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June 2024 by Meg Han
It's ok, the Chesapeake square and harbor view location in Suffolk are better
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May 2024 by Arinelle Enterprise
The cashiers need to know when you serving customers….tend to the business…they are always on the phone on their handless handset talking ill amongst shoppers. What happened to only having personal phone calls after work…now it’s on the clock in front of the customers. It’s sad.
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April 2024 by Paying Customer
I called a store to check if they had a type of perfume called "Coach". The person who answered the phone, Kennedy, put me on hold to check, but when she came back, she said they didn't have it, but they had something similar. However, she wouldn't tell me what it was. I felt like she was being lazy and unhelpful. I just wanted to avoid driving a long distance to another store. Kennedy's customer service wasn't very good.
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March 2024 by Loren Gonzales
3/8/24
I usually do not write reviews BUT.....I fell DISGUSTED by the way this store is ran. (This is not my usual store but when I am on that side of town this is the one I go to and each time I have had about the same experiences with the extremely long wait times) First off, when I walked in there was only 1 girl working the registers and the line was going down the aisle you could tell she was very frustrated. It came time to check out and again the line was down the aisle people were agitated and asking for a manager, the girl at the counter called for assistance 3 times and NO ONE came to help and what made it even worse was that EVERYONE in the store could clearly hear workers in the back room laughing and playing around and NOT ONE of them came to help this poor girl. After about a while the manager (Nick) FINALLY showed up BUT did absolutely NOTHING to help, he just walked up and down the aisle acting like he was hard at work. This store should be ASHAMED of themselves for 1. Having a manager who obviously does NOT care about his workers, or he would have helped this girl himself, and continue to pay him for doing absolutely NOTHING to help his customers or employees And, 2. Allowing this to continue and doing NOTHING to change it. (Reading other reviews this is not the first time this has happened)
In Conclusion, I wish I could rate the employees because I would definitely give this girl a 5 star rating Her name is SHANA.
But, this 1 star is for the employees who would rather play then work, and to the store management who allows this to behavior to happen and does nothing.
P.S. Everyone that was standing in line felt so sorry for this girl they were offering her food and water.
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March 2024 by Queen Kalexis
The little red head girl tried to tell me I can’t get a debit card return back in cash as if I’m stupid or something. They need to educate their workers !
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February 2024 by Dawn Scippa
House of big selection and a lot of nice things... The priests aren't that bad either
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January 2024 by Moriah
Check out was SLOW, store was somewhat empty/bare if you're looking for ANYTHING other than woman or men's clothing.
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January 2024 by Ms Watson
Has everything
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January 2024 by Patricia Chase
Awesome Merch selection ?
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January 2024 by Mary S.
I went into the store to return to return $21 of items (2 small wall shelves and a pack of craft paint brushes). I missed their 30 day return policy by 1 day. I explained that my husband had fallen and was hospitalized and asked if they could override to return so I didn't have to get a merchandise credit. I was told no by the manager Carolyn when I know that is just not true. The cash wrap where I was doing my return ran out of gift cards so the cashier had the nerve to ask me if I could go to another register to get her a gift card so she could process the return. Absolutely not! I have had issues with Ray being rude as well. I will take my money elsewhere. Oh, and let me tell you about the night I saw a rat running around in the area between the 2 sets of doors. Obviously this place is dirty if rats are inside! Management is rude and has no compassion for others hard times!
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December 2023 by Kelly Harris
Messy place and lines are awful, not enough employees, BUT the employees were friendly.
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November 2023 by Steve Waddell
Ross is generally a mess. Clothes thrown on the floor, no price tags, and long lines. This location, however, is doing it right. I don't feel like I'm in a thrift store. The employees are nice, and it's overall a very clean location. The mens section is consistent to size, meaning I'm not searching to find the right size through all the racks. The shoe section is incredible! I'm guessing not a whole lot of guys shop here, which is great for me. Of course, with Ross being more than just a clothing store, they sell much more. I was very excited when fall came around to check out what they have, they did not disappoint. When you go into a store like this, you expect to be waiting in a 20-minute line, not the case. It seems they are a big team and willing to help each other out. The ONLY super small thing I would change is the setup. The bathroom decor section is by the men's clothes off to a whole other section. Very very impressed with the cleanliness, can't get over that.
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November 2023 by Mamie Bailey
I found some good buys here.
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November 2023 by Iris Oquendo
Good clothes for a great price.
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October 2023 by Lynn D
I enjoy your store, variety of merchandise and good prices alot....however we waited a very long time in line this afternoon because there was only one cashier. Other employees were walking around but noone came to help with checkout for quite a while. Then with literally over a dozen customers standing in line, she spent time straightening up the shopping carts before going to a register.Huge thanks to the lone cashier that delt with the line for so long with no help!! (Sorry I don't know your name but it was 10/10/23 at 4/4:30pm.)