food. The dr. NEVER ran any further blood work. She’s now 4 when I was presented with a major health scare that I feared would end her life. The dr. Was on vacation so I went to an emergency vet who ran several tests to the cost of $4,000!!! The diagnosis was the same!!! The result was a change in her prescription food and was told by a vet tech that she should have been tested periodically to see if everything that was done previously was still effective. The emergency vet made a report to my dr. At Bay Beach who didn’t call to see how she was doing. I told the tech that her professional behavior was not acceptableI changed to, by, several friends to go to Animal Medical Center at Dam Mill (Dr. Amos) where I not only found a medical staff who truly loved their work but their pricing was far better than Bay beach.
The original diagnosis and follow-up should warrant a law suit since I was left with a $4,000 vet bill since she Emma’s treatment was far from professional.
STAY AWAY from BAY BEACH!!!
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June 2024 by Peggy Abramson
We have been taking our pets to Bay Beach for over 20 years. The Doctors and staff are very knowledgeable and treat the animals and owners with kindness.
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April 2024 by Jhortann Priddy
I had to use them 5 years ago for my own kitten when they were an emergency facility. As well as recently for my job, the staff were extremely kind and willing to work with us on getting the babies seen. Everyone seemed liked they loved their job. Very accommodating and respectful place. I would recommend them to anyone.
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April 2024 by Franchesca Foxx
Grateful for the services at the ER. I took my dog in to be seen due to respiratory issues, and discovered later that I was going to have to put him down due to a tumor. The staff was very supportive and professional. Really helped me through the process which was so hard. I know he was taken care of the best way possible. I truly support the care the staff shown throughout the entire process and the professional.
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March 2024 by Lois Matchette
They do not deserve even a 1-star. I called today after I found that my yorkie has necrosis on his ear and they said it was not life threatening. It absolutely is life threatening and my dog could die. The female employee was rude, nasty and extremely disrespectful! I will report them to the licensing board!! And to BBB! And I will find out where their corporate headquarters is located and send them a letter! Disgusting treatment!!!! Dr. Kimberly Key, are you aware that you have such horrible and disgusting staff answering your phone here? Shame on you!!
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March 2024 by Amanda Moore
I had been taking my geriatric cat to another local vet and they kept telling me that she didn't have a UTI but she was urinating all over the house. I was devastated because I thought that it might be time to put her down. I really didn't want to because I kept seeing hints of her being playful and young, but I could not figure out why she continued to get worse with the urination.
Thankfully, I decided to try another vet and took her to Dr. Heidi Thompson on Monday, 3/11/2024. I was a total wreck because I knew that this appointment was going to be the deciding factor on if she needed to be put to sleep. As much as I didn't want to do it, I certainly would never want my baby to suffer. I have had her for almost 19 years and she's a family member.
Dr. Thompson was very compassionate and understanding. She understood that I was concerned about the quality of her life. She gave her a full examination and then came back to speak with me. She advised that, even though my cat did not have any indication of a UTI in her urine, Dr. Thompson could feel that her bladder walls were very thick. She said that this indicated a chronic UTI and it could have not been showing in her urine because she is passing water through so quickly.
Dr. Thompson told me that she understood either way, and she wouldn't pressure me to continue care. This meant a lot to me.
Her diagnosis gave me a sudden glimmer of hope. She suggested that she give her an antibiotic injection and that I would know within 24-48 hours if it was helping.
I am thrilled to report that approximately 24 hours later, my sweet baby girl was running around the house and playing like a kitten again. She had been seemingly constantly looking around for a spot to pee on but now she seems her relaxed self.
I have seen her use the litter box multiple times since Monday and although she might need an enclosed box (she doesn't posture well at her age), I can totally handle that.
I knew that there was life left in my girl. I knew that I didn't want to put her down but her quality of life was most important. I am so thankful for Dr. Thompson and all the staff at Bay Beach for truly caring for me and my pet. I wish I would have switched to them years ago. But now both of my cats will be patients there.
P.S. The emergency hospital on Nimmo Parkway is also amazing. I had to utilize their services about 2 years ago when my 19-year-old male passed away. They were absolutely the best. They did what they could to try to save him but when they were unable, they gave me a private room in which to say goodbye. They sent me a hand-written sympathy card a couple of days later with all the staff having signed it. They smoothly handled the cremation and the cremation services they used were so thoughtful. They created a hand-carved box with his name that has his ashes, a framed paw print, and a lovely gift bag and card.
I've had human family members pass away and not been treated as well.
