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August 2024 by arundhati sauparn
Arhaus has been amazing for our house!
Katie the amazing designer at the Tysons location has been patient, creative and fun to work with! Jennifer the regional store manager has been so supportive with a large order that we recently placed! Katherine and Tim the other 2 designers who have helped us on our home project have been truly amazing! Can’t say enough good things about these wonderful folks! Thank you for genuinely caring about your clients designs! We are very happy that we picked Arhaus for our home !
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August 2024 by Elizabeth Bartheld
Susan Serafin at Arhaus Tysons Corner has been the brightest spot in furnishing the beach house. She's worked overtime and more to try to help furnish the place. She always offered up new ideas to help us. I can't speak highly enough of her work. Highly recommend working with her- she's will go the extra mile.
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August 2024 by Tri Nguyen
Absolutely horrible experience with the sale associate here. I won’t name any name but you know who you are and you should do better, especially when working at a luxury boutique.
TLDR: We returned to purchase a floor sample item, priced over $1000. Despite this, we were treated poorly and made to feel insignificant. When we arrived to pick up the table, we were ignored and passed around by the staff. This kind of service is unacceptable, especially given our previous positive experiences and the expectations we have when shopping at Arhaus.
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April 2024 by Spiral Tote
2Apr.2024 Polite employees and knowledgeable. Quick access to quit a bit of the prices for merchandise.There is a good selection of indoor and outdoor furniture to look at and test out. The showroom is nice.
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March 2024 by Terrie Lentz
We LOVE Arhaus, we stumbled into this store a few years ago and have never looked back! We have a few bigger pieces but even the small touches from here have been unique and high quality! Jennifer and Catherine are the two that we have interacted with most and have always been extremely helpful! Recently we were redoing our dining space and I have been dreaming about the Kirsten dining chairs from the first time we saw them a year or so ago! Jennifer was a dream to work with, she made the purchase and delivery set up so easy and when they arrived they were perfect!
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March 2024 by Adam Knudson
We liked shopping here and have a couple of comfortable, expensive swivel rocking chairs from this store. However, a month ago they raised their already expensive prices roughly 20% pretty much store-wide. We'd been eyeing a furniture piece for months while renovating. Now that our home remodel is done, we decided to finally buy ..until we learned of their price increases. We later found out we missed out on the previous regular price by just 4 days. They refuse to honor the previous price, or make any other accommodations to compensate for the difference. I don't anticipate shopping here anymore after the 20% price hikes.
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January 2024 by Cat Mamone
The furniture is very high end quality. The staff is professional and extremely knowledgeable and the showroom is breathtaking. They can design an entire house for you that is magazine worthy. This is heirloom furniture that would last through generations.
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December 2023 by Kate Protsenko
Beautiful design of the furniture but the quality is poor. The paint on the bed head and night stand chipped off within few years. Please note that each night stand is about $1,200.00 so you expect it to last a little longer. Warranty doesn’t cover it.
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December 2023 by Kate Christopherson
Beautiful design of the furniture but the quality is poor. The paint on the bed head and night stand chipped off within few years. Please note that each night stand is about $1,200.00 so you expect it to last a little longer. Warranty doesn’t cover it.
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November 2023 by Andy L.
Do not Buy their Products.Very nice at the show room .It ends after that. Customer service is a circle of phone calls and promises that don't get meet. I am 5 weeks after delivery with a couch I can't use. Many hours on the phone never could get it to an elevated level. I made a deal for a discount and a new couch to be made and delivered. Waited another 4 weeks and never got a call or email about the couch. Called in again: They say one was never ordered. Now I get to wait another 4-12 weeks. They did not offer anything for this mistake again. It's such a run around it's scary. I also have called the sales lady at the store. Not a call back from her or the regional manager. So Awesome..........I Bought two couches from them. The delivery company damaged the couch beyond repair.
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November 2023 by Nisha K.
We have spent quite a bit on furniture with Arhaus since Sept/Oct. It is really a shame the terrible experience we have had. I did not bother shopping around much b/c in 2015 I had a fantastic experience with my King bedframe which I got from the FAIRFAX VA store. 7 of the 8 Dining Chairs arrived damaged and defective. I was constantly calling and following up with the Princeton store who then connected me with the Concierge, Sharon. That so far has been the worst service, ironically, given the name concierge. She basically told me that the defective chairs are all like that and probably the new ones will be too. Meanwhile the chairs had lumps, crooked stitching and I should have just bought them from Home Goods. After finally being told 7 new chairs would be ordered, they disappeared and I never heard back again. Then, I started following up on my own, AGAIN; and got some info from Sharon that some items were missing but Ryder delivery would contact me when it was fixed. Well Ryder contacted me via text, and they had incorrect information. Once again I reached out to Sharon and got zero response to this date (today was re-deliveryof the "7" chairs). Today's delivery was missing 2 Chairs, and 3 of the 5 chairs they did bring were stained and defective. It was a disaster and waste of both the delivery peoples' time and ours.In the midst ofall this, my area rug arrived in the wrong size, about a month ago. Then, when I reached out to the store I was eventually told (after having to once again on my own followup) that it was no longer available in that size. The concierge Sharon sent me a note saying the same thing but no one offered me any alternatives or solutions. I basically designed and purchased a room with that rug in mind. I asked repeatedly for them to price match me on the other color of the rug and asked to speak to the regional manager many times and if he could contact me directly. Never heard a word from the regional manager other than to say no they can't price match. Then, the refund process was an added nightmare thanks to this same regional manager who never once contacted me. Thankfully Valeria from the Princeton Store is very responsive and does her best to help and respond. She is very good at customer service but is in the middle in many of these situations, either with the concierge or "regional manager".I am now waiting on a dining table which I pray will be ok. Thankfully my bedroom set which was delivered a few weeks ago had no issues and is beautiful.I am especially horrified at how awful the Concierge (Sharon) and Regional Manager (who I don't even know the name of since they refused to contact me).Likely NEVER shopping here again, and it's a shame because I love their furniture for the most part. It's the service that was lacking, especially considering the prices, as well as many service issues along the way.
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November 2023 by Jennifer Eubanks
Good showroom
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November 2023 by John S.
Do not buy from Arhaus.I ordered 2 Galena lamps. They looked great in the pictures on their website and were described as including "white linen shades". When they finally arrived a few weeks later, the lamps were not as depicted in the pictures, and they included brown linen shades. After talking to their agents on the phone, I had to send 3 pictures of each lamp to show that they were incorrect. They apologized and agreed that they were not as depicted and agreed to replace them but said not to send them back yet. They said they would get back to me in 48 hours. Over a week later, I still hadn't heard back from them, so I called them again, and they told me to return the lamps, and they would send replacements. I returned the lamps, and, a few weeks later, the replacement lamps arrived. Again, however, the lamps did not look like the pictures, and, again, they included brown, not white, linen shades. I called again to return them, and they agreed to a return, but they hadn't included return labels in the shipment. They apologized and said they would send return labels and would refund the purchase price within 30 days after receipt of the lamps. 3 weeks later, I still have not received the return labels. The boxes that the lamps came in literally stink. I can't stand the smell, and guests have agreed that the boxes actually stink. I'm tired of them being in my house, but I can't send them back, because Arhaus still has not sent the return labels. During the latest call, she apologized and said that the labels would be emailed to me. If it is done by email, though, why is it taking so long? I asked that I stay on the line until the labels were emailed, but she refused. I'm still waiting for the labels . . . .Items are not as described or pictured.Packaging smells like a barnyard.Friendly but abysmal customer service.Everything just takes so long.
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November 2023 by Dan A.
A great place to order good stuff except you will most likely never get it and probably die waiting on the phone to get a human to speak with. Never again .....Never!
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November 2023 by Randy O.
I can't say enough about Joyce Absalon the General Manager at Arhaus. The dining room table we ordered was delayed and delayed and she gave us options to ultimately make us happy with our purchase and Arhaus. She was honest about the delays, gave us great options/alternatives, and made it clear her goal was to make us happy customers. She turned what could have been a disappointing experience into a positive one. She's the BEST!
