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September 2024 by Allison K.
Staff need training on how to handle clients. Very mean. There are no price tags or ranges on piercings and asked for the price and responded to a very rude and felt like don't want to work. We arrived 5 minutes earlier and she asked us to wait in the car. How still run a business with these customer services. Piercer is skilled and great.
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September 2024 by Brook M
Loved this place so much. I was at first a little confused by all of the rules regarding appointments, but when I got there I was beyond impressed. It was like entering a sterile doctor’s office instead of a tattoo shop (where I feel a little out of place tbh). Everything was clean, organized, and sterile. The piercer helped me choose which stud would look best and was patient and personable. I highly recommend them.
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August 2024 by Abaigeal
Jen was amazing and sociable during the whole experience. My main concern is the pricing of her jewelry, and also her concern for the jewelry piece size. I came in to have my naval pierced and I expressed my concerns with metal allergies. (I learned the hard way I can only wear pure gold jewelry through having my ear lobes done as a child!) She recommended a titanium piece, saying I would not react to it since it was not surgical steel and I most likely reacted to the nickel in jewelry. (Which is completely correct!)
After about four months after having my naval done, it wasn’t healing but didn’t seem to be infected either. The top of the jewelry piece was extremely small and a flat disc about the same diameter as the bar in the middle of the piece and began to form a pressure would (almost blister like) and the top disc was so tiny my piercing actually began to fall through since the top hole expanded a little due to my body rejecting the titanium because, like I expressed to her, it was not gold. But her gold pieces were already extremely expensive and I trusted her word on the titanium alternate to stay in budget. I ended up changing my jewelry to a fully gold piece with a ball on top a few days ago and the healing process has finally begun. I sent Jen an email earlier in the week with my concerns but got no response. I am extremely disappointed because I enjoyed my visit so much. I ended up spending a lot on a piece my body rejected and almost risked losing the piercing as a whole.
Update: I had to remove the jewlery (my naval was shifting and pushing it out) and allow the wound to heal. I am upset I spent so much and trusted the choice of jewlery. My body fully rejected the piercing due to it not being healed with a gold piece. I had to remove the peircing after 5 months of painful attempted healing. Extremely disappointed.
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August 2024 by Ally B.
Wonderful people and pleasant piercing experience. Jewelry is on the highside.
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June 2024 by Lucy McHooligan
Love this place. Valerie is amazing. They did conch piercings on both of my ears, as well as flat piercings on both ears. Great inventory of lovely, high quality jewelry, and great customer service. Each visit is a pleasure. Staff is friendly and knowledgeable. A very comfortable, inclusive, professional space. Highly recommend!
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June 2024 by D. Alpha Woolen
I just had a great experience at Brilliance Piercing. My consultant advised me on placement weeks before my appointment and when I arrived, they talked me through the entire process. The facility is immaculate and very peaceful. No pressure, no distractions - just quality service. A well-deserved 5 stars.
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June 2024 by kpodjedo laureley
I’ve been to Brilliance piercing twice now and both times I was so happy with my experience! First time I saw Valerie who helped me with my lobes piercings which were having some issues (got them somewhere else).They were great and fixed me right up and made it so painless! The second time I saw Jen for my septum piercing and she made me feel so comfortable and made the process so easy! Everyone there is so so nice and the place is very very clean! Will definitely be back in the future! ☺️
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May 2024 by Jessica P
Tobias was a huge help with troubleshooting my piercing. They were very caring when physically manipulating my piercing as well. The entire shop is beautiful and has high quality jewelry. Will definitely be back.
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May 2024 by MsKeyiiaBabii
I LOVE this place so much!!! Everyone is amazing and so knowledgeable. They make you feel very safe and explain everything in detail. If you have any aside with your piercing, they will help you figure out the issue with ease. They also have an amazing jewelry selection too. The jewelry ranges from affordable to expensive, so everyone can walk out with something that they absolutely love. You really need to go to this place if you haven’t been already.
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February 2024 by Alex Ramos
Fantastic visit today! The staff were all so kind. Valerie was so professional and thoughtful. They explained every step of the process, took time to get placement just right and took into account complications I have from allergies and previous scarring. The jewelry selection is top notch, many different styles and metals available to suit anyone's taste. I couldn't have asked for a better outcome or experience!
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February 2024 by Rich DiMarino
Jen was amazing! Had piercings redone after 10 years. Jen was gentle, answered every question and genuinely cared. Thanks guys!!!!
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February 2024 by Sandi Mitchell
My daughter received her first piercings in 2018 from Jen. It was a great experience for her, as a child, and she had no issues afterwards. She has been asking for second piercings and there was no question we would go back to Jen. We were able to schedule an appointment, almost 2 months in advance, but it was well worth the wait!Yesterday, was another wonderful experience from the moment we stepped inside. The staff is extremely helpful and friendly and there was a great selection of jewelry to choose from. My daughter, who was a little nervous, was able to grab a stress ball which was a great addition to her experience. When we were able to go back with Jen, she was easy to talk to and communicated every step very clearly, which put my daughter at complete ease. Everything from start to finish was perfect. We highly recommend Brilliance Piercing!
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February 2024 by Patricia Steele
Excellent service. Thoroughly professional. Great looking result.
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February 2024 by Vanessa Holt
Wonderful ear piercing/ styling appointment. Everyone was so kind and helpful. Valerie took their time to help me select jewelry to complement my existing piercings, and meticulously mapped out the locations of my new piercings to suit my ear anatomy. They have a fantastic jewelry selection. I'll definitely be back!
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December 2023 by Kate Vargo
wow! amazing experience coming in for a shopping appointment. I loved the appointment only experience, I didn't feel rushed at all. They were SOO helpful, holding jewelry up to me and helping me narrow it down. They also answered a lot of questions about jewelry and helped me make sure my current post was the right size, etc. The selection was absolutely gorgeous, so many options with a great range of prices. Everything was fairly priced. Facility was very clean, cute, and had parking. Definitely will be back, especially if I ever want a new piercing! Thanks again.
