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July 2024 by Steven
Love this store! Great staff, always clean and just an overall good shopping experience.
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July 2024 by Mind your business
This is my new go to store I frequent the others but this one is the cleanest and neatest
My new spot
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July 2024 by Jenna Carwile
amazing customer service! one lady greeted me as I walked and seems to thoroughly enjoy working here. made the experience pleasant from the beginning! love coming and finding little treasures
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July 2024 by Hollie
This Goodwill has gone downhill over the years. Over the past year or so, the shelving with housewares is always so barren. I usually stop in while passing through, but it's always a bust. And what little they do have, like all Goodwill's nowadays, is overpriced.
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April 2024 by Nick M.
I hope this goes out to the Vinton VA Goodwill Store. I visit this store often and have seen some of this lady's behavior before but not to this level. I was there a week ago and witnessed the Blue Haired Store Manager chewing out the heavy set manager in front of customers and employees. She was using the word "F@#&". To the heavy set woman she said, "F@#& YOU!" "F@#& this place." Adding that she could go somewhere else and work. She continued by saying she's trying to save their jobs all by herself. Shocked to say the least. Children are often in the store.
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March 2024 by Melissa Kelley
Goodwills are a complete scam. Go give to an actual charity if you want to give away clothes for free because they are going to mark up everything so high where low income folks will not be able to afford it. This particular Goodwill has always had negative experiences for me but especially during covid they were extremely rude. And post covid their customer service has only succeeded in getting lower. Their racks are disgusting. And even complete garbage furniture they have priced at 200 plus dollars. It is ridiculous.
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February 2024 by melissa wilson
The prices are unreal, obviously nobody thinks about the poor consumer that shops there. (Hence why we come to Goodwill and not the Mall) U would think staff to have a better attitude towards their customers. This Vinton location has the worst staff of any goodwill I have been too. I stop here because of it's location. The people pricing need to be fired! Hellllooo these items are donated! That means given to u free! I used to love diggn in the bins, now just junk. No matching curtains, never matching sheets nor sizes. Forest and Lynchburg best Goodwill for you $
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February 2024 by Stacey Brown
I must say This Goodwill in Vinton has the worst front of the house staff. Debbie I think is her name needs to go as well as the manager. Are they sisters? Because there rudeness an smart mouth are the same. The way the manager talks to a customer is absolutely shocking! Who trains the people and then let's them act like disrespectful rude, just plain nasty employees! I use to a spend 200 to 300 hundred a month there not anymore! And the clothing I've donated extremely nice designer brands not anymore. They say u can come in buy clothes but can't try them on if u get hme don't like an return u have 7 days. And guess what they are keeping your money 'no WAY in hell' are u getting your payment back! but they will give you store credit. Seems to me they are running over top of customers! U can't try clothes on there.. They keep your money... Store credit... Seems to me they have a racket going on!! I shouldn't have to pay for other guests behavior. Closing the fitting rooms is beyond crazy, stupid! And there prices... Hell I can get new stuff at other stores for there asking prices. And quite frankly nobody likes to shop where the staff is disrespectful, rude, plain nasty! You need to get this store cleaned up put nicer staff in there and we want care as much about the over prices, no fitting rooms.
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January 2024 by Melissa Meade
My boyfriend shops often at the Vinton store and the cashier at that place is as rude as the day is long. She continues to harrass him and find ways to combat about every purchase. Today she told him that he couldn't pay with quarters and specifically said that they have a rule stating that they cannot accept change because its too much to count at the end of the night. WHAT? EXCUSE ME? IT'S GOODWILL AND WHO IS SHE TO SAY WHAT GOODWILL WILL ACCEPT AS PAYMENT.? Money is money! She called the manager on the phone and asked if they could accept the $7 in quarters.Ok so if they don't want to the job then hire someone who is competent and willing to do what is required. I plan on contacting someone about this lady because I have heard enough! This is rediculous! If I have to go to this store snd put this lady in her place then I will do it!!! SPENDING QUARTERS IS NOT ILLEGAL LADY! I BET I COME UP IN THERE WITH PENNIES AND DARE HER TO SAY A WORD. And who is in charge of pricing this stuff? Its out of hand to say the least!
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November 2023 by Maleny Saldierna
The employees are so rude. I asked the older lady that works the register about the exchange policy and she wouldn’t explain. Also another white lady that was working the aisle almost ran into me and didn’t say excuse me. The older ladies are just so rude there. Never had problems with the younger crew.
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October 2023 by Danielle Cadd
Always stocked and customer service is great!
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October 2023 by Danielle Ayers-Cadd
Always stocked and customer service is great!
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September 2023 by Vickie Kesterson
Close by and best for clothes and some furniture. Hard goods have been pretty sparce of late. Still nice GW.
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August 2023 by Elizabeth Carroll
Great Deals, clean store, helpful staff.
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June 2023 by ty
Employees are nice and helpful, but half the items and clothes they have are broken. Which is fine if it's an article of clothing that has a small tear at the seam or an item that can be easily fixed. But they shouldn't be selling broken items and ratty clothing that's been donated for nothing. If somethings broken or is missing something it should be labeled and the prices should reflect that. Selling unfixable items that were donated isn't right.
