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July 2023 by Manar W.
I was SO excited to design my closet for the first time in my life when I came to Capitol Closets. Unfortunately, over the course of weeks, Capitol Closet took my joy and turned it into stress. The first thing I asked for was their availability so that I could have my closet done before moving into my new home. We confirmed a date five weeks out and I let them know that I was delaying my move in order to have the closet done first to avoid having to empty my closet later. Two weeks before our scheduled date, they called to tell me they did not hold the spot because I did not provide a deposit (which they never requested), and booked someone else. I could not move my move-in date further or reschedule the movers. For days they tried to convince me to let them do my closet DURING my move, insisting that it would just take 1-2 hours and they would be done before the movers got there. I contacted them every day until we were able to secure an early time, the day before I moved. The week before our scheduled date, they called me to move the date again. Thankfully, the date worked out because despite their claims, it took 8 hours + a little extra time the next day as they ordered the wrong mirror size for my closet as well as sawing and dust taking over my bedroom--things that could not be done while I was moving in real time. The amount of stress and advocacy it took to get this done and the flip nature with which they told me it wasn't a big deal to do it during the move (while I'm paying movers hourly), let me know that the client's schedule, stress, and happiness is not the priority for them. It's outrageous that while paying thousands of dollars, you still have to beg them to follow through. On top of it all, in the designing of my closet, I had to go through several iterations, asking them to include and remove the same items multiple times before I saw the design and pricing I desired. Unfortunately, they removed a feature that I did not ask them to remove (and they did not mention as something they removed), and I did not notice it in the final designs. So there is a small feature that is not included in my closet that I wanted. It is worth noting however that the guys that did my closet were incredible--they were thoughtful about cleaning up, communicating with me, and taking care not to damage the walls and floors; and they did a really nice job with the closet itself. But the experience leading up to it was not worth it. I was hoping to do another closet in my home, but I'll have to go to another company. It's just not worth all the self-advocacy and stress, especially not when you're paying so much.
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March 2023 by Mitch K.
Capitol Closet Design is great. My wife and I could not be more pleased with the total redo of our 10'x20' closet. The process went smoothly from start to finish, at each and every stage. Lynn gave us terrific advice when we went to the Tysons showroom, then worked with us on the design with multiple options that provided choices we hadn't even realized were possible. After settling on what would be done the back office support -- contract, scheduling, follow-up, payment -- was clear and easy. The work crews -- the initial crew that did nearly all of the job, and the follow-up crew to add valet hangers -- were fantastic. Courteous, pleasant, efficient, they delivered great results. Terrific work at a reasonable price. Definition of value. It's not exactly what we had in mind; rather, the finished closet is way better than what we had in mind. Anyone looking to redo their closets can drive themselves crazy getting multiple estimates. Or they can make their lives easy by going to Capitol Closet Design and asking for Lynn.
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August 2022 by Suzy
This post is long overdue. We had custom closets designed and installed in two bedrooms, and some years later had custom closets designed and installed in our master bedroom. WE LOVE OUR CLOSETS! They are floor to ceiling. Not an inch of space is wasted. Lynn (Nordseth) consulted with us about our needs and designed the perfect solution with drawers, shelving, and doors. We are thrilled. The quality is excellent! This was the best money spent. If we'd gone with a standard set-up, we would not have been able to have something so beautiful that maximizes our storage in this small home of ours. I cannot recommend Capitol Closet Design highly enough. We live in Herndon (Fairfax County, VA), but they serve all over DMV!!Services: Home renovations
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July 2022 by Katie Vail
Capitol Closet Design did an incredible job at helping make my dreams for our entryway and primary closet come to life. Pam helped me design the most functional and beautiful spaces and I will absolutely use her again for future projects I have planned. The entryway was expertly designed to help corral my children’s shoes, coats, and bags and our closet is far more functional than I ever thought it could be. Pam listened to my needs and wants and was such a pleasure to work with. The two men that installed everything were kind and professional and did an expert job. I highly recommend Capitol Closet Design for all of your built in needs!
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July 2020 by Sura A.
I had my closet done by Capital Closet Design. They are very professional and on time. I requested my quote on Tuesday and everything was done by Friday. "estimate, measurements and instead". I love my new closet. It does meet all my expectations and needs. HIGHLY RECOMMEND. Definitely will keep them in my mind for future updates. Thank you Michael and his team.
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April 2020 by Kim Barber
I’ve worked with Larry and his team on my closets and recommend them to my clients. Always great service and quality work and designs!!
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March 2020 by Andrea Khoury
A wonderful locally-owned business. Larry and his team provide gorgeous and practical designs to transform unusable space into a work of art!
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January 2020 by Latonda R.
I just had my closet done by Michael at Capitol Closet Design and I cannot say enough positive things. It is way beyond my expectations and is absolutely stunning. Michael did a design that gave me everything I wanted and more. The installers were courteous, on time, efficient and got the job done in one day. I did call other places and get estimates and designs. None of them compared to what Michael prepared for me. And he was more reasonable than any other company. What more can anyone ask for? The materials are all top-notch too. Nothing cheap! All in all there is nothing more I could have asked for. I will certainly be calling them again if I have another project.
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August 2019 by Will Myers
I know the GM here, his work is always top notch.
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December 2018 by Michaela Clancy
Phenomenal quality, design & customer service!!!
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July 2018 by Larry Nordseth
Very positive experience and excellent customer service service.
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January 2018 by C O.
After consulting with several closet companies in northern VA, I had a small dressing room/office designed and installed by Capitol Closet Design that was built to our specifications. It turned out beautifully. We had a good experience from our first meeting with Mike Avjean, who helped with the design, with Laura in the office who supports scheduling, and through the installation process. We had an immediate response and fix when we noticed a small issue. As a result, we called Mike back, at Capitol Design to redesign a walk in closet in the master bedroom. I can't believe the extra storage the redesign offered in the same space! Again, we are pleased beyond expectations about the work, functionality, and how it looks.
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October 2017 by W m.
I really appreciated the way they worked around my schedule and I love my new closet. I recommend them to my friends and family.
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September 2017 by Jane M.
I do not recommend this place. Given the price, the quality should be better for regular cabinets and they upsell you on things you don't need. After I signed the contract, I was upsold on an addition to the closet. I agreed, because I thought it would extend the closet shelves. It only connected the top shelf. For one foot of a connection, it's not worth $160. I don't know why the sales woman would do that. They replaced the closet I had in place, and their replacement was s**** It doesn't even reach the bottom of the shelf area (make sure you look closely at their design - it's just really cheap). Mine was SO much nicer, and they removed it. I told them to give me the $160 back off of the over $2400 purchase price, but they refused. All I wanted was them to remove their crappy extension (the upsell item) and replace it with the much nicer closet I had originally. The closet they installed with the original contract was nice, but it's probably not worth the high price. After I bought it, I learned that I could have saved much money if I had shopped around. Moreover, they are not coordinated, as the salewoman and the manager/receptionist Laura do not seem to communicate well. Laura would constantly contact me for credit card or other information when I had already given the saleswoman my information. They're just not very professional.
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December 2014 by Charlene W.
I worked with Capital Closets a few years ago to transform a spare bedroom into a closet/dressing room. The project was extensive. The closet is absolutely stunning!! Capital Closets brought a lot to the table in the design and construction of the closet. I am very pleased with the outcome. It's actually a dream closet. Previously, I rated Capital Closets a one star, not because of the quality of the work, but because of some issues around follow up / follow through. We have since resolved the issues which stemmed mostly from a miscommunication. If I was rating them solely on the quality of the closet it would be 5 stars hands down. But, because we did have an issue that went on for a little while, I think a 3-star rating best reflects my total experience. I should, however, add that the crew who worked in my house was delightful, always respectful and a pleasure to work with.
