-
November 2023 by Justin Boyd
Entered and was immediately helped by Dinar. Very pleasant experience.
-
March 2023 by Username Draconiandevil
Why is the drive through window closed during a pandemic? Seniors have to walk into the bank to make large deposits and expose themselves unnecessary to disease! Bank of America doesn’t care!
-
December 2022 by Dave Moffatt
This bank has drive thru ATMs but the in person drive thru has been closed for quite some time.
-
August 2022 by Robert Sampaga
Don’t do business to this branch. Go to the other Bank of America which is in 2061 lynhavenn Pkwy. Very poor and bad customer service here.
-
June 2022 by Tina Breeden
Went to this location yesterday because it advertises a drive through. I had to get a large amount of cash for a home repair that the contractor was giving me a cash discount. I drove from Chesapeake to get there and the drive through was closed. There was only one teller working inside, no security guard. Gave the teller the check and requested large bills. She said she would have to give me thousands and thousands of dollars in cash in mixed bills (20's, 50's and 100's). I asked why and she said she did not have enough to give me all large bills. Mind you, this is a BANK and she did not have enough CASH? It took 3 envelopes to give me the "mixed" bills. She did nothing to try and keep my transaction private and instead of sliding me the 3 stuffed envelopes through the counter level door, she put it through the overhead slot so that all 15 people behind me could see how much cash I was getting. As I said, there was no security guard so I had to walk out of the bank hoping that nobody would then follow me out and mug me. I will be moving my account from BOA, this was the final straw. I will also say, that I did go on-line and try and increase the amount of cash I could take out via the ATM but the limit was $1,504.
-
June 2022 by Karoline Ardis
Went to this branch the other day to get a notary done and had a great experience. Everyone was nice and professional and really helped to take care of my needs.
-
February 2022 by silvi sci
They don’t care about people waiting the manager said, they really don’t can’t care about people waiting and they always have only one teller but have 5 people working
-
November 2021 by Joie Moreno
Line is always excessive, only 2 tellers. The drive thru is closed, but tons of other employees at desks doing nothing. Poorly ran
-
September 2021 by Justine Glenn
Illuminati! Wasted my time with this bank!
-
July 2021 by Rob M.
A few of the tellers are very friendly and helpful...some, not so much. My biggest complaint is they do not follow through on things. I've been trying to call this branch for over 20 minutes (they supposedly opened at 10AM and it is now 10:20AM). The voice system does not allow yo to leave a message and I do not wish to "schedule an appointment" for something that should take less than 5 minutes on the phone. (NOTE: while typing this , someone finally answered at 10:28...and sure enough, it took less than 2 minutes to resolve the issue). I had to do a wire transfer earlier this week and the branch manager assured me that based on the level of account we had, she would refund the $30 wire transfer fee. I had to call and request that it be refunded two days later after assurances that it would be handled with no action required on my part. While I appreciate that the fee was refunded, had I not been monitoring the balance, it would likely have been forgotten. I have always preferred Credit Unions to banks and the sub-par availability of help from BoA is ridiculous. I guess we will be moving our business to a different institution.
-
June 2021 by lingyun hu
I had a horrible customer service. One of the staff members was extremely rude. I did not feel comfortable at all.
-
November 2020 by Rare Raven
Rude. I don't want to bank with BofA anymore because of this branch.
-
October 2020 by Taylor Green
As a minority, I had a horrible customer service experience. I was laughed at by the staff and security. One of the staff members was extremely rude to me. I did not feel comfortable at all. Very horrible customer service experience. It’s 2020 minorities should not be treated like that. Please train your employees better.
-
July 2020 by Fonte Green
As a minority, I had a horrible customer service experience. I was laughed at by the staff and security. One of the staff members was extremely rude to me. I did not feel comfortable at all. Very horrible customer service experience. It’s 2020 minorities should not be treated like that. Please train your employees better.
-
July 2020 by Ashpen Olarte
Made an account with them, If you get Raquel Your as good as set. Very knowledgeable, The go to Person for all the Information and ins and outs of Different bank related Questions and issues.Clean Place Kind staffWould recommend
