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“The associate Justin was very helpful and friendly when the associates at the Vinton store were not. Give him a raise, I would have switched my provider over if it were not for him and his great customer service.”
“Shuqeria helped my disabled mother get a new phone. She really took her her time with her to make sure she knew how everything worked & told us to be sure to come back anytime if we had any questions or problems. Thank you Shuqeria for being so kind & patient with my mother and me! You're awesome!”
“Had a wonderful experience today with a gentleman named Noah. I went in stressed with a broken phone, and he assisted with the process. He put my claim in for me, talked me through everything, and even walked me down the sidewalk to the walk-in repair store to make sure they got everything before he was finished with me. This is some of the best, top-tier customer service I've ever experienced, especially while dealing with such a stressful time. The only negative comment I have is that he asked another gentleman a couple of questions to confirm things, and he seemed to me to have an attitude and was quite rude to his co-worker while responding. I'm not sure if he's a manager or what, but that was totally un called for and made me uncomfortable, and I did not appreciate that. Thank you for the help today, Noah! I'll be back to see you for future needs.”
“Kevin helped me upgrade my mother's very old phone today. He was so helpful and went out of his way to set up her new home screen to make it as similar as possible to her old phone after going out of his way to transfer her photos and contacts. He even thought to increase the font size to match her old phone. Thanks, Kevin!!”
“I ordered a screen protector and it came damaged and I took it to Verizon and they happily refunded my money. No questions asked. Very helpful and the young man was very nice and respectful.”
“Great atmospheric here to do business. Had to turn in equipment here and it was easy and was given a receipt which is what I wanted. A few years back, in another city where I was living at the time, I turned in equipment but later they "had no record of this transaction "!! Great way to do any business here!!”
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“Great high-speed fiber internet. Friendly customer service and technicians. Called Lumos on a Tuesday and had an appointment scheduled on Friday, the technician was able to come early and got me hooked up in a matter of minutes. Cody was also very informative about the services. Highly recommend!”