-
August 2024 by Nainesh Patel
I made an appointment for 9 o’clock and they changed it to 1 o'clock and I drove 25 mins , then when I went they said if I ever did Platelets for both hands which I never did and then they said it would take 2 hours to complete.i thought it was a normal blood donation.so I wasted my time and they wasted there time.
-
July 2024 by Emily Conrad
Lisa - she was my phlebotomist… please give this girl a raise! She was AMAZING! I want her every time now. She is hands down the best person taking your blood. She got my vein right away and usually people have difficulties getting my veins. She was supportive and super nice too! Thanks so much Lisa. You’re the best and I hope you never doubt that for a second!
-
June 2024 by Aaron Page
Scheduled appointment and donated blood. Everyone was professional and courteous. Thanks Angelo, well done!
-
May 2024 by Eddie
This is the second time I have donated for the American Red Cross and this Pembroke location. Wonderful staff in all and I was most fortunate to have ‘Jackie’ as my technician. From the very beginning of check-in, through the donation process of (2) units (Power Red)/O Neg. Will return to this site as soon as I’m eligible. Thanks
-
March 2024 by Anonymous Critic
Zero donors in the building at 1:45pm on 02/18 , 2 separate staff greeted us at the door only to ask “do you have an appointment” and when we said we would like to walk in, those 2 CS1s that were not tied up with donors , because no donors were present, went to get the charge or CS2 to tell us they were not taking anything but appointments and that’s just how thier site operates.
Definitely a bummer that this is still happening, even though this practice started during Covid to limit exposure and contact precautions but now all regions have bounced back after Covid and should be taking walkins along with their appointments, at least that’s what upper management would tell us …but we were given the justification that “staff were on lunch” and to come back another day. Absolutely terrible way to treat donors who go out of their way to find time to donate. But I guess I don’t really need to donate at all.
-
February 2024 by Jay F
There was nobody giving donations at the time we walked in but the workers were all hanging out. We were told “we don’t do walk-ins here” after we signed in. We know they are supposed to but they argued about it and said they couldn’t not help us, to go home and make an appointment for another day.
-
February 2024 by Karah Vann
Zero donors in the building at 1:45pm on 02/18 , 2 separate staff greeted us at the door only to ask “do you have an appointment” and when we said we would like to walk in, those 2 CS1s that were not tied up with donors , because no donors were present, went to get the charge or CS2 to tell us they were not taking anything but appointments and that’s just how thier site operates.Definitely a bummer that this is still happening, even though this practice started during Covid to limit exposure and contact precautions but now all regions have bounced back after Covid and should be taking walkins along with their appointments, at least that’s what upper management would tell us …but we were given the justification that “staff were on lunch” and to come back another day. Absolutely terrible way to treat donors who go out of their way to find time to donate. But I guess I don’t really need to donate at all.
-
December 2023 by Ed W
Quick and efficient donation today.Give the Gift of Life. The most precious gift of All.SANTA.
-
November 2023 by Lisa Froze
HUGE shout out to Cera, the phlebotomist who worked with me.? She was amazing and everything went smoothly! I was on the verge of ending all donations because my last experience (elsewhere) was horrible. But I'll continue donating now, because of her expertise and professionalism! I must also mention that the facility was very clean, and calming. Thank you for a great experience and for the life-saving work you do!
-
November 2023 by john fitzgerald
Very quick and polite.
-
November 2023 by LMBT Bryan with BWS Massage Therapy
Professional, friendly service, and very accomodating.
-
November 2023 by Pabi Yabu
This location keeps calling, texting and e-mailing me, and when I show up on a Sunday afternoon, no one here, they turn me around. It was 1:45pm, without a soul in site. At first I was thinking about thier appointments, so I waited outside. No one was inside, nor has come in since I've been here the parking lot (2:30)There really not be a "need" as they claim. I have a very busy schedule, and this is a walk in center that stays open on Sunday until 5. (Towne Center, Virginia Beach....4554 Virginia Beach Blvd.
-
September 2023 by Moses Cervantes
Don’t show up early for your appointment they will make you wait even if no one is there donating. Bad experience. I waited 10 min after my appointment time to even be seen. The nurse that saw me was very rude. Not returning to this location.
-
March 2023 by Gabriele C.
Donated blood yesterday March 26 2023 at the Pembroke location.Had the best experience.I had a young man by the name Jeb or Jed that did my blood draw.He was so pleasant and friendly.He explained everything he was doing along the way.I will be back soon .
-
March 2023 by Katherine Anderton
I've only donated once so far. Holding still that long is a challenge
