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September 2023 by Nancy Meakin
After having my glass shower door installed by Suffolk glass they will not answer the phone so I have to go to the store in person. The door has moved in the hinge and does not swing. I have requested that they do an adjustment and have been told that they have a three month backup and will not even let me schedule an appointment, I live 10 minutes from the shop and no one is willing to come by and do the adjustment . I would advise finding another installer. I am so very disappointing as I have used this company for years.
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August 2023 by Paul Gauf
STAY AWAY from this business. They are neither trustworthy or customer friendly. Would you ever take your car to a mechanic that was either, let alone both of these? I was lied to multiple times, never contacted as promised several times, they NEVER answered the phone (resulting in have to drive there to get any information), and after a week I show up and I was told that they were working on my window at that moment. I stated that I would wait after never receiving any communication. Their response - they went back and brought my window frame to me, empty, and just handed it to me. Add to that, they couldn’t even be bothered to return all of my parts resulting in another trip back and having to ask for it. I do my best to support local businesses, but this place needs to go.
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July 2023 by Owin
Very helpful and friendly. The work was prompt and affordable. I will call them again for glass work
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November 2022 by Gene S Tyler
Good job and timely in getting work done on time. They are a 10+
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August 2022 by Andy P.
Very responsive to my custom glass needs and they had the product ready for pick-up the next day. Would highly recommend calling & speaking to the office clerk.
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February 2022 by Jonathan Queen
Fast turn around on getting glass cut
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September 2021 by Lingeshwari Chelliah
When Lowe’s said “Sorry. We can’t take a new order for bottom sash alone. You got to buy a new window and get it installed. We can’t help in fixing the broken glass”, these guys gave us a solution for our broken window glass and fixed it in just three hours. And their prices are reasonable.
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July 2021 by Dan Marino
Couldn’t even get a call back about whether they could complete a job for my warehouse. Don’t waste your time!
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May 2021 by howard erickson
Dropped off a window rubber to inquire if they would be able to make new glass insert from it or if I’d need to bring whole vehicle(shuttle bus) up to them to get job done. Had part 3 days with no response, was told they where busy........ Picked up my item and will not do business with them. If you don’t want to do the work just say so don’t leave someone hanging, have a bus unusable till windows fixed and they cost me 3 days of waiting because or incompetence.
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March 2021 by Roland Rivera
Had used this company before to repair my patio glass door and called to make an appointment to have them come out and repair glass door again due to a golf ball striking the glass. Confirmed appointment but they never showed up. Called them to inquire about the no show, the answer was they were backed up, but never called to let us know. She then stated they would let me know again with the same results (No Show) .....VERY POOR CUSTOMER SERVICE!! Will never use them again. Had to drive to the store to get the answer, that they no longer carry that type of glass with inserts in the glass.Service: Glass installation
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September 2020 by Vonda Winkler
Nice staff, great work at a fair price.
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August 2020 by Micah Thomas
I received a quote for service in April from two very professional men.It has been three months. I have called every week and been answered only twice with the message that "someone" would call me back to schedule. No one has ever returned my voice messages or called me back to schedule.I have even been to the business in person only to be told that I would receive a call in a week from "someone".It's a shame because I heard many good things about this businesses work. If someone had contacted me even once over the last three months, I wouldn't be writing this.
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March 2020 by Brian Cauley
Tried for two weeks to get an appointment to have a window replaced. They kept saying we will call you but never received a call. Call Glass Master they will call you back and do the work within a week.
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November 2019 by Sherri Sykes
Love them
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October 2019 by Herbert K.
i waited a week for a phone call to get a window replaced and never got a call. i finally called them today, and explained that if they could not do the work i understood. i was put on hold and the young lady came back to the phone and told me that they didnt service my area. i could have been told that a week ago andi could have found another company to take care of my needs. customer service is the key to success of a company. they need to practice.
