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September 2023 by Carlita Reed
The Sales Rep Johnny was very professional and knowledgeable. I was offered a discount for having an in store quote, which was perfect.
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August 2023 by Adrian Carpenter
Edited 8/22 belowFinally pulled the trigger on getting a Lovesac and so glad we did. We are in VA for the weekend from NC and decided to visit the store. Johnny was so great and knowledgeable. We are glad we got to work with him.8/22- Well, we thought this would be a smooth process, but here we are a month later, still not "whole." We love it too much to return it, but let's put it this way. Schedule an appointment and go with EVERY question as a phone memo AND your ideal setup in the apps cart. If you want StealthTech, get it up front. See how new the seat cushions are in the showroom because they can be deceiving once you get your order. Don't be surprised if there are variations of cushion firm/softness. Finally, gift your FedEx driver. You can thank me later.
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August 2023 by Angelo Carpenter Jr
Johnny from the beginning to the end was very professional, with no pressure and answered every question and detail we had, which made us become part of the LoveSac Family!!!! So excited for our new Living Room adventure to begin!!
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August 2023 by kavita andrews
The staff was very helpful and provided good information. I appreciated the extra time given. We are highly considering purchasing a lovesac within the month.
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July 2023 by Rebecca F.
Great customer service from Doug, we love the couch, it's been through two houses and 10 configurations, lasting well through a cat, a toddler, an infant, and my various red wine and coffee stains. Now if only I could get those stains from my teeth...
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July 2023 by EJ B
The showroom is small but extremely effective. The staff is knowledgeable, helpful, friendly, and available. Lovesac is no pressure sales; they inform so you can make the best decision with the options available and right for your circumstances. They are extremely customer friendly and honest in what they promise.
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June 2023 by Sayoko Hamilton
Johnny was immediately helpful and responsive from the minute I came into the store. He made the buying experience seamless and went above beyond. I know I will love our new furniture.
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June 2023 by Joshua O'Neil
Walked into the showroom ant Tysons mall and Johnny immediately greeted us and helped us figure out what we wanted. He walked us through the process of setting it up along with options to add on. We ended up putting in an order with him over the phone when there was a bigger sale a week later. To our surprise we received our Lovesac sectional in two days! (We didn’t get a custom fabric) We are still waiting for the seating with storage but that should be arriving in the next day or so. Overall best experience we could ask for and we already love the sectional and plan on adding to it later.
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May 2023 by Phil Perez
Great location. Extremely knowledgeable and helpful sales associates. Doug, in particular, did a tremendous job ensuring that we were getting exactly what we needed/wanted versus what he could potentially sale us.
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April 2023 by Taylor Jansen
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via WhatsApp: +1 (323) 628-6419
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January 2023 by Sarah Quartararo
The associate helping my husband and I was aggressively selling Stealth Tech which was annoying. She also told me I did not have an online account when I did, and insisted I create a new one. Her attitude when I tried to explain that I already had an account was condescending/rude. Not a great experience overall. I only bought the couch because I was tired of shopping for couches haha and I appreciate the fact that the covers are washable. The delivery experience was not handled properly. We asked for one shipment with everything and of course we’re getting multiple shipments. Our order was set to be fulfilled by the store instead of a warehouse, so our order was delayed. These are relatively minor things but after the poor experience in store, it just contributed to an overall really ‘careless’ feeling on behalf of the Lovesac staff. We were definitely just a number/commission to these people.
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December 2022 by Erin Gibbens
I didn’t even have to go into the store. The team at LoveSac was able to help me customize my order and order it quickly. My order arrived 5 days after I ordered. I can’t believe how fast it was! I love everything about LoveSac! Cozy couch, easy process, and helpful people! ?
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November 2022 by Jeanine Callahan
I had an outstanding experience working with Annie at the Tysons Lovesac store! I had done a lot of research on-line so I had a good idea of what I wanted. The in-person experience was very efficient. I was able to feel the different fabrics and make my final choice. The staff was informative but not pushy. They answered all my questions. When a flash sale was announced 2 days after I placed my order, I texted the store and they processed a refund for the difference. All in all a truly enjoyable shopping experience!
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November 2022 by CM Sosa
Doug has never disappointed in savings us money and helping us choose the correct additions to our initial purchase. LoveSac as a whole is amazing. Tons of design elements. It helps you spread wear on your carpeted areas! It helps you keep everything under the coaches clean as you change designs. Its not cheap nor should it be, I prefer quality any day of the week! Check out some of our designs below. The blocks are a must have for planning and to keep your kids entertained while you implement changes.
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October 2022 by Tahseen Almas
I was initially interested in the Lovesac moviesac but ended up getting an entire set included the sactional. I came into the Tysons store a few weeks later, to be greeted by Anna and was instantly sold when I tested out the stealth tech. Great sales team, great product, great company! Would highly recommend anyone to become a part of the Lovesac family.
