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January 2023 by Janice J.
Ashley in the photo area was so helpful in getting an old photo of my mom reproduced for me. This Walgreens customer service is beyond the call of customer assistance. Thank you so much Ashley for your help. She even showed me how to use my cellphone as a scanner.
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January 2023 by Mike Ebey
It's a walgreens.
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November 2022 by Patricia C.
Terrible customer service. Pharmacy does not answer their phone. Tried to speak with store manager who did not give his name and would not let me finish my sentence before transferring me to pharmacy, again without success!
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November 2022 by Jan Horton
Recent experience drive thru broken registers inside broken, line for pharmacy 12 people deep, now I’m trying to get a refill on a new prescription ( no number) put in hold for 45 minutes and then hung up on. Called back I am 4 in line ( same as before) . I know people are in short supply but customer service is horrible!
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October 2022 by Lia M.
HORRIBLE SERVICE!!! I've tried giving this pharmacy a chance at increasing their level of service but it just gets worst by the day. My last straw was when I came in to pick up my mom's prescription, I was told there was an error with the directions from the physician and that they had no way of contacting the physician. The physician's phone number, fax AND email are on the form. I called the physician while standing there and immediately got a hold of him. These people are lazy and rude. The drive thru is often close and the phone is almost impossible to reach anyone there. I'm moving everything over to Kroger or another local pharmacy. They should consider shutting down this location!
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October 2022 by Jennifer Huband
Can't speak with a pharmacist. Automated system makes you jump through hoops and then hangs up on you. ... Thanks for the great customer service ... ...
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August 2022 by Kevin S
Yeah, I'm so picky about good service I shop around for good pharmacies. The staff here are awesome and accomodating and have worked to help me get the right copay for medicine that would otherwise be $700(!); and just today were out of stock of much needed medicine for a painful ear infection and went out of their way to call me 15 minutes after having found it at a close by pharmacy for me to get. Here and away from home working, just seem to have good people.
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July 2022 by Amelia D.
HORRIBLE! After YEARS of terrible service here, tonight was the final straw. After waiting for 10 minutes in line inside, I got in the drive thru. The pharmacist walked around the pharmacy for FIFTEEN MINUTES looking for my prescription which they, spoiler alert, LOST despite it being filled TODAY! She informed me to get BACK IN LINE and it would be ready by the time I got back. I understand that pharmacies are in rough shape post-pandemic but this is truly abhorrent. Last time I use a chain drugstore, I'm either going to switch all of my prescriptions to an online pharmacy or go with an independent pharmacy. Didn't even offer me a credit or anything. I love it when a trip to the pharmacy takes over an hour
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July 2022 by Google user
Yeah, I'm so picky about good service I shop around for good pharmacies. The staff here are awesome and accomodating and have worked to help me get the right copay for medicine that would otherwise be $700(!); and just today were out of stock of much needed medicine for a painful ear infection and went out of their way to call me 15 minutes after having found it at a close by pharmacy for me to get. Here and away from home working, just seem to have good people.
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May 2022 by Pete L.
Tonight after a frustrating encounter with the clerk who insisted repeatedly with indifference that I was placing my card wrong I asked to see the manager. The young lady who came up to help discovered the card reader wasn't working. Instead of an attitude she recommended we try the tap function. It worked and I thanked her. Customer service at its best!
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May 2022 by Diane Evans
There are certain things I need that I can't find elsewhere, but I can always find it at Walgreens.
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February 2021 by Darcey L.
Horrible service waited in drive thru for 20 minutes before anyone came to the window left horrible customer service if we had more options in our area I would leave Walgreens
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September 2020 by Robert S.
I looked online to replenish a Walgreen brand allergy product. The item was buy one, get one half price. They were out of stock online but the website allowed me to check store stock and the Bridge Road store had then in stock. The next morning Tuesday Sept 15, I stopped at the store but there was no indication of the buy one, get one half price. I ended up talking to the manager. We looked in the app and it appeared to me that under the store listing it still showed buy one, get one half off. The manager said they do not honor the online price. Even when I showed the manager I was on the store site and it showed the buy one, get one, he said it was not in the store sale items and he would not honor the price. This was less than the response I expected. He did say I could order it online for store pickup, but the online section would not allow me to order because it was out of stock online. By the way, I found allergy medication with the exact same ingredients online at Walmart and Amazon both places had better values than the normal retail price of the Walgreen brand.
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April 2020 by Courtney Shaw
They have terrible customer service. I had a prescription for antibiotics sent in around 10am and I called multiple times to find out the status. No one could help me and then the pharmacy closed and I never got an answer. It is always a constant problem there. They lose insurance information and it is a constant problem. I am beyond tired of walgreens in general.
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June 2019 by Hannah B.
I sat at the window waiting to be helped for over 15 minutes. You can tell workers do not care about their job.
