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June 2023 by Kelly Roberts
Susan was running the front, she took forever with the client in front of me and then someone came in behind me and she had them come in front of everyone to check her in and charge her while we all stood waiting. She’s also charged me before for 2 tans package without telling me that they expire, when I came back to use one a month later I was then told sorry you can’t use that one. Just a slow rude experience. She spends so much time trying to sell things and telling everyone what her daughter does if you have tons of time to burn being ignored this is the perfect place to go.Service: Tanning
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October 2022 by Rachel E.
In July 2022, I called and wrote in asking to cancel my membership. I was overseas. They told me that I had a come in person to cancel.The next time I came in person was in September. They told me to come at the end of October to cancel because billing started a new month in the program. I returned on October 28 to cancel and they said I missed the next billing cycle and now I have to pay for November as well. Ridiculous cancellation policy! I ended up paying for months that I didn't use and customer service was terrible in handling the whole matter.
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September 2022 by Brooke R.
So disappointing. I went last night and the employee at the desk was very rude and had a major attitude. They were out of hair nets and clearly out of tanning solution because I got dark color and after 12 hours of leaving it on, I look the same as before!!!!! I am so incredibly upset as I needed this spray tan for an event. I paid so much to look the exact same-- such a scam!!!!! I will not be returning.
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July 2022 by Paige D.
Service was good. Tan was nowhere near dark enough for my liking (Versapro Spray Booth) especially since I have gotten it done at other places and it has turned out fine.
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May 2022 by Kristen L.
What you would expect from a place like this. Got a Versa Mist spray tan, is patchy around legs and feet. Front desk was helpful.
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May 2022 by D. Joseph
A complete rip off!!! I was not told the price of tanning. Usually I pay 15-20$. They charge me $50 for 6 minutes!!!!!! Don’t go.!Service: Tanning
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March 2022 by David Dotlich
Most of the people are really nice. However, the place isn't very clean and honestly they keep changing their hours. It makes it inconvenient for you to be able to get there
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January 2022 by Lori L.
I started out liking PBT in Vienna. I would use the sunless tanning spray booth and loved the Versa Spa Booth. However, they changed the tanning product that is used in the Versa and now when I ask for Dark Bronze I do not look like I even get any color. Prior to the product change, if I used Dark Bronze I would look like I was in the sun for weeks, so I often just did Medium Bronze. Last week, I even tried to go twice 3 days apart to see if that would help, but nothing. My family and friends said I did not look like I had any color. This is really frustrating - why pay for a tan when I do not see the results!
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January 2022 by Maya Kertache
i just recently tanned at this location and im obsessed with my results!!! Ive tanned at multiple PBT locations but this location is the only one that gets me right!!! Usually after a bed tan, my body would feel a little burnt or after a spray i would be a little orange but i didnt have that experience here. The staff is truly amazing, specifically EMILY. emily was the only person working when I went in, although they were about to close she really took her time to pick out the perfect tanning combination for me and it came out amazing! Its obvious she cares about her customers and wants them to come out looking great:) Also one of rhe cleanest pbt’s i have EVER been to! It was great:) Overall ive never been more satisfied with my tan and experience, ALL thanks to Emily!Service: Tanning
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December 2021 by Sergei S.
Hannah was amazing at consulting all of my needs and helped me pick out the best products for my needs ! 5/5 would recommend ! Try the excel 850 (level 3 ) room 1 !
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December 2021 by Carol Ligon
Scamers scamers scamers !! Their “no contract” adv still makes you sign papers that you will let them charge your card each month etc place super scam with most tricky lying staff
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November 2021 by Alex ..
Excellent experience at this location. Thank you Morgan for your sincere customer service and positive attitude. You can drive 10 minutes in any direction in this area to get to a Palm Beach Tan but I 100% recommend this location for their above and beyond dedication to the customer experience.
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May 2021 by Starr Arnett
The staff, and cleanliness at this location are always top notch. I appreciate knowing customer feedback is truly reviewed and discussed with staff where appropriate.The only reason my review has remained less than 5 Star is due to overall Palm Beach corporate policy that restricts tanning for a full 24 hours after each use. not just limited to 1 visit per day as other companies do. It’s often inconvenient. But, as a long time customer, I understand it’s a bit of a trade off for location and equipment consistency.
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May 2021 by April C.
New to the tanning game and was so happy to find this gem! Lily is the absolute best at educating you and making sure you are getting the most out of your tan time. I know I had asked so many questions and she explained everything so well! Thanks again, I am definitely hooked lol.
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May 2021 by Matthew H.
I have been coming to this location for several months and have nothing but good things to say. I use the level 1 beds and have been impressed by the strength of the bulbs as well as the cleanliness of this location. The employees take their time to ensure the cleanliness of the location. Speaking of the employees, I cannot say enough. Each time I arrive I'm greeted with a friendly "hello" and a "have a great day" when I leave. As far as billing goes I've only been charged what I have agreed to which I think is a great bargain for unlimited tanning. Kudos to the employees and management for a well run and customer service driven business. +5 stars.
