“Dr Johnny is a great guy always willing to help and give a good price. Good service. When you buy a refrigerator he gives you a loaner until your refrigerator comes in.”
10AM - 5PM
4712 Baxter Rd, Virginia Beach“**Update** Thank you for contacting me Olivia. I must have just gotten the wrong person on the phone. Definitely not the person you want interacting with customers. Since we had no warranty to worry about voiding we went ahead and tried a small spot of Brasso on the top of the fixture and it polished up nicely. Thank you for reaching back out to provide assistance.Bought brass light fixtures for our island about 17 months ago. Called today to confirm care instructions because I don’t want to damage them while cleaning (they look like they are starting to tarnish). Rep in VB stated that they were likely not brass, just sprayed to look that way. No way to look up my order, no warranty after a year and if I could remove my light from the ceiling I could likely find the brand inside the electrical housing and look up the care instructions myself. I explained that if, in fact, they are not brass, and this is a permanent state of deterioration of the fixture that would be horrible since these were really expensive; she chuckled and offered no assistance/explanation. Not the customer service one might expect after paying $3k for two light fixtures. Definitely not the quality you’d expect either.”
“I had to go in and purchase 3 portable air conditioners and let me tell you that I was treated so wonderfully. They got a cart, went and got them with me, after I paid, they went out to my SUV and placed them neatly in my SUV! EXCELLENT SERVICE AND EXCELLENT CUSTOMER CARE! 10+ ?♥️ ”
“Wanted Home Depot to know what a wonderful employee you have in Paul, in the paint department. He obviously knows what customer service is, what it should be. Paul came up to me and asked me if I needed any help ( a rarity today), proceeded to answer my few questions, walked me over to where I needed to be and physically showed me what he was talking about ( he didn’t just send me over to the general area). I got my few small cans of paint and then he asked me if I would like them mixed. They were just quart sized…. Could have done it quite easily at home with a stick… but he did it anyway. He told me how long it would take for it to be ready and where to pick it up. When I rounded the corner to pick it up, there were the wooden sticks and a can opener placed on top of my paint. It’s this attention to small details, the communication, taking the time… that adds up to great customer service. It may not seem like much…. but in today’s world… where kindness, professionalism, patience and customer service seems to have gone by the wayside…what Paul did- it meant a lot to me.”
“Very pleasant visit with the "Geek Squad" gang of Ian and Logan on a Saturday evening. Even though young Logan is still in, what I'd call, Geek Squad training, he is no doubt a personable and capable wingman! Ian was very knowledgeable of products and quite personable, too! He really lessened an already stressful visit regarding the hijacking of my HP printer and made the visit that much more pleasant. Thank you very much, gentlemen.”
“If you ever need faster service, just wear cargo pants and a jacket with lots of pockets and go straight to the bits and blades aisle and touch everything. You will get out of this Home Depot and record time with everything you need and personally catered service from loss prevention or the power tools associate.”
“Had a wonderful experience at Home Depot today. Was ordering exterior doors and dealt with an employee named Luke. He greeted me so pleasantly with a smile and wonderful demeanor. He was extremely helpful, accommodating, and very willing to answer my questions. He got out of his chair and showed me different options and offered advice. It is sometimes so hard to find someone to help you; someone that will go above and beyond. Nowadays, it seems like bare minimum is what you get…and not even that much anymore. But this gentleman…. You can tell he loves his job and is extremely good at it. I really appreciate the time he took with me. Home Depot is lucky to have him. So impressed by him.”
“Have to add my 2 cents to counter and some of the negative reviews. I shopped this store at least weekly during a major home renovation. I got high quality kitchen cabinets, a bathtub and surround, range, dishwasher, and countless smaller items at fantastic prices. The staff got to recognizing me and offered me additional assistance with pricing and loading items. They go above and beyond and are doing a really important function in society, helping us reuse furniture and building supplies that would otherwise end up in the dump, and saving us money in the process. If you are in need of renovation or housing materials, go there, take your time, bring a tape measure and gloves. You never know what you're going to find.”
6AM - 10PM
2324 Elson Green Ave, Virginia Beach“This Home Depot is the closest to my house. That's why I come here a lot. Service is sometimes great and then sometimes staff ignore you when you need help. But They usually have what I need. Their plants are definitely over priced and I go other places for that but I shop there all the time. I'm only deducting one point for high price plants because 6 dollars for a tiny parsley is ridiculous. I absolutely hate bad service. Like I said you get good service sometimes too. So to sum it all up. Make sure you look at he prices of everything and speak up if you need help. Always show kindness”
“I'm a contractor and when I'm in a "hardware" store I'm most likely heading to work, from work or at work. I'm least concerned by all the warm and fuzzy feelings shoppers get from their favorite retailers. Home Depot is my go to choice for materials, yes their lumber mostly sucks like every other budget retailer, my answer to that is lumber order it out when the budget supports it. My point is as a rule of thumb Home Depot has a good selection of lumber and materials at a reasonable price. Their staff are reasonably knowledgeable for the wage they receive. I recommend this Home Depot.”
“I'm a contractor and when I'm in a "hardware" store I'm most likely heading to work, from work or at work. I'm least concerned by all the warm and fuzzy feelings shoppers get from their favorite retailers. Home Depot is my go to choice for materials, yes their lumber mostly sucks like every other budget retailer, my answer to that is lumber order it out when the budget supports it. My point is as a rule of thumb Home Depot has a good selection of lumber and materials at a reasonable price. Their staff are reasonably knowledgeable for the wage they receive. I recommend this Home Depot.”
6AM - 10PM
2020 Lynnhaven Pkwy, Virginia Beach“I know, it's sometimes hard to give 5 stars to a store that everyone goes to out of need - that need for that caulk or bolt or light bulb to replace a burnt out one. Sometimes we don't think about customer service at a place where necessity drives the customers to the place, rather than whim or special occasions such as a department store or a fancy restaurant. And most of the time people just are happy that a store like Home Depot just has the item in stock.But I've had a couple of incidents where the service has been wonderful so here goes my 5 star rating.One night at around 8:30 when everyone's winding down for the day getting ready for the next , I decided it was great time to avoid the hot humid weather and the large crowds to buy bags of garden soil, top soil and mulch. Just have to get my new beds ready for fall planting! The garden center gates were closed, lights were dim and as expected, there wasn't anyone tending the garden center. I asked service desk to page someone to help me with the bags of soil and mulch. Not only was there someone who helped me load them in my cart, they even waited for me to pay for them and walked me to my car and loaded the bags - no requests needed - now that's customer needs anticipation and service!Then just last night I decided I couldn't make 4 trips to buy more than 25 bags of soil, mulch and gravel. So decided to order online for next day delivery. They indicated the merchandise will be delivered any time from 6am to 8pm. A truck came at 10:30am. A polite young man asked if it was the right address and where he can unload the items. He was very efficient, laid the bags very neatly by the driveway. I am not sure if the gentleman is a contractor for Home Depot or an employee - but service was wonderful. I recommend Home Depot's delivery service for $35 - well worth the gas, the mileage and the time it takes to go into store, have your car loaded for several trips!”
6AM - 10PM
2020 Lynnhaven Pkwy, Virginia Beach“I know, it's sometimes hard to give 5 stars to a store that everyone goes to out of need - that need for that caulk or bolt or light bulb to replace a burnt out one. Sometimes we don't think about customer service at a place where necessity drives the customers to the place, rather than whim or special occasions such as a department store or a fancy restaurant. And most of the time people just are happy that a store like Home Depot just has the item in stock. But I've had a couple of incidents where the service has been wonderful so here goes my 5 star rating. One night at around 8:30 when everyone's winding down for the day getting ready for the next , I decided it was great time to avoid the hot humid weather and the large crowds to buy bags of garden soil, top soil and mulch. Just have to get my new beds ready for fall planting! The garden center gates were closed, lights were dim and as expected, there wasn't anyone tending the garden center. I asked service desk to page someone to help me with the bags of soil and mulch. Not only was there someone who helped me load them in my cart, they even waited for me to pay for them and walked me to my car and loaded the bags - no requests needed - now that's customer needs anticipation and service! Then just last night I decided I couldn't make 4 trips to buy more than 25 bags of soil, mulch and gravel. So decided to order online for next day delivery. They indicated the merchandise will be delivered any time from 6am to 8pm. A truck came at 10:30am. A polite young man asked if it was the right address and where he can unload the items. He was very efficient, laid the bags very neatly by the driveway. I am not sure if the gentleman is a contractor for Home Depot or an employee - but service was wonderful. I recommend Home Depot's delivery service for $35 - well worth the gas, the mileage and the time it takes to go into store, have your car loaded for several trips!”
“Zach, Bill, Mike, and Bryce - all 5 star employees. We have had nothing but excellent service from East Coast staff. We have purchased several appliances from them and have gotten great sales assistance and delivery was seamless. Careful and thorough. Thank you!”