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August 2024 by Andy Parker
I have taken multiple vehicles here several times, but I will never take my vehicles here again. I dropped my Chevy Malibu off for a clunking sound in the rear. They had it all day to diagnose and called in the afternoon. They had to order parts to replace the rear spring isolators and would have it fixed the next business day. They called when they were done and my wife picked it up. The first time I sat in it I knew it wasn't fixed. I called and explained the situation and took it back to them a few days later, and they diagnosed it again. They gave me a new estimate to replace the rear suspension knuckles and said they wouldn't charge me for another alignment, but refused to discount anything else, despite charging me to repair something that wasn't even a problem. They claimed they spoke with GM during the second visit, who said the isolators would have been suggested to try first. I refused the repairs and picked up the car. I called the local dealer and described the sound, and they knew immediately that the knuckles were the problem because it's very common, and said they have never replaced the isolators, ever. They also said that GM would never talk to them since they don't have a dealer code. I was charged to fix something that didn't need repair and now they want to charge me twice as much to fix the actual problem. Never again. Additionally, this place also only does drop offs. They have a waiting room but do not allow you to wait while service is done.
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July 2024 by Mike Wilkins
Recently my family and I were traveling west on I 64 heading back home to Tennessee when our Mazda suddenly lost power. The car entered "limp mode" and we slowly navigated to the nearest exit. A quick Google search for an auto repair center brought up Mac's Tire Pros and Auto Repair in Troy. Though they were all booked up with appointments, they graciously made time to determine what was wrong (ignition coil), secure the part and make the repair. They went the extra mile to get us back on the road and I am grateful for all of their help! If you are in their area I would go to them for your auto needs.
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May 2024 by Diana Jacob
The entire team is very knowledgeable. Always friendly and helpful. True professionals! They’ve taken care of 2 vehicles I own for 7 years. Highly recommended!!
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May 2024 by John Chisholm
After moving out of Richmond and into the country was really nervous about where to go. I usually just drive back to Richmond. Decided to give a local company a chance. Especially because I own a couple of vehicles that do a lot of custom work myself. 100% did a great job very friendly, very nice. Definitely the country lifestyle. I'm looking for people that actually care about what they do. Thank you all very much for all the work.
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March 2024 by Kevin Moccia
At the end of a road trip, my engine had some issues and my car had to be towed.
I'm glad it was brought to Mac's because they helped to fit me into their tight schedule to get me back on the road early on a Monday morning and were very responsive and up front with everything along the way. While others might have had me wait a day or two since they were already busy, Mac's helped fit into my schedule.
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March 2024 by Bruce Balistreri
I went for an annual vehicle inspection. They shuttled me back and forth from my house to the shop very quickly and conveniently.
They didn't try to over sell me or make me replace anything for my inspection sticker.
Pickup took maybe 2 minutes. Establishment is big and clean and professional.
I'm very pleased with the service. Would recommend!
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March 2024 by Beth Clark
My van lost all electrical control while going 75 in the interstate. Late Sunday- finally towed and I chose Mac’s from reviews and being one of the closest auto shops (our one bit of good luck that night). We left the van there for 5 days due to parts being ordered and knew it was in good hands throughout. The communication was EXCELLENT- thorough, explained everything well and were kind with every aspect; knowing it was a challenge for me living a couple hours away. My van now runs smoothly and I’m so grateful they were the shop that took care of us. Highly recommend all the way and if I lived closer, I’d trust them for all future car needs! Thank you Charles and Mike and Dana! You all were wonderful!
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January 2024 by Holden Jones
They took care of me, got me in that day and done earlier than expected. Diagnosed my problem correctly and didn't charge an arm and a leg. Would go back.
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October 2023 by Brenton Hoffman
Took my car there and they tried to rip me off. I work on my own stuff. They said it failed for inspection and I needed rear brakes and a light bulb to pass, for $800.00. First off that's like a $300 or $400 job. And when I went home to do it the brakes were totally fine and the bulb was on. Never take your car here. They are scammers
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September 2023 by Heather Kearney
I bought my daughter a well researched Subaru Outback from a "dealer" w/ a warranty. W/in 24 days the car blew a head gasket and wasn't usable. Warranty denied coverage, and to make an incredibly long story short, Mac's discovered the wrong engine was in the car. Throughout this entire ordeal Mac, the owner has been in constant contact w/me. He's gone above and beyond to right a wrong he didn't cause nor was he a part of. He put in countless hours of work trying to help us. Can you find an auto repair facility that's cheaper? Maybe. But you won't get the personal touch, care, knowledge and the guaranteed work (with a warranty) Mac's provides. Having dealt w/several ppl at the shop over these months, it's clear to me that Mac leads his team by example, and they're held to a high standard of morality and service for their clients. Victor, Dana, and Mac I can't thank you enough for all that you've done. They have my business for life, and my family's.Services: Auto engine diagnostic
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August 2023 by Rob Riley
Not good customer service when you tell a customer that you didn't have time to fix a tire when you have 3 people sitting writing service. I will never buy anything from you again and will let everyone i meet about how you treat a customer that has purchased tires from you
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July 2023 by Debi Sorber
My 1996 Jaguar convertible needs lots of love and attention and that’s exactly what she got and gets from Mac McManus? not only knowledgeable and professional, but extremely friendly and thoughtful too!Services: Steering & suspension replacement
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June 2023 by John Martin
We have had service at Mac's multiple times and each time they treated us like family. Recently we had them replace an alternator that has continually acted up since having it replaced by a national chain with an aftermarket part. The chain would temporarily fix it each time it acted up, but it was a continual problem for most of 2 years.Mac's didn't stock the OEM part, but mentioned that the replacement part is the same part provided to the manufacturer by Denso. Nonetheless, they gave us the no pressure option to use the dealer for the OEM part, or the equivalent from Denso. We went with Mac's because besides a good price, they have a great warranty.Mac's installed the alternator several months ago, it has been been flawless and reliable ever since.Thanks!Service: Electrical repair
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June 2023 by Chloe Bruno
I’ve been using this place for quite awhile. When my Hyundai needed a replacement transmission they took great care of it and when I had to get it done again (Hyundai’s fault, not Mac’s) they made sure I got one that worked good.They recently replaced all four tires on my Subaru and listened to me when I asked for one back to use as a spare.Service: Wheel alignment
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June 2023 by Mark Grooms
The service here is top notch! Had an electrical issue going on in my steering wheel and macs auto figured out the problem immediately. The repair was done in no time! Thank you so much and I will for now on choose macs!Service: Electrical repair
