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February 2024 by Cate M.
My dad and I ran in here after buying a "new" truck - from 1987 - and they had everything we needed to get the truck going. They were kind and helpful and even let us know where the closest car wash is.
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January 2024 by Marie W.
I've been going to this store to service both my vehicles since I moved to VB eight years ago. Exactly two years ago, January 2022 -- a sales person at this location sold me a battery for a 16-passenger van -- the battery he said we needed. The battery's sticker says January 2022. It has a two-year warranty. Last week it died, so I brought it in to replace it. The SAME guy says, "I don't know why someone would've sold you this battery in the first place -- it's too small for your size van." Ok, well this is the battery you brought up on the computer and told me I needed to buy. Either way, it's still January 2024 so I should be able to exchange in this WRONG battery for the CORRECT battery, right? Nope! The same salesperson who sold me the wrong battery two years ago wouldn't honor the 1/22 to 1/24 warranty! (Shame on the customer for trusting the salesman, amiright?) I hope the store will honor the warranty, at least, in reading this. And maybe let their employees know to back off if they can't lead us to the correct product. Fix your mistakes!
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January 2024 by Carolyn S
I have been going to this Advance Auto parts for at least 5 years now, but probably a lot longer. Last night took the cake, I went in there with a loose battery and I met up with an employee named Shon. Shon spent over 30 minutes fixing a massive disaster caused by another auto parts supplier of a different name. I cannot speak highly enough or thank him more effusively for getting my car back on the road during a very busy work week. I have spent all day today with a running vehicle thanks to him, what an awesome experience!
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December 2023 by Shandale Gregory
Tech kept putting wrong wiper blades on my car only to end up telling me she couldn't figure it out after an hour
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September 2023 by Melinda Woolf
Jason was absolutely amazing ! I went in saying I needed a new battery but he still wanted to test it first . I definitely needed a new one . He put the new one in and was very nice to talk with the whole time! I will definitely go back in the future .
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September 2023 by Joan Athey
The staff here is a Wonderful. Thank you for helping me today. Amazing customer service, a clean store, and they had the part I needed in stock. I will definitely shop here again.
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September 2023 by Jim L
Bought a bottle of NuFinish Car Polish a couple of Days ago.Had both of my Cars professionally Polished today by Detail Garage, in Va Beach.I already had one bottle of NuFinish but didn’t know how much it would take to do both cars, so I bought the extra bottle.The Detail Technician said I didn’t need 2 bottles so he used the open bottle I already had and was more than enough Polish for both cars.Stopped in Advance Auto where I purchased the new bottle and tried to return based on their return policy.The Manager accused me of trying to return a used bottle.He opened the top on the New bottle, which was full and said that was not the bottle I purchased a few Days earlier.I said what if I’m not satisfied with this new bottle and he still no refund.I’ve been shopping at this Advance store for more than 10 Years, no more.I gave him the new bottle, and left.
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August 2023 by Jody Nyland
I was on vacation 5 hours away with my two children and my battery went dead nobody seemed interested in helping me at any auto parts store. Until I finally found this store and met Rick. Rick was so helpful he found the part that I needed and took the time to install it for me. He was very knowledgeable and friendly. I'm so glad I found this store I was starting to lose hope. I wish other stores would follow in their shoes and help customers and not turn them away. I was very appreciative of his customer service!!! Store # 02190 Rick F.
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July 2023 by Kamila Lada
Jason was absolutely amazing! He explained everything clearly with a good energy, gave us a great deal on battery with free testing and installation. We were driving cross country so our dead car battery needed a qutowers.He also knows a good local mechanic in case more was needed, which is handy for out of towners.
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April 2023 by Jerry Tomlin
Samuel was a huge help! Very knowledgeable and easily answered our questions about batteries and wipers. Polite and professional. I'll ask for him the next time I need automotive advice.
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April 2023 by LaToyia Goodley
Jason displayed the best customer service with a smile. I enjoyed and appreciate every part of our interaction. He helped me to find what I needed and, showed me how to maintain it in the future. Thank you for all you do.
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April 2023 by Palapala K.
Awesome! Guy put my windshield wipers on in a rainy, windy ,stormy day. I always struggle with wipers.
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December 2022 by Mel W.
I go to this store often for different services. The staff is always respectful, pleasant & happy to help however they can.
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November 2022 by Krystie Niver
Super nice and helped me right away. Freddy diagnosed my bad battery and changed it under warranty super fast. Very much appreciated!
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November 2022 by Alexandra
Advance Auto has some of the best employees, I am never disappointed with the customer service
