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September 2024 by Blean Taye
Chad was amazing! Allowed me all of the time I needed to make a good decision. Very informative and patient with all of my questions.
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September 2024 by Emily M.
ben was absolutely great and helped me pick furniture to fit my studio space in a timely manner. really love my pieces and would come back in the future!
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September 2024 by 4ritzos
Chad, the salesman, was very helpful in finding me the exact sleeper sofa I wanted at the right price. He was also informed as to what was in stock where, and how soon it would take. He went over all of their policies with me. However, I do not agree with the pressure to post reviews before leaving the store and actually receiving the furniture.
The furniture came in perfect condition at the appointed time. I love the quality. The delivery drivers were courteous. I paid the $99 delivery fee to have them install the legs for me and bring it into the house instead of out on the porch.
The delivery service could use some improvement. I was reminded often that I must give 72 hours notice to change my appointment, no exceptions. An extra $99 fee is charged if so. 72 hours seems unreasonable. Also, I was texted to call the delivery phone number to set up an appointment, but when I tried to call that number an hour later, no one answered, with no voicemail, just several disconnections.
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September 2024 by Lawrence Limson
Chad Hanson did an OUTSTANDING job helping us through the process!!!
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September 2024 by Wendy Watkins
Chad Hanson, what a great guy. He was excellent in his presentation of the beds I wanted❣️
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September 2024 by Rob Czarniewy
Nice Store with good selection. Our Salesman Jim was very professional and courteous and knowledgeable of the furniture. Thanks again Jim, see you again, we'll be back!
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September 2024 by Tracey Polivka
Jim was SO HELPFUL and not pushy AT ALL, he walked the store and came to check with us during our entire time in the store!! If you come to Ashley furniture Va Beach Blvd, be sure to ask for Jim!!!
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August 2024 by James Bishop
Chad was very helpful!
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August 2024 by Brittany Eason
We purchased our sofa and had exceptional customer service from Addison! Highly recommend!
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August 2024 by Alfreda Quick
Outstanding and Superior service.
Outstanding and superior rating.
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August 2024 by Nana Ankrah
Chad was great throughout the whole process.
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August 2024 by Mike Daniels
Ben was fantastic!
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August 2024 by Amanda Crews
On Aug 4th my husband and I purchased a new sectional. Our salesperson promised that the pieces would come from a NC warehouse to the local warehouse within 7 to 10 days and then be delivered within a few days after, just not on a Monday or Tuesday.
We called 10 days later to follow up, and no one understood why he would promise that. Our furniture was backordered.
We drove to the store that day. Spoke to the assistant manager in person and he confirmed it wasn't available, wasn't sure why the salesperson said that, but still stuck up for his employee. Promised the manage would reach out to us after he day off. He would call us by noon the next day to let us know what he found out on his own.
That was 8 days ago. Still no update. Still no couch.
I wouldn't have bought a couch from them if I knew it wasn't available for immediate delivery.
The salesperson lied. And the leadership team hasn't made any effort to reach us, despite leaving several messages.
Terrible customer service.
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August 2024 by Jaleisha Freeman
Ben was an outstanding salesman. He listened to what I needed and helped me pick out and get approved for just what I wanted. I am over the moon excited for my new furniture! And Mrs. Nikki made the payment process extremely easy! Thank you both for your help and hospitality. <3
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August 2024 by Thomas P
Chad is a great salesman and has his customers needs at the forefront of the sale. Great experience
