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June 2024 by Anita Reid
Correction: a technician attempted to assist, but her efforts were unsuccessful.
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May 2024 by Jeff Lurie
I very rarely will post a negative review, but I left Verizon Wireless two years ago due to poor customer service. An employee convinced me to come back and try again. It's unbelievable to me the lack of care this company has for their customer accounts. They all blame each other for problems and claim that billing issues are "out of their hands". Why do you have a store that people can walk into if you can't do anything but sell them devices there? Even the "manager" tells you to call customer service to address account issues. Highly NOT recommended.
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April 2024 by Kevin Cole
Perfect quality and customer care!
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January 2024 by Florese Spivey
Store had an order plus they weren't able to assist me
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January 2024 by Alice Adams
Was in day after Christmas for an appointment. Store was so busy and the associate who helped us, Killiney, was outstanding! She helped about 4 customers at the same time, remaining patient and kind. Store was short staffed and she handled it with grace and professionalism.
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November 2023 by glenn cooke
Since when has a cell phone store become a place you have to have an appointment to even talk to someone? 3 employees in the store, not one even welcomed or said someone will be with you.
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November 2023 by Melissa Butler
Still can't get passed the dang menu to talk about my Internet box !!!???Whatever ....M.Butler
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September 2023 by Kimberly Wilson
Staff was great and helped with issues that another location refused to help with. It took over 90 minutes to fix my issue but they stuck with it until it was done! Thanks a lot!
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August 2023 by Keanu Barrett (Higher Purpose Learning)
I cannot express enough the incredible customer service I received from Ken at Verizon. As the owner of Higher Purpose Learning LLC, an award-winning tutoring and career skills company in Virginia, I was extremely frustrated with an error made by Verizon Business support regarding my business line. Ken convinced me to switch to Verizon as a business customer, and it was the best decision I've ever made.When I arrived at the store, Ken immediately noticed that I was upset and took action to resolve the issue and reset my phone within minutes. His quick response not only saved me time, but also ensured that my clients could reach me without any disruption. It is evident that Ken values education, and I will continue to highly recommend him for his exceptional care, compassion, and expertise.
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August 2023 by Jessamyn Rising
I went there on a weekday in the middle of the day. I waited for over an hour for help, with a number of other people in the lobby also waiting that long, only to be told that none of the sales clerks could help me find what I was looking for and that I should try looking online. In the end, I received at least as much information from the other customers waiting in line as from the sales clerks, who seem more interested in upselling than helping me find what I was looking for. It leads one to wonder whether this isn't in fact the business model.
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July 2023 by Keaun Barrett (Higher Purpose Learning)
I cannot express enough the incredible customer service I received from Ken at Verizon. As the owner of Higher Purpose Learning LLC, an award-winning tutoring and career skills company in Virginia, I was extremely frustrated with an error made by Verizon Business support regarding my business line. Ken convinced me to switch to Verizon as a business customer, and it was the best decision I've ever made.When I arrived at the store, Ken immediately noticed that I was upset and took action to resolve the issue and reset my phone within minutes. His quick response not only saved me time, but also ensured that my clients could reach me without any disruption. It is evident that Ken values education, and I will continue to highly recommend him for his exceptional care, compassion, and expertise.
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July 2023 by David DeWitt
Never enough people. Always busy.
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July 2023 by Andre' Shipp
Absolutely superb service.
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July 2023 by Linda Baylis
Took care of the problem and sent us on the way
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July 2023 by Cindy R
Closed at 5 pm? What about those of us who don’t get off work until AFTER 5 pm? If it’sa staffing issue, open later.
