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July 2024 by Stephanie Rooney
To the gentleman I spoke to on the phone today. Thank you so much! You were much more helpful and supportive than Verizon’s main support line and helped me figure out VPN was the issue. Thank you so much for excellent customer service!
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July 2024 by janet titus
Thank you, Steve, at the Chain Bridge, Vienna, store for your help.
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July 2024 by Jennifer Condon
Steve was super helpful and efficient ! Set up my new phone so quickly!
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July 2024 by Maeve Christie
Brian the ?
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June 2024 by Hossein Razavi
Aziz was patient, polite, professional and friendly.
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May 2024 by hashtag appliances
Great customer service and exceptional knowledge of products made my experience smooth and flawless!! Appereciate the help with my business account.
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April 2024 by Cameron Hutchings
I don't write may reviews, but my experience at the Vienna Verizon store was so exceptional I want to give them a shout out! I was moving my phone plan from pre-pay to post-pay to get the great international travel coverage. Luckily for me, when I walked in the door, Brian Rivera greeted me. He was above and beyond helpful through the whole painful process! I had to come back two more times over a three-day period to get everything straightened out, and he couldn't have been more helpful. His quiet competency was very reassuring as I hit roadblock after roadblock to what I thought would be a simple switch. I have never had great experiences with Verizon-until I was helped by Brian at the Vienna store. They certainly deserve 5 stars in my book. Thank you!
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February 2024 by Zachariah Jacob
Ms. Sj Joshi was very helpful and very knowledgeable. Ms. Joshi's professional help helped me with getting a new phone.
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December 2023 by Chris Eckert
Absolutely the best Verizon store. Everett is very knowledgeable, helpful and fun to deal with…his entire staff are first class.
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November 2023 by H
I have been a customer with Verizon for over 25 years my monthly bills are over 800.00. I took it back to store all very unprofessional. Going back to speak with manager he said he wouldn’t honor what his salesperson said. I have all the documentation. Told me they weren’t a Verizon store and should go to apple. I will be closing all my accounts but will make every effort to educate potential customers. They are LIARS AND UNTRUSTWORTHY. I have waisted 2 days , 4 hours and three reps that keep sending me to someone else. I think I had forgotten there are other choices. BUYER BEWARE - who they are at sales is completely different if any issues arise. I heard a similar complaint about 9 months I should have listened
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October 2023 by Javan Jackson
After not getting helped at the location in Tyson’s Mall(no acknowledgment from staff that we needed help after a 15 minute wait) Decided to take a chance and visit this store. Best decision ever…Definitely should have come here first! My daughter needed a new phone and Azim was courteous, knowledgeable, and very helpful with all the questions that I had for him. We were in and out in a reasonable amount of time, and my daughter was super excited about her new iPhone 15 pro! Honestly, Verizon is quite lucky to have this gentleman Azim on their team! I will be back to grab a phone and an iPad from him soon.
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October 2023 by Kelly Oatman
Wow, where to even begin. Possibly the absolute worst internet and phone provider in the entire planet earth. The worst customer service! They force you to buy new phones because yours is supposedly not compatible with their service, which makes absolutely no sense. They also tell you you’ll be paying one price but then a bunch of hidden fees surface, as well as subscriptions that we never signed up for. So then the first bill for $320 came in, when it was supposed to be $160. We tried solving the issue with customer service but out of the 10 people we spoke with, 0 were able to help us. On top of that they didn’t honor their word for the trade in of our old phones, so we basically gave them away for free and now WE owe them for the new ones. STAY AWAY if you don’t want to be robbed.
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October 2023 by Steve Scott
Wow! This store does customer service right. Cheery “Hello” and immediate eye contact is the only beginning. They identified my problem and proposed a solution within five minutes. Then they actually listened when I proposed another.
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August 2023 by Aswin Subanthore
One of the best experiences I have ever had at a mobile store! The store manager Everett Kline provided great support personally took care of me. He was amazing. Give that man a raise!
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August 2023 by Ray Lawrence
If you want mediocre cell phone service and HORRIBLE TV service, use Verizon.... Have already switched phones to TMobile; Dumping FIOS TV as soon as possible
