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March 2024 by Lola G.
Very sad that nfcu has personally showed me that they don't want military business. 20-21 I was worth 96k not even enough to find a home than 3/15/24 I have better credit lower debt and you deny my mortgage loan. Smh all that work! Now I'm a believer that racism is playing a major part... No mention of how or what they want or what I can attend to get what I need to please them just a short not meaningful statement" I'm so sorry the underwriter denied your application pulled a hard credit and I'm left with for 2 years I'm crying real tears I worked hard to get to this point. FU nfcu I'm glad I went ARMY!!!!!!!! 00000 stars
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February 2024 by T gladden
Navy I have been with you guys for what seems like forever but you have to do something about these branches. I'm in MD and there are NOT enough. The BELAIR, ODENTON and GLEN BURNIE (Near Baltimore Metro) locations always have 20+ people in line at all times. That's unacceptable. Why aren't there any branches in BALTIMORE? We need a branch in West Baltimore County and East Baltimore County. No one should have to drive 30 minutes or more to stand in line for another 20 minutes.
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February 2024 by Alan Van
Wow! I will definitely be vetting my next financial institution which I have no choice to choose within the next week prior to closing all 6 of my accounts. THIS INSTITUTION DURING THE MARY McDUFFIE ERA STARTING IN THE LATE 1990’s HAS BEEN SUED MORE THAN ANY OTHER IVE KNOWN IN MY 55 YEARS. Here are a small sample of their extreme rap sheet totaling well over $100,000,000 in mostly class action verdicts:2009- Breach Agreements and Breach of Good Faith2016- $23M For Violating Sections 1031 and 1036 of CFPA(Consumer Protection Bureau) which is Unfair, Deceptive and Abusive Acts and/or Practices2019- Charging Illegal Fees2020- $16M For Fraudulent NSF Fees2021- Discrimination and Racism2023- Fraudulent Charges and Junk Fees2023- $16M For Not Following Fee Schedule and just a couple of weeks ago an additional $5.5M for Improper Service Fees. By the time in 2026 you can add Asset Misappropriations and Corruption if justice does what it clearly should have done decades ago and I put the right team of Attorneys together. I’m amazed that they put so much verbiage in their Deposit Agreements/Terms of Service and Policies and Procedures and don’t train or follow so many of them. They are great at giving low paid employees scripts to robotically dribble out of their mouths as they attempt to appease customer after customer after they have put in their 10-45 min hold time which says so much about the leadership of any corporation and with McDuffie having Senior Executive positions for over 25.5 years im convinced I see where this Gross Negligence and more Business Ethics Violations than I can count in my hours of research just this morning. One day I’ll get back on here and explain the obnoxious amount of deception and tail of lies and blatant misrepresentation and violations of the Very Deposit Agreement that they themselves created. All with the balls to put promises in writing via emails, text and push notifications. WHEN A CUSTOMER KNOWS THEIR RIGHTS AND YOUR POLICIES AND PROCEDURES BETTER THAN YOUR CUSTOMER SERVICE REPS AND EVEN THEIR SUPERVISORS(amazing what a little planning abs reading can accomplish). IM STILL AMAZED THAT MARY HASNT LEARNED ANYTHING FROM THEIR VAST COLLECTION OF LOSING LAWSUITS. Or maybe the $29 fees and manipulation of the order in which transactions post to fabricate NSF’s and other fraudulent charges and their Business Model of Mastering Deception Creative Fee Focus for Decades nets them so much that they don’t even care that on paper they look more like a criminal organization than customer service professionals if you know how to search public records and collect data online. Ironically this review was motivated based on a mobile deposit of a lawsuit settlement check, 3 Deposit Agreement Violations and a weak lie about a “Confidential Reasonabl DoughtofFunds Being Paid Requiring an additional hold on a check that had cleared the issuing bank more than 24 hours prior to this obviously fabricated “Reasonable Doubt of Funds Clearibg” excuse to get out of their Availability of Funds Policy. Like my attorney was going to give me a bogus settlement check. Now we will see if they have added robbery to the trophy shelf of violations as 9p this evening is the deadline on a posting promised for two days and pushed back an additional 5 days with written promise to release the remaining funds immediately should the check clear during the additional hold. IMAGINE MY SHOCK WHEN I HAD MY ATTORNEY DO SOME DIGGING AROUND AND HE PRODUCED THE COPY OF THE CHECK WITH MY ENDORCEMENTAND PROOF OF CLEARING THAT WAS PROCSSED LESS THAN 24 HOURS AFTER I DEPOSITED. If you are going to BREACH BOTH YOUR DEPOSIT AGREEMENT AND YOUR FUNDS AVAILABILITY POLICY WHY ADD THE BREACHING OF GOOD FAITH? Interesting business model unless your goal is to break records for having the most unhappy customer data base and the highest number of participant in class action lawsuits against you. I’d love to hear Mary’s Business Plan.
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February 2024 by J De la Rosa
Navy is good they said. Huh! Don’t rely on them.It’s really upsetting that I receive a denial notification on my loan request after working on this more than 4 months and being reassured that this file was being worked on. I could have completed this refinance with the lender that currently holds the loan.It seems like there’s a big gap in communication between processor and member while processing loans at Navy from the moment you apply as to what is really happening. Don’t rely on them for your finance needs because you will regret this decision. The only time I would get asked for additional information is when I called in to get an update and all of a sudden something is missing but nobody calls unless I call. Due to delay on their end, my entire file had already expired past 90 days and a link to upload was supposedly going to be generated but the processor never generated it. Not even two days later it ends up on a denial because they can’t verify income. I receive my income in their account and also have a business income they can clearly see. Again this entire time I was approved and appraisal and all was ready. I was under the assumption that all I was waiting on was for closing on this loan. I believe the processor has no idea what she’s doing and erroneously moving information back and forth with underwriting. It appears she didn’t understand I was looking to refinance my current HELOC and not to obtain an additional one. Again, this is just not a great member experience already having to waste all this time all for nothing and without even receiving a call. Remember more than 4 months. That’s a joke.
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February 2024 by Jimmy K
Vienna branch has a problem with customer service! Rude!
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February 2024 by Ken
Avoid this bank. They will randomly decide to hold your mobile deposits and say there is nothing they can do. My last two pay checks are held up and everyone I’ve talked to refuses to help and gives a different lie and or excuse. After 12 years I’m switching to another bank.
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January 2024 by Robyn Rodigues
Both supervisors, Mark and Vince, yesterday, had told me to call back on December 27th to have my pending deposit released to me, and when I just now got off the phone with both of them, they told me there is no way for them to release it earlier. I said to them that THEY were the ones that told me to call back today to have it released, and they said there's nothing they can do about it. Horrible customer service. Poor attitudes. Their manager needs to know that they promised me my pending deposit would be released if I called back today and they still won't release it. They are horrible liars. I told them that my kids are very hungry and we don't have money to go to the grocery store unless they release my pending deposit just like they always have released it for me 2 days early. They are horrible. Absolutely horrible.
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December 2023 by Tracy Nevills
I’ve been with Navy Federal for nearly 40 years. Today I had an unfortunate experience related to a mobile deposit denial. Customer service was unable to resolve the issue recommending instead that I visit a local branch, the nearest of which is 400+ miles away.I asked to speak to a supervisor and was given the same recommendation.Unfortunately, if they are unable to resolve issues related to mobile deposit without the customer having to travel 400+ miles, they are of no use to me and I’ll be forced to move my accounts to an institution will and able to handle large mobile transactions.
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November 2023 by Christopher Jackson
I’m a Navy Federal Credit Union Member and since I’ve been a member I’ve had quite a few scam issues. There has been illegal attempts to use my credit cards in which I’ve called and gotten little help. Also I get calls from this specific branch on bill payments directly after I’ve spoken to someone about arrangements. There’s alot of upside to using NFCU but there’s alot of HEADACHE and TRAUMA aswell.
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September 2023 by Jackie Menk
HORRIBLE FRAUD DEPARTMENT AND CUSTOMER SERVICE. Navy federal credit union allowed an individual who never provided proper identification to take out a fraudulent loan in my name. Despite flagging the account for never providing proper identification, they allowed the account to remain open and delinquent for months. This negatively impacted my credit and it took over 6 months and numerous phone calls (with 30+ min wait times to actually get a representative on the line) for them to do an “investigation.” But nobody has notified me of the results of the investigation and to date the fraudulent account is still showing up on my credit report. Per their own records, the individual never provided the proper identification to take out the loan in the first place so this should have been an open and shut case and resolved months ago. 0/10
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September 2023 by Patrick Spradlin
Navy Federal needs to focus on customer satisfaction it took 76 days to closing on a HELOC account and the funds still won't be available till later next week which is completely unacceptable when the last time I refinanced the mortgage it took 8 days with a different company.When you ask why it's taking so long the only response you ever get is well underwriting is reviewing it.
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September 2023 by Samuel Perdue
Money just disappears from my account without any source of where it went, hostile business practices against veterans, lack of flexibility for those who get disabled from their service, failure to comform to new pay time frames, and just overall greedy baking organization. Go to Armed forces, USAA, chase, and just anyone else but them. Navy Federal don't even try to make this right you all can't save face. You all post you care then screw me and other veterans over. It's amazing how you are not black listed yet.
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September 2023 by Robert Morgan
Silverman Theologou is a debt collection firm for Navy Federal Credit Union. Recently they obtained the entire State of Florida. Their attorney is working from a virtual office in Fort Lauderdale, FL. This is a small firm. He's being reviewed by the Florida Bar. Should you be a defendant, make sure you hire an attorney and fight your case. You'll win and tie this up for years to come! He's taken down his website. Easy to trace on your docs regarding the Bar information and report him as needed.
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August 2023 by Dave Coombs
I was encouraged to open a Navy Federal account with just five dollars while serving in the Navy 20 years ago. I’d be a fool not to take advantage. Navy Federal nibbled away at the five dollars until it was nearly gone, and told me they were closing my account due to low balance or inactivity or something like that. I’ve continued to deposit small amounts to keep the account open, and Navy Federal has continued to nibble away at it. I was considering Navy Federal for a mortgage, but I don’t see that their rates are better than any other bank. Customer service is quagmire of unhelpful people. They just don’t seem to value me as a customer, so I will be a customer at some other bank.
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August 2023 by Adam Jones
Adrianna Johnson NMLS ID# 2308212 gave me the worst customer service I have ever experienced in my life and NFCU should be embarrassed. Please look elsewhere when considering a mortgage.
