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February 2024 by Kitty Bryant
I love my Samsung galaxy S22 ultra
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February 2024 by Gene Chewning
The manager there Amy makes the big difference. Very helpful.
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February 2024 by Jill Carr
Amy was extra helpful setting up and explaining my new phone and the billing for it. I went back for a 2nd phone and got a great deal on both. She set up the Bluetooth in my car for my old and new phone.
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February 2024 by Steven Dragoo
Our purchase needs were handled very poorly by an employee and was accosted. Management did nothing to resolve this very unprofessional situation. Even tried to apologize to set a good tone but employee was arrogant, rude, and insulting and walked away from us. Highly recommend you go to another shop that will be professional.Answering customer service below: This is an issue I wanted to solve locally but management appears to have declined my offer from repeated attempts starting the day we were accosted (initially manager responded then went silent).After talking with the manager, I am changing my rating because she went out of her way to ensure all items for discussion were openly discussed and satisfied. Kudos to Amy. Thank you...
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October 2023 by Posey Preston
BEST CELLPHONE PURCHASE EVER! Several months ago, my wife and I went to look at purchasing the new Samsung Galaxy s23 Ultra. We received the best customer service. Our sales rep was Vince Cole. His knowledge of Android and Apple phones was very impressive. His customer service was outstanding.I purchased the Samsung s23 Ultra. He even helped me get a phone with 512 GB storage. He was so helpful that my wife purchased the Apple iPhone 14 Pro Max as well. I've never purchased a cellphone that I got exactly what I wanted without some compromise. Vince understood exactly what I wanted. We were able to get all accessories that we wanted as well. Then he transferred our apps from existing phones and set them up exactly the way we wanted. Now a day's, this is very unusual to get this kind of customer service and satisfaction.HIGHLY RECOMMENDED!
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August 2023 by Robbie Chandler
Very nice representative, Amy. Was a great salesperson, she is very helpful and knowledgeable about her job. No pressure sales person. Had a problem very next day, went to her and she quickly dissolved the problem. Nice to deal with. I would recommend her and this store to anyone, Keep up the good work :)
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August 2023 by Tommy Paradise
Brandon was an awesome dude. I put off getting a phone LITERALLY for years bc I assumed it was a headache.. Brandon made it the easiest thing in the world. Thanks, Man!
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August 2023 by Candy
They asking too much for their phones he wants $1,500 for a phone and you're crazy as hell so I went to T-Mobile and got my phone more cheaper
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August 2023 by Angel Ramos
From start to finish a top notch experience. Thank you to Chris.and the staff for making us feel right at home.5 stars
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July 2023 by Kylee shaffer
Jacob helped me out tremendously when I had to get a new phone. He's so kind and personable and I would highly recommend going to him. He answered my question in a way that I could understand. Thank you so much for all your help! ?
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May 2023 by Cynthia Markham
Just got a new IPhone there. Vincent Cole took good care of us. I’m very pleased with it and I recommend him. He was very knowledgeable about newest phones and patient, as this is my 1st Apple phone. Great service!
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May 2023 by Danny A.
I went by the Vinton store last week with a fairly complicated request: closing the contract my recently deceased mother had with Verizon, but switching one of her phones, which I'd been using while helping take care of her, over to me with the number intact. Amy Keith helped me for a full 1 1/2 hours, the time it took to weave through the process, along with seeking out deals and discounts for me if I chose to replace the old V30 phone I was keeping. I'm very grateful for her help, support, and sympathy. Working with her was a great experience all in all.
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May 2023 by Kris Poda
Jacob helped straighten out a huge mess for my family involving three different cell phones. Our situation was very complex, but he understood our issues immediately and offered to help in any way that he could. He went above and beyond to help resolve our problems, spending nearly an hour on the phone with corporate to get things resolved. He seemed to genuinely care about helping us, which is a rare thing these days, and he refused to stop until all our phones and service were functioning properly. I very rarely review businesses, but felt compelled to share the great experience we had at this Verizon location and from Jacob in particular. He is a class act and I highly recommend paying him a visit if you’re in the market for phones or phone service.
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April 2023 by Caleb Bierley
Cameron was an awesome salesman and helped me get a good deal on 2 lines including 2 new phones. Very professional and patient with the process while accomplished in a timely manner.
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March 2023 by Berni Arrington
Vincent was so very helpful and knowledgeable about the products we were interested in and ultimately purchased. We actually ended up purchasing 2 phones and Google pixel watch. Would recommend him to anyone in need of help when making a decision for any of their products.
