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April 2024 by Margaret E.
I opened an acct. at Nordstrom Rack in downtown DC that took 45 mins. to arrange because the sales clerk didn't know how to do this and the desk and phone system was not set up for anyone's convenience. Meanwhile, because I went paperless, I somehow never received any on line notice of my acct. Months later, I then somehow received notice that my acct. was overdue by 6 months amounting to large overdue fees. Did I write that I never (in Spam or anywhere else) got ANY notices from card services. Which ever company is responsible for card services for Nordstrom's is diabolical. Once out from under their clutches I had to go through hoops to cancel the card! A lengthy phone conversation and no email confirmation but a letter to come 7-10 business days. Do yourself a favor, do not apply for a Nordstrom's credit card.
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February 2024 by Carmen Sanchez
Kindness is powerful! Thank you!! to Rabab A, she is one of the cashiers who smiled and talk to me like a sister. She made my day after shopping at that store!!!! KINDNESS!! medicine to this world!!
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December 2023 by Suzette Zablit
Nothing special. Has gone down in both quality of merchandise and clientele. 5 years ago it was the place to shop. No more!
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December 2023 by Hellcat 6836
Customer service was horrible. im sorry, but the young lady who helped me with the purchase of the bag for my daughter should not have a job. The store was clean, and the parking was free . I felt like the staff expected me to steal because I was followed and watched from the time I walked in.
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December 2023 by М Айтімбай (Apollon)
Manager Ivan in shoes section is nice person! Highly recommend to find him here!
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December 2023 by Eva G.
It was a Nordstrom kind of day... lots of great deals and shopping for the holidays! Found some beautiful soft comforting blankets, soft PJs and some baby clothes for gifts. There are a lot of great gift items here. Upon checking out, the cashier was so very kind, I wish I wrote her name down. Happy shopping!
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November 2023 by Mitch Parker
We went in here for a last minute dress for a wedding and didn’t know what we were looking for exactly. We told Jessica and she went through literally every dress and helped us pick out some good options. We really appreciated how much help and attention we got.
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October 2023 by Angela ..
Angela , provide outstanding customer service each time I come to check out my merchandise. Lovely personality & professional at all times .
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October 2023 by Vicki Watson
They did not have the shoes I was interested in buying after shopping online and looking up the stores that carried them. Although the clerks were nice and friendly, it was a wasted trip.
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October 2023 by Myung
Used to be this location best customer service very friendly I been this location so many years … one lady I think she’s manager or I don’t know she’s unprofessional AWFUL customer service. they need change her Never go back again
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September 2023 by Shannon Boatright
Found a dress I loved for my engagement photos the clearance price was listed as 149$ I thought well that seems high for polyester made in China dress. Oh well I want the dress fits perfect.The cashier rang it up and it rang up as a blazer couldn’t find the dress in the system anywhere 20 mins go by and she can’t come up with a price for me. Nothing … so I left without the dress since I couldn’t wait any longer. She didn’t look to her fellow employees for help, no manager, never presented a price… nothing at all just scrolling trying to find the dress online ??♀️
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August 2023 by Philip L.
It's a two floor location within a building and they have their own parking garage. It's free to park inside. Elevator is a bit slow, but they have two. It's right next to Tiffany's so if you're in the area, you can swing by. They have a lot of space here, but the selection isn't that diverse in my opinion - especially for deals. I have been here several times now and nothing really jumps out at me like it was a deal that is too good to be true. I always ended up going home empty handed. Just liked wandering around a bit. Also, for the cosmetics, it's always a good idea to check the expiration batch code. You got to find the number and check the batch code and when the item will expire. Some cosmetics lasts 1 year and some last 3 years. Just make sure you don't buy something that is just about to expire.
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August 2023 by Acharya Kamal
Clothes, shoes and other stuff at an affordable price all in one place. It's worth a try if you are nearby.
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July 2023 by LeAngela
It could have been the day, but the selection of items was God awful. Long lines w only 2 cashiers. A disappointing experience for sure.
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June 2023 by Alison W.
Extremely rude and incompetent staff. The fair lakes location is night and day better in every aspect. I made a return here and instead of shopping in the store I drove on over to fair lakes and had a much more pleasant experience. Will never be back.