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October 2023 by Ali Goraya
worst customer service
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September 2023 by Belle
Filthy fitting rooms, clothing piled on the floor along with McDonald’s trash.
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August 2023 by Jesang Patel
My experience in the Tyson’s pacsun was great, Hakeem provided great service and was very helpful.
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August 2023 by R. Clay Crenwelge
great selection and really cool staff
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July 2023 by Heather Vineyard
I recently called and visited this location and worked with Alex (I hope that I am spelling her name correctly!); they were very sweet, helped answer all of my questions, and helped me with my merchandise credit. They went above and beyond and made my shopping experience wonderful! Thank you! I hope corporate can see this review!
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July 2023 by Mary Acar
Cute and trendy clothing. I own several pieces from here and they are great. The quality is only ok. The prices are high for a fast fashion brand, but there are plenty of sales
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March 2023 by Antoine Lewis
I actually went for a interview for this company today. I'm not, surprise at how poorly the customer service is. The District manager for the DMV area is extremely rude, young and in experienced. I literally, walked out after we initially met to start the interview. She talked down to me, In front of customers and the whole staff. Poorly ran district. Never will I ever apply for a position in this district for this company.
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January 2023 by Nina Blue
Drove all the way here from Maryland to try on some jeans that was listed in stock at Tyson’s. Walked in at 5:30pm, started shopping and needed to try on clothes. I spot an employee and ask her if she can let me in the dressing room. She rudely told me that she shut down the dressing room for the night because it was her and one other person working tonight. Ma’am that’s not anybody’s problem. The cash register was already covered by another employee. There were people literally putting clothes back and walking out or attempting to try clothes on in the store. This was my first time there and it left a bad taste. I’m sure that pacsun lost money tonight. I took my money right over to American eagle, tried on 8 pairs of jeans, got the jeans i needed and the employees were soo sweet and accommodating
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January 2023 by Phoebe
management do better! there were only 3 employees at 6pm on a Saturday, only one of whom was working at the register. the fitting rooms are not available for use, which wasn't obvious at all and the mod was rude when i mistakenly tried to use it. left empty handed bc i wasn't waiting in line for 20+ minutes just to try everything on at home in different sizes just to return them, esp considering how wonky pacsun sizing is. i worked at a competitor store right down the hall and imo this should've been addressed after the other review with this grievance, because i'm sure your employees are asking for more staff on hand as well. give them keys for the rooms and count how many items the customer has, it's a small hassle but many more people will make purchases.
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November 2022 by paul park
Does not deserve even 1 star. It’s almost comical how rude these teenagers working at the store are. I think that it’s pretty consistent with the other bad reviews regarding customer service. Very disrespectful when you just ask simple questions. Training goes a long way. BTW. Sunday morning shift. Avoid at all cost. Not the type of person to post reviews but this was absolutely warranted.
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October 2022 by Hani Ali
I was a customer this store for past Six years, however, I'm very disappointed Today when my 14-year-old son took my card and bought a hat without my knowledge $130. The cashier lady in the afternoon is so rude and unprofessional that she has zero customer service. I asked her to retune or exchange at least before I leave the store and she said she can’t retune or exchange I asked her to call her manager and she said she was the manager of the store. I'm still wondering how unprofessional a customer serves be a manager of the store. I wish she this is to has a good customer. I am not recommending anyone buy something from this store anymore.
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January 2022 by CHARVAY WRIGHT
This store was packed full of items that are on sale!! My daughter found a few goodies! The young ladies working were friendly and the managet kept her composure/professional demeanor while being yelled at by a customer who held up the line too. Kindness should flow both ways, from the consumer to the staff/salesperson and then be reciprocated from those working to those shopping/spending hard earned dollars. This is not news We All Know Better, so let's behave that way! Please! P.S. I took a picture with a Ticktok boss and his mom, good times!
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December 2021 by Øziety TU
This pacsun had the worst Essentials release. Release took over 2 hours. Half the staff was just standing and it was super slow and unorganized. Please have management get trained on how to do smooth releases. This was worst special release I’ve ever been to.
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December 2021 by Galia Frias
Train staff better on special releases!!!!
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September 2021 by Jen Shifman
I love PacSun, it is actually one of my favorite stores. However, the workers at this specific location are insanely rude. I was with my friend and she was checking out before me. The worker did not ask her for her rewards so she asked the worker if she could use hers. The worker allowed her to, she had a $15 discount and then proceeded to use it. I then heard another employee whisper to the cashier, "Don't ask for rewards, tell them we are not doing that today." So then when it was my turn to check out they did not allow me to use my rewards.This frustrated me because I knew I had a discount code however they were not letting me use it. Their clothes are already expensive as it is and it's unfair for employees to decide not to allow to use a discount when that is the whole reason for the rewards program. I am very disappointed in these workers.
