Navy Federal Credit Union

Most Recent Comments

• July 2024 by Yuliethvelyn Lovera de Diaz
  Big branch with plenty parking and enough staff so you don’t have to wait too long in lines I’ll definitely be coming back ??
• July 2024 by Greg Mc Daniel
  Navy Federal Credit Union is one of the most pathetic Banks I've ever had to deal with. Unlike 99.9% of other Banks they don't put holds on your government checks like Navy Federal does. USAA who is your competitor does not put holds on government checks. Government retirement checks from the military can be put on hold for 7 to 10 days by Navy Federal Credit Union at times. They literally are making interest off your money by not depositing into your bank account. I thought they were supposed to be for the military of the military and helping military. When I was active duty in the military we didn't make very much money. The fact that they literally hold funds for up to 10 days is absolutely pathetic as I said USAA does not do that. By the way after dealing with incompetence for over 2 years I finally got an executive branch member Jessica they just don't care. Holding on to funds is inexcusable. Jessica even told me if your account is in outstanding condition meaning no mishaps with your money's they can release your funds earlier but she still refuses to do that or set that up in my account
• July 2024 by Wai Kyun Wong
  Navy Federal is the best credit union around. I especially like the Vienna branch as they have the best staff of all the branches that I've frequented. I had a complicated transaction that needed to be completed a couple of weeks ago and Sybil was amazing. She was knowledgeable, professional, patient, and thorough in helping me sort everything out. 5 stars and major kudos to Sybil!
• July 2024 by C C
  BLUF: Do not join this organization.
  
  Now, if you want to read why I say this, read below.
  
  I am active duty, and I PCSed to Germany. Navy Federal does not have a branch in Germany. They have a “Community Bank,” which doesn’t allow you to make significant withdrawals like you can at their branches. I want to make a down payment of $10,000. I called Navy Federal and spoke to Employee A, who was willing to increase my card’s spending limit to $10,000 so I could make the payment with the dealership. But on one condition, she asks, “What is your code word?”
  
  I didn’t know what Employee A was talking about. Anyone who has been a member of Navy Federal for as long as me, which is 12 years now, knows that they change their security protocols all the time. I rarely talk to them over the phone, so for them to ask me a code word that I may or may not have established over a decade ago and expect me to remember it (again, if I made one) was ridiculous. Anywho, I told Employee A a word I thought it was, and it wasn’t correct, and that was it. Employee A couldn’t verify who I was. They sent a security code to my email, but it was my fault; my email was still linked to my American number, and my American phone was inactive. Also, Navy Federal does not allow you to add international numbers to your profile, by the way. Too bad if you serve overseas. Employee A said well, because we can’t verify you are who you say you are, you need to submit for a wire transfer that may take 24-48 hours to process. Mind you, she also asked me further identifying questions that I answered correctly (PII), and she just refused to believe it was me. I asked to speak to her supervisor, and she left me on hold for an unusually long time, so I hung up.
  
  I go home and update my email with my German number. I submitted the wire transfer paper as Employee A asked, and I called Navy Federal again to follow up. Employee B tells me all of a sudden that there’s a restriction on my account. Employee A, out of pure pettiness, and she’s probably going to make it seem like she was doing a fraud report despite me answering her identifying questions. Anywho, she or her supervisor put that on my account. Employee B reassured me we would get it resolved, and he guided me through submitting handwritten paperwork to an email he gave me, which should have cleared up the restriction so that the wire transfer could go through.
  
  The next day, 12 June, I got a secure message that the wire transfer could not go through due to my account being restricted. I call Navy Federal, and I get Employee C. She examined my account, and she said according to their protocols, there was no reason why my account should have been restricted. Thankfully, she helped me resolve everything. She increased the limit on my card so I could finally get this car and perform my duties. I told her I wanted to report Employee A, who misused her privileges. Employee C directs me to a supervisor. I tell the supervisor everything that happened, and the supervisor literally says, “What do you want me to do about it? Everything was resolved, and you got an increase in your debit. What else do you want?”
  
  And I told her that no one should go through what I did. The supervisor seemed to defend Employee A by acting indifferent to her misuse of privileges. By “privileges,” I mean in a software capacity, definition: “the delegation of authority to perform security-relevant functions on a computer system.” For example, putting an unlawful restriction on my account as an abuse of privilege.
  
  Recommendations to Navy Federal to improve their services: Get rid of these toxic people. We should be able to report them so you can screen them out. Do not defend them. If you do, just like all toxic organizations, your business won’t last. A credit union is supposed to be for the members, and there’s a disconnect between the professionalism found in their branch offices and those answering their phones. I d
• July 2024 by Jose Watson
  It's said this bank is continuously going down. No longer about customers and more and more about making money anyway possible. Sad when you turn on news and consistently hear negative things about how this credit unions act. I left USAA for navy federal clearly it's time to leave Navyfederal for something else.
  #customerschoice
• June 2024 by Timmy Wong
  The Vienna branch at the Navy Federal Headquarters campus is my favorite branch. The branch staff at this location are the most friendly, helpful, and professional of all the local branches that I've been to. Also, the interior of the branch is the most comfortable of all the branches, too, as it is spacious, clean, and well laid out. Parking is also very easy as there are plenty of dedicated branch parking spots directly in front of the branch.
• June 2024 by Victor Lopez
  I strongly advise against obtaining a mortgage from this lender if you are a minority. Their underwriting department may make the process unnecessarily difficult. Despite having ample assets and savings, no debt, and excellent credit, my loan approval was nearly derailed due to their efforts..
• June 2024 by Curtis Cota-Robles
  Clean, friendly, extremely helpful. Best bank and would highly recommend to those eligible.
• May 2024 by Andrew Mehta
  HUNTER RIPPY, is a complete dirt-bag. This establishment is unethical for small businesses. Corrupt Loan Officers. Racist pieces of crap. Mr. Rippy hopefully NFCU makes the best decision they can and fire you.
  If anyone applying for any loans and you get Mr. Rippy as your Loan-Officer, hang up line and call back to request someone else.
• April 2024 by sherrie vance
  NFCU has always carry me thru my OOPS account and investigated fraud charges from walmart on my card.
  I have had a wonderful interaction with NFCU.
• March 2024 by Lola G.
  Very sad that nfcu has personally showed me that they don't want military business. 20-21 I was worth 96k not even enough to find a home than 3/15/24 I have better credit lower debt and you deny my mortgage loan. Smh all that work! Now I'm a believer that racism is playing a major part... No mention of how or what they want or what I can attend to get what I need to please them just a short not meaningful statement" I'm so sorry the underwriter denied your application pulled a hard credit and I'm left with for 2 years I'm crying real tears I worked hard to get to this point. FU nfcu I'm glad I went ARMY!!!!!!!! 00000 stars
• February 2024 by T gladden
  Navy I have been with you guys for what seems like forever but you have to do something about these branches. I'm in MD and there are NOT enough. The BELAIR, ODENTON and GLEN BURNIE (Near Baltimore Metro) locations always have 20+ people in line at all times. That's unacceptable. Why aren't there any branches in BALTIMORE? We need a branch in West Baltimore County and East Baltimore County. No one should have to drive 30 minutes or more to stand in line for another 20 minutes.
• February 2024 by Alan Van
  Wow! I will definitely be vetting my next financial institution which I have no choice to choose within the next week prior to closing all 6 of my accounts. THIS INSTITUTION DURING THE MARY McDUFFIE ERA STARTING IN THE LATE 1990’s HAS BEEN SUED MORE THAN ANY OTHER IVE KNOWN IN MY 55 YEARS. Here are a small sample of their extreme rap sheet totaling well over $100,000,000 in mostly class action verdicts:2009- Breach Agreements and Breach of Good Faith2016- $23M For Violating Sections 1031 and 1036 of CFPA(Consumer Protection Bureau) which is Unfair, Deceptive and Abusive Acts and/or Practices2019- Charging Illegal Fees2020- $16M For Fraudulent NSF Fees2021- Discrimination and Racism2023- Fraudulent Charges and Junk Fees2023- $16M For Not Following Fee Schedule and just a couple of weeks ago an additional $5.5M for Improper Service Fees. By the time in 2026 you can add Asset Misappropriations and Corruption if justice does what it clearly should have done decades ago and I put the right team of Attorneys together. I’m amazed that they put so much verbiage in their Deposit Agreements/Terms of Service and Policies and Procedures and don’t train or follow so many of them. They are great at giving low paid employees scripts to robotically dribble out of their mouths as they attempt to appease customer after customer after they have put in their 10-45 min hold time which says so much about the leadership of any corporation and with McDuffie having Senior Executive positions for over 25.5 years im convinced I see where this Gross Negligence and more Business Ethics Violations than I can count in my hours of research just this morning. One day I’ll get back on here and explain the obnoxious amount of deception and tail of lies and blatant misrepresentation and violations of the Very Deposit Agreement that they themselves created. All with the balls to put promises in writing via emails, text and push notifications. WHEN A CUSTOMER KNOWS THEIR RIGHTS AND YOUR POLICIES AND PROCEDURES BETTER THAN YOUR CUSTOMER SERVICE REPS AND EVEN THEIR SUPERVISORS(amazing what a little planning abs reading can accomplish). IM STILL AMAZED THAT MARY HASNT LEARNED ANYTHING FROM THEIR VAST COLLECTION OF LOSING LAWSUITS. Or maybe the $29 fees and manipulation of the order in which transactions post to fabricate NSF’s and other fraudulent charges and their Business Model of Mastering Deception Creative Fee Focus for Decades nets them so much that they don’t even care that on paper they look more like a criminal organization than customer service professionals if you know how to search public records and collect data online. Ironically this review was motivated based on a mobile deposit of a lawsuit settlement check, 3 Deposit Agreement Violations and a weak lie about a “Confidential Reasonabl DoughtofFunds Being Paid Requiring an additional hold on a check that had cleared the issuing bank more than 24 hours prior to this obviously fabricated “Reasonable Doubt of Funds Clearibg” excuse to get out of their Availability of Funds Policy. Like my attorney was going to give me a bogus settlement check. Now we will see if they have added robbery to the trophy shelf of violations as 9p this evening is the deadline on a posting promised for two days and pushed back an additional 5 days with written promise to release the remaining funds immediately should the check clear during the additional hold. IMAGINE MY SHOCK WHEN I HAD MY ATTORNEY DO SOME DIGGING AROUND AND HE PRODUCED THE COPY OF THE CHECK WITH MY ENDORCEMENTAND PROOF OF CLEARING THAT WAS PROCSSED LESS THAN 24 HOURS AFTER I DEPOSITED. If you are going to BREACH BOTH YOUR DEPOSIT AGREEMENT AND YOUR FUNDS AVAILABILITY POLICY WHY ADD THE BREACHING OF GOOD FAITH? Interesting business model unless your goal is to break records for having the most unhappy customer data base and the highest number of participant in class action lawsuits against you. I’d love to hear Mary’s Business Plan.
• February 2024 by J De la Rosa
  Navy is good they said. Huh! Don’t rely on them.It’s really upsetting that I receive a denial notification on my loan request after working on this more than 4 months and being reassured that this file was being worked on. I could have completed this refinance with the lender that currently holds the loan.It seems like there’s a big gap in communication between processor and member while processing loans at Navy from the moment you apply as to what is really happening. Don’t rely on them for your finance needs because you will regret this decision. The only time I would get asked for additional information is when I called in to get an update and all of a sudden something is missing but nobody calls unless I call. Due to delay on their end, my entire file had already expired past 90 days and a link to upload was supposedly going to be generated but the processor never generated it. Not even two days later it ends up on a denial because they can’t verify income. I receive my income in their account and also have a business income they can clearly see. Again this entire time I was approved and appraisal and all was ready. I was under the assumption that all I was waiting on was for closing on this loan. I believe the processor has no idea what she’s doing and erroneously moving information back and forth with underwriting. It appears she didn’t understand I was looking to refinance my current HELOC and not to obtain an additional one. Again, this is just not a great member experience already having to waste all this time all for nothing and without even receiving a call. Remember more than 4 months. That’s a joke.
• February 2024 by Jimmy K
  Vienna branch has a problem with customer service! Rude!