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October 2024 by Ryan Smith
They do really good job don't have to wait long most times I go there .
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October 2024 by Harry Hill
Great Job but Overpriced
They absolutely do a great job cleaning your vehicle here, but over $30 for a carwash is ridiculous. Once you pull into the line, there's no getting out if you change your mind. If $35 for a carwash is reasonable to you, by all means this is the spot for you.
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October 2024 by Anna
Great car wash! They are efficient and always do an excellent job. I have been coming here for a year and even after I moved I always prefer to come back here
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October 2024 by Richard Ablordeppey
The customer service was excellent. The integrity of the team is great. I left a valuable item in my car and they found it and handed it over to me. Good job team Cruz N shine!
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October 2024 by Alan Chase
Very slow. Double lane. Many cars preceeded mine even tho I arrived sooner. Lousy sequence management
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September 2024 by David Fourte
Love it every time. It's better than what I can find in Maryland.
If someone can prove me wrong I would save the 40 drive Saturday mornings.
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September 2024 by Jane Morey Picardi
Do not go to this car wash. The owner is dishonest and over-charges. He owes me 115 dollars for a 35.00 car wash.
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September 2024 by laquandaa24
As a first time customer I am very pleased! Not only was the customer service great, my wait time was less than 30 mins. I will definitely be back!!!
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September 2024 by TJ Feroz
AVOID THIS CAR WASH—THEY DAMAGE CARS, DON’T TAKE RESPONSIBILITY, AND TREAT CUSTOMERS DISRESPECTFULLY
I recently took my VW to this car wash, and it came out with damage to the interior trim near the overhead light. When I brought it to the attention of the manager—a tall, older Middle Eastern man with noticeable balding—he inspected the damage with one of his employees. Rather than handling the situation professionally, he dismissed my concerns outright, brushing me off as if I was just a naïve customer who wouldn’t know better. My passenger, who was with me the entire time, can confirm that the trim was perfectly intact before the wash.
The manager’s condescending attitude made it clear he had no intention of taking responsibility. He arrogantly pointed out that his business deals with cars far more expensive than mine, implying that my concerns didn’t matter because of the type of car I drive. When I challenged him on this dismissive behavior, he escalated the situation by threatening to call the police on me, which felt both unnecessary and discriminatory. It was as though he thought he could intimidate me, assuming I wouldn’t stand up for myself because of who I am or what I look like.
Adding to this, the car wash is currently advertising dirt-cheap exterior washes—what’s going on here? Are they struggling to keep the doors open, so they’re resorting to these fire sales? It DOES seem for the price I paid that all I got was a $10 car wash, hardly any cleaning in the interior, and a broken trim that I now have to deal with. If they can’t even afford to treat their customers with basic respect, it’s not hard to speculate on their future. It seems like a sinking ship with a manager who is too cowardly to run his business with integrity. Just a sour, sour evening.
From the photos they post on here themselves, it’s clear they have some kind of prejudice against customers who don’t drive luxury vehicles, as all of their images feature them cleaning high-end cars. If you value your car and expect to be treated fairly, do yourself a favor and steer clear of this place. This car wash isn’t worth the damage, the disrespect, or dealing with a business that seems to be circling the drain.
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September 2024 by Devon Murphy
Best car wash in the DMV. It’s not even close. We make the trip from Capitol Hill regularly because these folks are awesome.
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September 2024 by Sohaib Hasan
One of thebest carwash services i have ever had done. Strongly recommend.
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September 2024 by Benjamin
They broke my car’s antenna during the carwash and didn’t even have the decency to tell me. Once I realized this, I spoke with the manager, who admitted to breaking my antenna but refused to take any responsibility for it. Mistakes happen, but to acknowledge the mistake while lacking the basic decency to make things right is inexcusably bad business practice.
I immediately went to the Advanced Auto Parts across the street to buy a new antenna, where a worker literally told me that CRUZ N SHINE HAS A REPUTATION FOR BREAKING THINGS ON PEOPLE'S CARS. He recommended instead that I go to Flagship Carwash, a carwash center half-a-mile down the road who actually calls Advanced Auto Zone directly to fix or replace any damage they cause to their customers. That’s where I’ll be going next time. DO NOT TAKE YOUR CAR TO CRUZ N SHINE.
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August 2024 by Carla Suarez
These guys are polite and have experienced best service of all in Vienna
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August 2024 by Amina Irfan
I had a great experience taking my car for cleaning here. From the manager to all employees worked so hard to make sure the car was cleaned properly. The manager or owner not sure was very kind. I will go there every time to get my car cleaned.
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August 2024 by Marie Peppler
Super friendly staff who take great care of our car. We come regularly and I highly recommend! Thank you for saying hi to my doggo too!
