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“This is by far the best phone company and store in the Roanoke Valley. Devin, the store manager, if not he should be was very helpful. He had gone above and beyond to take care of all my T Mobile concerns. If you are looking to change services, I highly suggest T Mobile, and going to this location to feel right at home. Switched from US Cellular, and wondering why I didn't 10 years ago. Thanks again Devin.”
“Shuqeria helped my disabled mother get a new phone. She really took her her time with her to make sure she knew how everything worked & told us to be sure to come back anytime if we had any questions or problems. Thank you Shuqeria for being so kind & patient with my mother and me! You're awesome!”
“Kevin helped me upgrade my mother's very old phone today. He was so helpful and went out of his way to set up her new home screen to make it as similar as possible to her old phone after going out of his way to transfer her photos and contacts. He even thought to increase the font size to match her old phone. Thanks, Kevin!!”
“Woke up to a dead phone this morning as it was plugged in all night. We first tried a different US Cellular store near us but the customer service was not good. We then went to our old reliable store on Valley View Dr. Fantastic customer service by Angel and James. Angel went above and beyond to help us out. Thanks so much !!”
“Tenyah was the associate that helped me. She is such a wonderful person and very knowledgeable. I came in for an upgrade and was having a horrible day, she made me smile and got me my new phone. Please hire more wonderful people like her. Top tier service hands down”
“Store staff were SUPER helpful and gave me a competitive price for service so I will not be switching to GloFiber. I’ll definitely go back into the store when I need something rather than calling.”
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“Great high-speed fiber internet. Friendly customer service and technicians. Called Lumos on a Tuesday and had an appointment scheduled on Friday, the technician was able to come early and got me hooked up in a matter of minutes. Cody was also very informative about the services. Highly recommend!”