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January 2024 by Clarence Wise
They NEVER pick up the phone when u call them it can be during the week on the weekends as soon as it opens up or anytime during the day they never pick up the phone they need to FIRE all them employee in there because they see the phone ringing
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January 2024 by Shaz Atai
First of all weak collection , but the main problem is there is no mirror in store !! Whole store has 4 mirrors that one is worse than the other one !!
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December 2023 by Symone Phillips
order online for pickup a 300 dollar jacket and they can't find it when it went in said they will call me if they found it or to give me my money back nothing . You think they would be more professional for how much the items are
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November 2023 by Jyotsna G.
8 salespeople were busy having personal conversations in the storeroom and shoe section. Was trying to get some help but they couldn't be bothered to break away from their group to help find a size. Manager had a bad attitude when asked about it the Black Friday discount online vs in the store. I guess it flows from the top down. Walked out without buying anything.
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November 2023 by Ted Ali
The staff was very helpful. The products were nearly arranged. The only issue I had was that they had to go to the back to get me a large size.They could improve the shopping experience by having different sizes in the racks. Overall my experience was wonderful.
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November 2023 by Jane C
HORRIBLE! Good luck trying to cancel a pickup order from here. The shipment took too long and it arrived later than anticipated, so I have been trying to cancel the order. Unable to do it online and NO ONE is answering the phone. It goes to an automated system and then just hangs up. This store needs to really up their customer service game.
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August 2023 by Lauren Kim
oh my god today i went to tyson’s corner to get some clothes and this family(asian) was getting disrespected so much! The cashier(white male) Completely ignored them and started helping another person(white woman) earnestly and even when they asked politely to check their stuff out so they can pay and leave, and he cursed them out when they were leaving!! i was appalled and felt so bad for that poor family. i hope north face gets better cashiers because the customer service had me scared that my children would learn from their behavior and grow up to be like them with their horrible attitudes! i honestly think this was a case of borderline racism because the difference in attitude to the asian and white is insane…
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August 2023 by Abdel Hameed Abou EL Dahab
The very famous brand, The North Face. The store is located in Tyson Mall in Washington DC. The store is very organized and the prices are considered high, but there are offers on some pieces inside the store. The quality of the clothes and backpacks is very good and can withstand heavy service
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April 2023 by Aj Recio
It's a nice store. Plenty of variety but it is lacking clearance section like the one in Woodbridge even though I know it's not an outlet. But the one in Annapolis also has a clearance section. The store is clean and well maintained.
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April 2023 by Arkim Williamson
Awesome things to buy stop by asapArkimwilliamson YouTube and Twitter now
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March 2023 by Danea B.
Out of 6 people working here today when the store wasn't at all busy not a single one of them stopped their personal conversations with each other to help us. Go somewhere else.
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February 2023 by Ruth Hawkins
I love this place when it has a sale
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January 2023 by Syed Shahid
Lots of stuff but didn't have what I wanted
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December 2022 by Mellanie Gleaton
I was told I could exchange my sons coat. I ordered a small but needed a medium. She refunded me and told me to reorder the coat. I now have to rewait a week and the coat is no longer on sale. I was told to come back to the store and receive a refund after I pay for the coat. This is ridiculous
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November 2022 by Sincerely Brittny
Had exactly what I was looking for and cashiers were lovely.
