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August 2023 by Henry H.
My wife got running shoes and was really happy with them. They have great customer service.
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July 2023 by Michael L
Consider Vienna my hometown and wanted to support this local/regional business. However, my experience with their service was disappointing, at best. Went with my daughter and niece. We immediately checked into their system/computer. Oddly, they served my daughter and niece but not me, and I checked in ahead of them. I clearly let two different sales person know that I wanted my feet analyzed but they continued to serve others. I waited patiently browsing their products, expecting to be served, but no luck. I did take a shower after my morning run so I don’t think it was me. Perhaps an off day since the place has plenty of positive reviews but wanted to share my experience.
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June 2023 by na na
Super nice and knowledgeable. Kendall tolerated my mom which pretty much makes her a saint.
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May 2023 by Matt Collett
I can’t believe how patient and helpful they were. Props to Sylvia in Vienna for a fantastic experience, otherwise I wouldn’t be leaving this review.I never thought of finding shoes right for my feet, but Sylvia empathised with my frustrations and delivered a brand and design that worked perfectly for me!Highly recommended for those who are finding difficultly in getting a good shoe fit on their own or need the ultimate level of customer care to find their next running/trail/walking shoe.Again, thank you so much for an amazing experience, I can’t thank you enough!
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May 2023 by Gary B
Great experience. Experienced staff, made recommendations and helped my teenage daughter find great shoes. We'll be back next year.
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March 2023 by Judith McDaniel
Helpful, polite staff. Your feet and gait will be evaluated so you can choose the shoes that best meet your needs.
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March 2023 by Beth Shaw
The inventory at the location nearest me was sold out of girls running shoes so I took my boyfriends daughter to the Vienna location. I’m so glad I did, because we were helped with her gate assessment by Sylvia, an employee who went above and beyond helping her find the perfect shoe. She gave her tips on proper running form (including a little flyer for posture) and really took her time making sure the shoe fit perfectly. I highly recommend this location and this running store!
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March 2023 by S S
Great experience- sales associate was friendly, knowledge and patient in helping me pick out the perfect shoe. Will definitely be going back in the near future to get my next pair!
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February 2023 by Dina R.
Stopped in yesterday to buy some running shoes. I'm a frequent customer. Was "greeted" by a young woman who appeared to be a manager. Her greeting was basically "it's going to be a wait." Not an apology, just a curt statement. There were 2 customers in the store ahead of me with her and another employee working. She commenced to putting away shoes that were out on the floor - boxing them and carrying them to the back. Meanwhile the other employee was standing at the register clearly struggling with something. Two more customers came in after me and received the same curt comment. I understand employees are hard to find but I think prioritizing putting shelves away when their are numerous customers is not good customer service. We left after basically standing around for too much time. Headed over to a competitor's store.
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January 2023 by sergei nekhai
Great place to buy running shoes. Staff will measure your feet, let you try different pairs and test run them on a treadmill.
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December 2022 by Raoul Khouri
Great running store. They helped analyze my run. They put me on the treadmill and recorded my stride. It was cool to see and insightful when buying new running shoes.
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November 2022 by Angela F.
SHOE SHOPPING WHILE BLACK!I took my 14 year old daughter to the Vienna location to buy spikes. A young woman greeted us. she asked great questions and then measured my daughters feet. after determining her size as the woman was going to get our shoes a man and his son came in. she walked over and began talking to them. Ok, not a problem. Then she left to go get shoes. The woman walked back out and asked the young man to confirm his size. she left again. when she returned she only had shoes for him. She didnt even acknowledge that she had been helping us or that we were waiting. we walked out. it was so rude. she acted like we were invisible. there was no way they were getting my money. The worst customer service I have ever experienced! If you are black you may not want to shop there!
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October 2022 by Petru Efros
Great staff and service here. Sadly they didnt had all the models of Hoka so I had to travel to another store also Potomac River but thats ok.
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September 2022 by Faris N.
Robert helped me and my girlfriend get sized and find shoes that work for us. She delivers packages for a living, so quality shoes are kind if a priority. He was very knowledgable, and the insights are definitely going to impact how I choose shoes moving forward
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September 2022 by Alan Minato
My son needed a hard to find cross country spike for upcoming first meet. Scoured the local stores here in NJ and the internet. Potomac only one that had his size and color combo and did a phenomenal job shipping. Received Thursday night in time for this Saturday morning's meet. Great job, thank you!! Would definitely recommend!!