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May 2024 by Tosha Soto
This branch goes above and beyond for their customers. Erika the teller is extremely friendly and does her job above and behind for the sake of her customers. The manager Tammy is very knowledgeable and is constantly busy not only with her branch but running approvals and other branches that need help. I have seen her working other branches such as grassfield location which I visit frequently as well to help out with staff shortage. These two ladies deserve lots of praise and even a job title change or raise. If I would work in the banking field I would choose to work with that group of ladies. Tammy and Erika thank you for all your hard work and dedication to the customers of Woodforest and the college drive location.
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March 2024 by Candice Thompson
The bank tellers always go above and beyond to help me and my mom with our banking needs. The only complaint I have is with the manager. She's extremely lazy and inattentive to her customers. I walked in to get help twice with something that required a manager assistance with she always tried to get the other two tellers to help with the issue instead of helping me. Another time the other two tellers was helping customers and the manager was sitting down as usual on her computer not greeting customers or attempting to help them out. I approached her and said hello twice Tammy did not acknowledge me when she finally did she acted like it was a issue that she had to greet me. She always leave early when the tellers need a approval.. I know from coming there two days in a row and even from shopping. Tammy is always sitting down and in her phone. She is not a good example of a manager and isn't worthy of a manager position. She's lazy and has no customer service or management skills. I am taking my business elsewhere. She doesn't deserve her employees they looked burned out from lack of help from there manager.
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February 2024 by Zoe Wright
They are awesome this my favorite branch we love them . so helpful
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July 2023 by Michael “DJ RAH” Williams
I like this bank I know everyone and it’s easy
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March 2023 by S Gee
The atm NEVER works. I try to stop by in the mornings before work to get money out. This is the 4th time in less than 2 weeks that there’s a “terminal error”.
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August 2022 by Christopher
Closed 10 minutes early Saturday August 20th 2022. Not an employee in sight, probably closed even earlier.
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January 2021 by Colby M.
This is the best Woodforest Bank in Suffolk. Do NOT bank with the downtown location, this College Drive location treats you with respect and good customer service. The ones running the downtown location are inexperienced and have the nerve to be rude on top of that inexperience and didn't open me an account, then I came to this location on College Drive and Tammy along with her coworker not only treated me well but were able to open my account with the same exact documents with no problems. Although the downtown branch (Main St) is closer to me I will be bypassing them and handling all my banking needs at this college drive location. Ask for Tammy Joyner.
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November 2017 by Summer Chu
Woodforest is literally the worst bank i have ever been to, no wonder it's in freaking walmarts. People that work here don't even know what they are doing, let alone being banking professionals. My husband has an account there, i can't even begin to tell you what king of BS they have been feeding us just because they are lazy and they don't want to do anything. One time we tried to take out a large sum of money for emergency, and they told us straight up we can't take out more than 5 grand per day. LIKE WHAT? I can't take out my own money when i needed to???? Then we tried to close the account, and they won't let us! We had to go to their regional headquarter in Greenbrier, and still we can't close the account. This is starting to feel like a real fraud. I am an attorney, even though i'm not specialized in banking law, i'm sure they are doing something illegal here and i'm gonna find out.