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July 2024 by David Heron
Friendly staff, nice facility. The problem lies in the fact they can't get close on a wait time estimate. For example" wait time is about 30 minutes". An hour later and you approach the counter and they ask "so have you've been waiting?"
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June 2024 by olif richardson
Never enough associate to help the customers. Every time I visit this location to pick up prescriptions, the drive Ttru is always back up with 6 to 8 Car. Go inside, one person at the register and 6 to 8 people in line. This is ridiculous.
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June 2024 by Sarah Schick
My husband and I have had a terrible experience trying to get our prescriptions filled at this Rite Aid. For this latest round, I ordered my prescription refill over a week ago using the automated phone system. We attempted to pick up my prescription on Tuesday late afternoon and were told it had been ordered and would be ready the following afternoon. We proceeded to return every afternoon since, to be met with the same answer. Depending on which pharmacist we spoke to, we also were met with rudeness and a response of "I don't know what to tell you." When asked for confirmation of when the medication was ordered or any sort of tracking information, no one could give us a direct answer. We will be switching pharmacies and making sure to share our terrible experience with anyone who asks.
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June 2024 by E. M. Torres Gonzalez
Slow service in the drive thru
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June 2024 by Rashida J
I LOVE SHOPPING AT RITE AID FOR MY MATTE LIPSTICK ?
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May 2024 by Bobby Smith
Very slow,and not POLITE nor very helpful.
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May 2024 by Samantha Bray
I have to say I don’t entirely blame the employees for the pharmacy being not so great but you are always gonna have a wait coming in here to get a refill. Even when I came here a few weeks ago for a pick up and I was the only one at the counter, nobody was there. I had multiple people see me from the back area and pay me no mind. I must have waited for 15 minutes before some came up to ask if I had been helped. I only keep coming here because it’s very convenient from my house but they have try and do better with customer service.
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May 2024 by Olletta Carlos-Whitfield
Im being generous with this review because the front of store is well kept and stocked. However THE PHARMACY IS HORRIBLE. I called to get a transfer on my refill at 9 am.(It was orig. filled at hospital pharmacy) Called to see of it was ready around 330, NO ANSWER. Went in to pick up script and after waiting in a long line about 9 people ahead of me, guess what it wasn't ready, hadn't even been worked on. They said it would be a 20 min wait as it was there but pharmacist was working on it. Turns out the transfer had just been requested because the transferring hospital pharmacy called to let me know and counsel me on the script because they couldn't even reach the pharmacist.Took almost an hour after I was told 20 mins. After 14 years its gone downhill so bad and I will be changing pharmacies!!
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April 2024 by Charles Beatty
One star is generous! First time using this pharmacy, and I should’ve know by the reviews to steer clear, however, hands-down worst pharmacy I’ve ever utilized. Muhammad, however you spell it is ruining it for the few workers that kinda care. Switching pharmacies immediately! 3-15-2024@6:00pm
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March 2024 by Victoria Car
Visited the pharmacy on 03/02/2024. The wait time was short and the staff were very friendly. Wait time plus checkout time was less than 7 minutes.
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February 2024 by Rose D.
I have been with Rite Aid for 8 years and today was the icing on the cake. The worst customer service. If you don't want to be bothered by people then find another line of work. I am ready to go somewhere else. Sad part is I have hung in througj all the changes they have been trying to do to improve but have to have people who actually like waiting on people or can fake it better.
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November 2023 by caitlin k
I've been trying to call the pharmacy for over a week regarding a transfer of my dogs cancer medication and they don't even answer the phone. It rings and rings and goes to a full voice-mail or reroutes me back to the main menu. How does this place even run??
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November 2023 by Anabel Moreno-Mendez
Extremely long wait times at the pharmacy and they refused to charge my insurance. Paid full price for my prescription when it should have been $0.
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October 2023 by Patrina Faulk
The Rite Aid 515 N Main St is the worse pharmacy I have ever dealt with. They send you a text say prescriptions ready you get there and still not ready. You go in store they have 6 people back there and only 1 person on the register. They just so MESSY and SLOW! Every time Lambert or whatever his name is fills my meds he charge a price and I don’t pay for my meds so I don’t know what insurance information he be running. Like today 10/10/2023 I have been calling there since 12:30pm and it’s 2:36pm and nobody has answered the phone yet!!! If I could get them SHUT DOWN I would!!!!
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October 2023 by Renee Givens
Terrible customer service. Gentleman said he was going to help a lady with processing her prescription and left out on break without getting someone else to assist her on not paying her $10 fee covered she hasn't paid in 20 years. Then the other new employee was very rude to her. And the customer finally says it's been two days without my antibiotics I'll just pay. Then the new employee says " Oh now you want to pay"? I was in disbelief of the disrespect. 10 cars in drive thru ten people upset in lobby. I work in corporate it's unacceptable. Pharmacy technician work slow the phone hasn't rung in months. Please management help then. Transferring pharmacies right away.
