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August 2024 by Ronald Tardanico
I ordered a new IPAD , it was Never delivered (Proof from FedEx) after a month of no contact With Verizon I went into the store where I originally purchased it for a refund of the $590 I paid and Rene who can’t make Eye contact with customers called me a liar and kicked me out of the store
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July 2024 by Vicki Keeton
Love coming to Harbour view verizon store you see the smiling faces of all of these helpful people they always brighten up my day.
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July 2024 by Brendon Baker
Thank you, Debbie!! She provided excellent service in a very timely manner. The store was packed with a long wait, but the team did a great job checking in new arrivals and providing an estimated wait time.
She also solved a SIM issue in about 10 minutes that another store couldn't in over an hour.
If I need anything I will be back to this store. And I'll make an online appointment. ?
If you need something it's worth the wait!
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July 2024 by Stephanie Waldon
Regan was great at helping keep the new process for myself simple. I watched her multitask, while my new device updated and then the transfer. Regan was professional and gave help to multiple other employees and customers . The vibe of this location was wonderful comparing to other Verizon’s I have visited. Marcus was also a pleasure to work with he helped me with moving my two lines from another account. They were all efficient and polite to all guests and didn’t make you feel like they were pushing products. They presented all options for informed decision. A wonderful experience to say the least.
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June 2024 by The only White YRG fan
Deonte has hall of fame customer service!
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May 2024 by EZWynn
I've always gotten what I needed, but I've never not had to wait.
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February 2024 by Denise Randall
Don’t ever come here they aren’t helpful at all I’ve been trying to get help for 3 months and I even left Verizon because of this store if I can give 0 stars I would
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February 2024 by Frances Martin
If I could give zero stars I would. DO NOT BY ANY MEANS GO TO THIS ESTABLISHMENT! I was on the phone with Verizon for hour plus.. my mom has dementia...locked herself out of her phone... I was told by Verizon support to go in to a place to help...I went in pleaded for help..with NO COMPASSION from Jason Middleton or Shelby with tears in my eyes..being told to just buy another phone...they did reset it ..and told me there was nothing else they could do...unless I just wanted to buy another phone...I stayed ..and tried to figure it out myself ...as they treated me like dirt and never asked again if I needed help..I have been with Verizon for many years and have never experienced such disrespect. As i stayed there trying to figure it out myself with looks of please ...leave..I may have solved it....with NO HELP FROM ANYONE AT THIS ESTABLISHMENT. TRUST ME... not a place you want to go..
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January 2024 by EA
What kind of dumb staff this store has. Rudeness at its peak
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January 2024 by william kelly
The staff at this store is extremely responsive and knowledgeable.
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December 2023 by Melissa Harrison
If I could give a zero star rating I would!!!Went there after customer service told me to. Waited for like 45mins before someone helped. Then the store "manager" helped..... How this woman is a manager is BEYOND me! Straight from the begining she was rude and snappy. I could hardly believe it. It only got worse! Regan. Even her co-workers looked at her like "wow".Spare yourself the headache and stear clear of that location!! No customer should be treated with such rudeness and disregard!
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December 2023 by Timothy Newell
Refused service, Everybody wants a job and nobody wants to work.
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November 2023 by Iliana Rodriguez
I had an amazing experience at this location! I was helped by Kayla in purchasing my Iphone 14. She kept me updated every step of the way and made sure I was set up and ready to go before leaving the store. She installed the screen protectors that were purchased and helped me prep my phone to drop off. She even set it up to where I'd be dropping off my trade at a store near me instead of coming back to this store to save me some time! Overall I had an excellent experience at this Verizon as well as my salesperson, Kayla! Thank you guys!
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November 2023 by Lindsay Spires
We went to the Verizon store Wednesday evening and the service we received was exceptional. Both Kayla and Regan worked with us to ensure we had a great plan, new phones and accessories. They even stayed later than required to ensure the phone set up was complete and my daughter would be able to get her preferred phone case sent from another store. If you’re looking for exceptional customer service, I would highly recommend the Harborview Verizon store.
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November 2023 by Nadia Zia
TERRIBLE, TERRIBLE CUSTOMER SERVICE, DONT BOTHER GOING TO THIS LOCATION! GO TO THE VERIZON STORE INSIDE BEST BUY INSTEAD. The salesperson Shelby my parents dealt with was rude, unprofessional, inappropriate, AND DISCRIMINATORY. This woman had the audacity to tell my parents that they were “incapable of understanding” the new plan and to “trust her” that it was the best deal. Just because they have foreign accents Shelby thought she would be able to swindle them. Instead of upgrading their phone, the woman was trying to scam my parents into buying an additional phone line, protection plan, etc. Once she understood that my parents weren’t going to give in to her demands, she didn’t even want to work with them anymore. Frankly, the entire ordeal was disgusting and shameful. Go to the Verizon store inside Best Buy instead; friendly customer service, and they actually train their sales people on how to treat customers with respect.
