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June 2024 by Yolanda Douglas
DON’T BUY DYSON!!!!!!!Purchased a Dyson humidifier not more than a yr ago. It got stuck in self cleaning mode and never came out. Called customer service and they did diagnostic. Determined it needed to be replaced with new device.I was advised that I had to return the one I had before they would ship the new one. They sent me a return label and I packaged the device up and shipped it back on April 14, 2024. It’s now June and I still do not have the device and it is paid for in full?! I have received no communication whatsoever from Dyson regarding the new device. I called at the beginning of May and was told that the device had been out of stock but was now back in stock. The rep advised that I would be getting an email regarding shipment of the new replacement in three days. I never received that email.I then went back to the Dyson store in Tysons, Virginia, where I purchased the machine. They offered zero customer service. The representative advised that all he could do was call the same 800 number I had already been calling and escalate the matter. I had already escalated myself. So the trip was a complete waste of time and money. When you call the customer service and ask for a US representative, they advise you that there is no US customer service for Dyson.I have been hung up on and completely denied any type of normal or necessary. Customer service for a matter such as this.. THIS IS FRAUDULENT AF!!!!!! How are these companies doing business in America yet they refuse to employ Americans to provide necessary customer service for US customers! I suffer from severe allergies so I had to go out and spend an additional $300 for a new humidifier while Dyson refuses to send a new replacement; refuses to refund my $700 or provide any type of true or professional customer service here. For the obnoxious price of their products this isn’t just unacceptable. IT’S A SCAM!!!!! The device was not very old and should not have broken down in this manner.I HAVE HAD TO DO A BETTER BUSINESS BUREAU COMPLAINT. I WILL ALSO BE TAKING THIS MATTER TO THE NEWS IN MY LOCAL AREA.. DON’T BELIEVE THE DYSON HYPE! NOT WORTH THE MONEY AND CERTAINLY NOT WORTH THE FRUSTRATION AND INCONVENIENCE!
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June 2024 by Zoha Khan
Went to Dyson demo store unplanned was in the mall and wanted to see if they had the diffuser attachment for my air wrap. Zach approached me and asked if I needed help I asked if they had the attachment and he immediately went and grabbed it for me and checked me out. Very good customer service. Quick and easy. Nice guy. Attachment works perfect
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June 2024 by Haren And Ant
So we went into Dyson on a whim because we was at Tyson’s corner. My wife was curious about the airwrap. And a kind gentleman David gave us a demo and taught my wife a few tricks and was very patience with our questions, right there my wife knew she couldn’t leave without it. we purchased and got a free paddle brush. We are happy with the service, and store overall we are now Dyson electronic people
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May 2024 by Lata Nott
I made a demo appointment at the Dyson store because I was contemplating buying a Dyson Airstrait, but wasn't sure if it would work on my hair type (I'd read varied reviews). David was wonderful - he demoed the Airwrap and the Airstrait on my hair so I could compare results, and he let me try out the tools myself so I could make an informed decision. He was incredibly friendly and informative, and very honest about how the tools work on different types of hair. I ended up purchasing the Airstrait!
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May 2024 by Jason Leicht
Had a Great experience at the Dyson Demo store today. One of the associates there (Zach) did a Fantastic job showing me the capabilities of the Dyson Gen5detect Vacuum. I very much appreciate Zack's expert knowledge and great customer service.
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May 2024 by Jessica Loi
I had the pleasure of being assisted by David today and I was originally hesitant about getting the airwrap. As soon as David showed me and my mom how to use it, we were sold! He was super nice and took his time to show us how it worked and what all the attachments did. He even helped me test it on my own hair! Incredible service
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May 2024 by Victoria N
Zack was amazing and super helpful in telling me all about the Airwrap, showing me how to use it etc. Ended up buying one thanks to his expertise.
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May 2024 by Gen Meyer
Staff was very knowledgeable!
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May 2024 by Pedro Casariego
We had a wonderful purchasing experience while at the Dyson Demo Store. We came in just to look around the store but were quickly convinced to purchase the Dyson AirStrait. David did a fantastic job explaining all the advantages and capabilities of the product and why it’s surpasses all other competitors. He was very patient and well spoken. Thank you David for everything!
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May 2024 by Seifallah Abdellatif
Really great store and especially Zach made the experience even more great with his help and friendliness! Thanks so much
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May 2024 by Stefany E
David was very knowledgeable. Explained how to use the Dyson airstraight excellent customer service!
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May 2024 by Rebecca Miller
Zach provided awesome service for me today! Walked in with intentions to get a new hairdryer and he made the process quick and easy. I was in and out within 10 minutes. Thanks Zach for providing outstanding customer service!
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May 2024 by Nouran Enany
Zach made the experience so fun with the most positive energy and attitude! Really helpful and patient with all my questions and demonstrations!
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May 2024 by Krisha
Zach was an amazing help in the store today! He helped me out with the engraving services and it was super quick and turned out so nice! Definitely visiting this location again!
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May 2024 by Sana Ahmady
Jordan was really outstanding and very knowledgeable. Thank you so much for your help. Whoever comes to Dyson please see Jordan very friendly and very welcoming
