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July 2024 by selam aboneh
2% processing fee to cash a check of their own PNC check. I suggest you go to any bank but there. ?
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August 2023 by Maymunah Daoud
I popped in quickly to make a deposit and I really enjoyed speaking with the teller Nawal. She was very efficient and great to talk to!
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June 2023 by Hailey Brown
I popped in quickly to make a deposit and I really enjoyed speaking with the teller Nawal. She was very efficient and great to talk to!
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February 2023 by Ron M.
Cartoonishly awful PNC customer experience:1) opened new account under $500 promo2) deposited several times the minimum requirements, but did not deposit into the correct account (spend, reserve, growth...tbh its confusing as hell, and the eyechart terms & conditions). My fault. BUT this T&C is BURIED in their disclosure (see photo). 3) went to immediately to the bank to close my account. Nice lady helped me, gave me my funds in cashier's checks. 4) after leaving I was called by the bank because they hadn't given me the appropriate documentation to sign. Asked me to return but I couldn't, since I was taking my kid to practice. I said I would try to come the next day, but I didn't know when because I didn't have my work phone in front of me. 5) bank called again and I didn't answer so they left a message. Said if I didn't come back next day they threatened to withhold my money by canceling payment on the cashier's checks. 6) bank called yet again a few minutes later. Kicked off the call with a friendly "this is on a recorded line" opening for legal reasons and reiterated the threat. Nice lady who clearly felt bad that I would have to come back, but hey, if I wanted my money, I'd have to waste more time dealing with them despite my good faith attempt to sever ties because of PNC's error. Worked in customer service many years. I know people make mistakes and I know rules exist for a reason. I was unfailingly polite when closing my account. PNC didn't need to threaten to withhold my deposits, but clearly if you don't follow their rules, they will use it against you, but if PNC screws up, you should expect to bend over backwards to accommodate them, even if its to get YOUR money.
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December 2022 by Michele “Meechie”
This is an excellent branch. Not so easy to find but the tellers & branch sales Rep make it a pleasant experience. Friendly, kind. quick, and efficient. They never rush you. I've got to give a big shout out to Rogelio Olvera, the Sales Rep, he went above & beyond for me. He was also very patient when dealing with my personality. Thank you Rogelio for your kindness. I will definitely recommend & continue using this particular branch.
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December 2022 by Michele Grabill
This is an excellent branch. Not so easy to find but the tellers & branch sales Rep make it a pleasant experience. Friendly, kind. quick, and efficient. They never rush you. I've got to give a big shout out to Rogelio Olvera, the Sales Rep, he went above & beyond for me. He was also very patient when dealing with my personality. Thank you Rogelio for your kindness. I will definitely recommend & continue using this particular branch.
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October 2022 by Katie Smith
Awful customer service. I'm a PNC customer and they didn't want to help me and were rude when I asked clarifying questions. I will switch banks because of this location
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September 2022 by J Sal
Branch sales and service representative, Rogelio Olvera, was very welcoming and polite when my daughter and I first walked in. He helped us with opening my daughter’s first account and he was very knowledgeable, patient, kind, caring…etc..I could go on and on. What a wonderful experience! Very pleased! ?
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September 2022 by Kathryn Smith
Awful customer service. I'm a PNC customer and they didn't want to help me and were rude when I asked clarifying questions. I will switch banks because of this location
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August 2022 by Adrian G.
Dirty trick that tied up a large amount of money unnecessarily. I moved to TD Bank where they, so far, respect the millions of dollars a year I deposit into their branch. I've had both a business and personal account with PNC BANK for years. From time to time, my veteran owned/operated business, has had fraudulent charges that need to be disputed and I've never really had issues doing so....Until the new manager refused to help in any real way. Instead of helping, he worked at closing both my personal AND business accounts! Closing my accounts threw me into BANK PURGATORY. By that I mean, when I tried to resolve the disputes, I was blocked because I no longer had an account with them. The branch refused to talk with me, online was useless because I couldn't sign in and when I called the 800-number I couldn't get traction because NO ACCOUNT. Dirty manager! I eventually resolved the issue at great expense with an attorney. POS! be warned.
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August 2022 by Steve James
My relative in Tyson try to send me some money to my International bank account, but I didn't get it and now it has been 9 days but I didn't receive any money from PNC bank. Very bad service. Disappointed
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June 2022 by Atif Riaz
The staff their is very friendly guiding and cooperative. They have thoroughly guide me through options available for my account and help me choose the best option. For me PNC image has been improved a lot
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February 2022 by Steve Mason
My relative in Tyson try to send me some money to my International bank account, but I didn't get it and now it has been 9 days but I didn't receive any money from PNC bank. Very bad service. Disappointed
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September 2021 by Pandu Dc
No sense of customer service at all, especially if you don’t have an account with them.
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August 2021 by Ana Andrade
Excellent personality, very friendly workers!