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February 2024 by Rose D.
I have been with Rite Aid for 8 years and today was the icing on the cake. The worst customer service. If you don't want to be bothered by people then find another line of work. I am ready to go somewhere else. Sad part is I have hung in througj all the changes they have been trying to do to improve but have to have people who actually like waiting on people or can fake it better.
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November 2023 by caitlin k
I've been trying to call the pharmacy for over a week regarding a transfer of my dogs cancer medication and they don't even answer the phone. It rings and rings and goes to a full voice-mail or reroutes me back to the main menu. How does this place even run??
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November 2023 by Anabel Moreno-Mendez
Extremely long wait times at the pharmacy and they refused to charge my insurance. Paid full price for my prescription when it should have been $0.
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October 2023 by Patrina Faulk
The Rite Aid 515 N Main St is the worse pharmacy I have ever dealt with. They send you a text say prescriptions ready you get there and still not ready. You go in store they have 6 people back there and only 1 person on the register. They just so MESSY and SLOW! Every time Lambert or whatever his name is fills my meds he charge a price and I don’t pay for my meds so I don’t know what insurance information he be running. Like today 10/10/2023 I have been calling there since 12:30pm and it’s 2:36pm and nobody has answered the phone yet!!! If I could get them SHUT DOWN I would!!!!
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October 2023 by Renee Givens
Terrible customer service. Gentleman said he was going to help a lady with processing her prescription and left out on break without getting someone else to assist her on not paying her $10 fee covered she hasn't paid in 20 years. Then the other new employee was very rude to her. And the customer finally says it's been two days without my antibiotics I'll just pay. Then the new employee says " Oh now you want to pay"? I was in disbelief of the disrespect. 10 cars in drive thru ten people upset in lobby. I work in corporate it's unacceptable. Pharmacy technician work slow the phone hasn't rung in months. Please management help then. Transferring pharmacies right away.
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September 2023 by Blesswithbeauti M.
The Pharamcy is trash!!!!! Never have your medicine when you get to the counter have to wait an additional 30mins. Unorganized slow service
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April 2023 by Alyson Super
Type 1 diabetic for 23 years here. I came into this store because it was the latest pharmacy open. My insulin pump was malfunctioning and I needed insulin syringes for manual injections. I asked the pharmacy for them, they said they could not sell them unless I had an insulin prescription. I showed the pharmacy worker my insulin pump and the blood glucose test strips I was also buying from them. They saw this and said “they were probably out” without even looking.Look, I get that it is “at their discretion” but, this is life or death for people like me.This has happened once before at this store (thankfully not an emergency) and also at another store (emergency). Both managers told me that “having an insulin prescription there is not a policy” after the fact.
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March 2023 by Michael Corbett
Waited in 1 hour in line at the pharmacy only to have to wait another 20 while they actually filled the prescription. Will never go back ever again after the way I was treated you lost a 20 year customer today. There were only 4 people in line
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March 2023 by Richard Haines
After being a Customer at this pharmacy for awhile, I never thought this pharmacy could be so disorganized, unprofessional, and down right awful.I am definitely changing pharmacies and will not be returning to this Rite-Aid pharmacy on North Main St.
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February 2023 by Eddie Walton
This store never answer the phone you have to drive all the way to the store only to find out the they don't have your Prescriptions ready than they want you to drive back around and get back in line and wait another hour to get your Prescriptions I'm definitely going to change my My pharmacy . My time is important too. I have used Rite aid Pharmacy for years but this is just unacceptable.
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February 2023 by Karla Edmunds
Closing pharmacy staff spoke to me like a dog. I was in er all day with a sick infant and came 2 minutes passed 9 pm. They were so rude I can’t imagine this pharmacy being open much longer under the current management. It’s so god awful . I’ll be contacting corporate. I will also be switching pharmacies. All the reviews are so right about how awful this store is! Even being understaffed, there’s a way you should talk to and treat people , especially the customers! This rite aid treats their patrons like dogs! Never ever again !
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January 2023 by Talisa Douglas
After spending half of the day at the hospital with a sick child. Went to THREE different pharmacy trying to get medicine filled. I went to Rite Aid on Main Street. Never again. I got there at 8:20 pm. I told them I needed it back tonight. I went through the drive through at 8:40. The young man told me it wasn't ready in come back in 10 minutes. I did that. Get back in line, drive thru of course and just for them to tell me they are closed and they didn't even work on the prescription.They wasted my time and most important LIE to me. The other man acted so nonchalant about how upset I was and I needed the medicine.Never go to Rite Aid on Main Street.Horrible service and lies. At the end who suffer my child and by the way they wouldn't give me back my prescriptions to try and go somewhere else . 0 stars is what needed.Sign unhappy and not a future customer!!!
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January 2023 by ashley robinson
I have been using this pharmacy for over 10 years, but the past couple years it has really gone down hill. Nobody ever answers the phone for questions about prescriptions and the mailbox for messages is always full. It is a good drive for me to just “ride up” there and I don’t have time to make that trip for a question. The only plus to this pharmacy is Luke who has helped me a lot since decline of this pharmacy. When the pharmacy was ran by Vick everything was smooth, but now I think I’ll be looking for another pharmacy because this is ridiculous.
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January 2023 by Jeremiah Keene
I can't imagine giving them a star at all but have to in order to post. Every time I come here the script is never ready when ordered days prior. I waited today for 30 min. for them to open (930). Then I was told they would need 15 MIN. because it wasn't ready and was told I had to circle to back of the line which was 5 cars deep due to their lack of preparation. I will never go here again. Thank you Rite Aid for making me a lifetime Walgreens customer.
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January 2023 by justin smith
This place is a dump. Only benefit is no one wants to use it so in these shortages I have found stuff there that’s not at the better pharmacies but that’s cuz no one wants to go here if they can help it. The pharmacy itself is terrible, slow beyond comprehension and staff looks high and just mumble, every time I go there I have to ask them to repeat