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July 2023 by Kamilleandabel McKinney-Sutherland
My car died on the interstate a few miles away, and my car was towed here at 4PM on a Friday. They we so fantastic and helpful. They got me right in and got me the information I needed to make decisions quickly. They bent over backwards to ensure I was taken care of. Such great friendly people, and as terrible as it is having car trouble, I am thankful that Brandon and the Plains Auto team were the ones who were able to assist me.
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February 2023 by Caimen Fancher
I was stuck 3 hours from home with a flat tire and a stripped lug nut .. they got the lug nut off and put my spare on for me very quickly and had me back on the road in minutes!!! Roadside repair couldn’t even help me but these guys did!
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January 2023 by Karen Payne
Great people. The professionalism of this shop is by most the BEST I have ever had. I would recommend this shop to all that want a job done right and in a timely manner and at a great price. These are the guys you want to work on your vehicle. Thank you guys for giving me a loner so I could get to my grandkids.
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August 2022 by Rispa Campbell
Very friendly. Didn't have to wait long.
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August 2022 by Andrew and Dianna White
We are in between living in Alexandria and Boyce and got stranded on 66near Marshall. Friends who live in Marshall recommended Plains Tire & Auto and said to ask for Brandon or Bill, "good honest guys". Great customer service! Let us know what was going on and got the job done in quicker time and for less money than they quoted!
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August 2022 by eric plumer
Huge thanks to your great mechanics who successfully repaired the fuel vent line on my 2015 Nissan Frontier truck! A squirrel chewed the fuel line and severely damaged it which could have been a very expensive repair to replace the whole fuel tank based on Nissan's one-piece design. But thankfully your team was able to repair the line without replacing the fuel tank. Thanks for being the trusty, friendly shop that treats its customers like family!
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July 2022 by Greg Walker
Thank you Brandon for making this right. A good mechanic is hard to find these days and just as important as the relationship you build with your doctor. I hope to be able to continue to do business with you and the team at the Plains.
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May 2022 by Daniel S.
The Plains Tire and Auto have serviced a few cars in our family in the last few weeks. They'll be our go-to place from now on for sure. They're very affordable. They got my car inspected while replacing the pads and rotors.
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May 2022 by Eia Schrider
Honest and Affordable. I was traveling alone with two teenage girls when our tire pressure started to go down quickly on the highway. Next exit was The Plains, While waiting for AAA I googled tire shops, to find The Plains Auto 177 feet away. They could have easily told me I needed to purchase 4 new tires (having a 4 wheel drive). Instead they patched it for $32 and did it within 30 minutes. I am used to garages trying to take advantage of women. The Plains is a very affluent community. That alone led me to anticipating hundreds of dollars. Thanks to these wonderful gentlemen it was $32 and 30 minutes. I highly recommend them!Service: General repairs & maintenance
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April 2022 by Annie Wyant
Quality service and work. Great team to come to for any service. I work for a dealership and will only come here to service my vehicle's. Appreciate everything you do ?
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February 2022 by Rachel Wollenberg
I had a flat tire on the major highway near this location. I was panicked and made it to the service center right as they were closing. The gentlemen that helped me out were phenomenal!! They helped me and placed a next day tire order for me (it was promptly ready at 9 am the next day). They even drove me to the local deli so I could wait for my ride to pick me up who was 40 minutes away. When they called me the next day they made sure one of the first things they asked was did I make it home safely. I cannot thank all the workers for their kindness and promptness in fixing my vehicle and worrying about my personal well-being as well. I HIGHLY recommend this service center for all of your needs. They go above and beyond!Service: Tires
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January 2022 by Jenn Bradshaw Almond
Bill and the Team at The Plains Tire & Auto SUPER friendly and kind. I booked an appointment the day before to get a state inspection. I was in and out in 20 minutes. I plan to consider them for future work on my vehicle. Especially for tires since we live in The Plains and on dirt roads. Thanks Guys and Happy New Year!
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January 2022 by Vincent Caluori
Friendly, reliable, and thorough: HIGHLY recommended!I am not sure how or where to begin, but my wife and I had just completed a 7.1 mile hike in Sky Meadows Park. We returned to the car, and one of my tires was completely flat. AAA roadside assistance was requested/initiated because we were more than sixty (60) miles from our house in Northern Virginia, physically exhausted, with a dilapidated car, and in the middle of a park with few amenities.While waiting for the AAA dispatcher, some fellow park goers offered to help, including a gentleman named Mike (who we later found out was The Plains Tire and Auto owner). We politely declined because this was during the heart of COVID (September 2020) when a vaccine hadn’t even been created. Mike returned from his exercise about forty-five (45) minutes later, and we were still stranded and without an update from AAA.Mike rolled up his sleeves, discovered the root cause (a nail), replaced my flat tire with a spare, and aided us to The Plains Tire and Auto. His dedication, professionalism, and leadership didn’t end there though. When we arrived at service center, we were greeted by Brandon, the Service Director. Brandon had already been backbriefed, and had the team start immediately on repairing the tire. Even after the fix, the team ran extensive tests to ensure our safety on the road.To say they went “above and beyond” is an understatement. I am forever indebted to Mike, Brandon, and the rest of the team at The Plains Tire and Auto!Service: Tires
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January 2022 by Arianna Dunning
These guys are great! Excellent customer service and they go above and beyond to help repair your car as quickly as possible. They've always been honest and done great work.Services: Brakes
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November 2021 by Pam Hensley
Very professional people. They always go above and beyond when servicing our vehicles.I absolutely trust those guys 100 percent. They are very lucky also to have such a great manager to keep things running smoothly
