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January 2024 by D.S
Latia was my cashier and was very rude. I asked her a question and she acted as if I was inconveniencing her. There was another woman working in the back of the pharmacy who assisted me and was very pleasant and helpful. As Latia continued to ring out my items, I told her thank you TWICE and she didn’t open up her mouth at all to acknowledge me. Maybe she was having a bad day, but that doesn’t excuse her disgusting behavior. I’ve visited Kroger’s pharmacy on numerous occasions and have never been treated as such.
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August 2023 by Jeff Cooper
The staff has always been very helpful in all of my experiences there.
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August 2023 by alyssa a.
The long we're slow lines. The store design didn't make sense. Shelves weren't well stocked.
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April 2023 by Tray B.
This place is AWESOME! It is like a super Target with clothing and household supplies! The produce is so fresh and the prices are reasonable! Lots of allergy-friendly items which was exciting!
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April 2023 by Heather M.
This location stays stocked and clean I love that they have a sushi bar and I can grab a delicious last minute lunch The staff are always working but stop and help you if needed I've never experienced anyone with an attitude they all seem to love their job I like that I can find unique items here as well as my regular shopping list The bakery is also impressive and plentiful I find a new treat every week this time it was the pineapple filled pastries and a cookie dough cake slice My sweet tooth was craving all the goodies! This location is relatively busy but they do a good job of keeping carts stocked and out of the parking lot and the bathrooms clean overall it's a great shopping experience
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January 2023 by AD
Worst pharmacy I've ever been to in my life. Never do you get your meds on the day you're supposed to. And if the 1 in a million chance you do you can be guaranteed that they will be short and you'll have to go back a day or two later to get the rest.
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January 2023 by Felicia “FeeFee” Artis
Always on time
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December 2022 by Sandra Nickens
This pharmacy is wonderful in requesting and receiving my medication. The staff are very professional, polite and respectful. This is taking in consideration of how busy they are. Naturally, if the medication is not available, pharmacy will do their very best to get it as soon as possible.
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September 2022 by FatButterFlyz
Pretty good service
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September 2022 by L. S.
DON'T DO A GROCERY ORDER FROM HERE. They canceled my order and LIED and stated they didn't cancel the order. It was apparent that they canceled the order because 73 items were needed to complete the order. The order was made at 4:26 pm for an 8:00 pm pick up. I was reminded to pick up my order at 5:10, and they canceled the order at 5:34 pm. Not only did they cancel the order, but they also sent the notice to my email when I specifically said to send it via email. Upon arriving to pick up my order, no one could answer why the order was canceled. As a professor of customer service, it is crucial to treat the customer in a manner that would cause them not only to return but to inform others of the great experience experienced at their place of business. At this point, I will NEVER shop at this Kroger again. Finally, I would advise management to undergo customer training for the cashiers and their department managers. RETENTION IS THE KEY...NO RETENTION..NO PAYCHECK!
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September 2022 by Paul R.
Poor Service ... very rude employees ... racist attitudes. Worst Kroger we have shopped in over the past twenty years.
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April 2022 by joe jordan
Worst customer service ever. Even common drugs never in stock. Automated system is useless, it will give you a fill date even if the item is not in stock. Nothing is ordered untill the fill date which pushes your pick up date back by at least another day.
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February 2022 by Stacy S.
You guys know I don't like shopping especially grocery shopping, but I have to go every now and then. This Kroger caught me off guard this morning because they were neat, clean, and the aisles were dressed. For the most part they had what I needed except for a few items but I'm not surprised. The grocery stores have not been stocking their shelves lately. They claim it's a shipping issues but as a commercial driver, I say that's not true. Anyway, they are building a huge building closer to my home and rumors are that it's a Publix. If so every grocery store in South Suffolk is in trouble. Until Next Time another "they don't have everything I need adventure!"
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January 2022 by Tabatha H.
This Kroger opened in the old Farm Fresh Location. I had high hopes for all the perks that come with the Kroger brand. I was sadly disappointed. I've been to this location about 5 times since they've opened and it gets worse each time. The produce department is simply horrible. The vegetables are rotten and not well stocked. I even saw the produce stockers putting out rotten outdated fruit. Strange to me that the Kroger in the Harborview area has a fresh clean store but the downtown Suffolk area is run down,dirty and it's only been open a couple of years. Go to food lion for fresh produce...stay away from this location.
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October 2021 by Karla Dunsmoor
The staff is excellent. They go out of their way to help us get our prescriptions filled quickly. We really appreciate them.