-
November 2023 by Lisa Carraway
I stopped by the service department to find out a good time to bring my 2018 Jeep Grand Cherokee in for an oil change. I mentioned that I was in the market for new tires. I still had the original tires on the car and I wanted to stay with that brand. A few other tire stores said that they could not get that brand in due to shipping issues and inventory, however, Starr said they could and at the moment they were having a buy 3 tires get one free. I jumped at the opportunity. The tires were found and shipped the same day. I was more than happy with my tire purchase and feel secure in knowing that they are keeping my car maintained the way it should be.
-
November 2023 by Jerry Perry
All the sales and service staff at Starr Motors are extremely friendly and courteous. The type of customer service you rarely find anymore...all my experiences here have been fantastic!
-
October 2023 by Kyle Hilliard
I would give the experience 10 stars if possible. The entire team I worked with (Glenn, Brooke, Mary Beth) all went above and beyond to make the experience quite enjoyable. I was out of state and even had a better experience than I've ever had being in person buying a vehicle. The level of service was far beyond anything in the marketplace these days!I will always start with them in the future when I am in search of a new vehicle.
-
October 2023 by Beth
Starr Motors gave us a great rate on a rental for our wedding and honeymoon, and it was perfect! Beautiful green 2021 Charger GT was ours for over a week. Helped us make some great memories! Thanks so much to the great folks at Starr!
-
October 2023 by Erin Winslow
Starr Motors did a phenomenal job diagnosing a difficult issue with my Jeep and fixing it quickly. They kept me updated with the progress as it went and constantly communicated with me. I always have great service with Starr. This most recent was no exception. She runs like a dream!
-
October 2023 by Andrew Barker
I always receive the best service at Starr Motors. Taylor is great to work with! She's quick to provide updates on maintenance status and part arrival dates. I would highly recommend
-
October 2023 by Jeff Colley
I was getting a check engine light that required a calibration of my brake pedal. Starr motors was able to calibrate successfully, and it was also covered under my warranty. Good service!
-
September 2023 by mary davies
Great experience at Starr Motors.Glen, CJ, and all the employees I worked with were patient, and knowledgeable, and went out of their way to make my experience easy and enjoyable. Highly recommend stopping by if you are thinking about buying a vehicle.
-
August 2023 by Evelyn Godwin
I was very pleased with my whole experience. Taylor took me through from start to finish. Her updates and constant communication was very professional.
-
August 2023 by Woody Woods
Thanks to Starr motors and Glenn, they got me in the ride I wanted and worked with me on financing so I could get the ride I wanted. Their service department did a great job on installing my trailer break. I look forward to working with them on servicing my new Ram
-
July 2023 by Justin DeVoe
Amazing team of people working here! Really enjoyed my experience buying a truck from them. Highly recommended!
-
June 2023 by Pattie Cartwright
I sent Starr an inquiry on their website. I was contacted by Brooke via email and text clarifying the car I was looking for. I scheduled a time and the sales rep met me at the car with the keys. Chris was knowledgeable about the 2 vehicles. He provided me with the print outs of the specs and out the door pricing. One of the owners even greeted me. Very friendly and professional visit. I recommend.
-
June 2023 by dave ursua
Took my 2014 grand Cherokee ecodiesel for an oil leak in late November 2022. We were told it was the oil cooler was told it will be done within around 10 days so we decided to rent a vehicle. 10 days came up still not done parts are not there yet. I had to leave the area for work so I had my wife check up on it. I came back after 2 weeks still no parts. Early January comes through I have to leave again for work out of the state so I had my wife check up on it again. Late January comes through parts came in and we were told that the oil cooler is done however there is another hose that needs to get replaced since they found it leaking during an leak check. We gave them the thumbs up to change it. One week later we were told that yet again it has another hose to get replaced because it was leaking. At this point my mind set is how come they didn’t find this before when they were checking for leaks? Regardless it needed to be done so we told them ok changed it. Another week goes by and they recommend to change the radiator because it was clogged. Now at this point I’ve been talking to the manager and asking how come this was not said before because it seems that every time we check for an update there is always something. By the way they also flush the cooling system after changing the cooler, so if they did everything according to the manual they should have found that the radiator petcock is clogged from the begging I asked the manager about this and he said yes that is a good point and then I asked what did the mechanic do I was told they just took the hose off to drain. Now mind you as a mechanic myself maintenance manual should be followed not skipping steps or ignoring what’s in black and white. Over all we are very displeased with the service department. Although I will give them a thumbs up with giving our rental for free after the first week. Besides that the technicians seems to be winging the maintenance
-
June 2023 by Sidney Falcon
Staff was great as usual and the service was done fast but maybe a little too fast. The issue with the jeep was only 60% fixed (clogged wiper tubes) so I’ll have to come back pretty soon, but I wouldn’t go anywhere else!
-
March 2023 by Jerry Hasty
Great place to deal with! Things went smoothly and quickly. Danny and Brad were both great to work with.
