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July 2024 by Perry A
Efficient and organized. Experienced movers on point and committed to excellent service. 10 stars.
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July 2024 by Kacie Berry
I would give zero stars if I could. We were assigned this company by the military and it was the worst experience ever. Communication was awful, and the first employee doing the inventory did it so poorly with the worst attitude that the packers said it was the worst they’d seen in 30 years. A LOT of our items were not inventoried. The loaders simply wanted to load and leave. We got in verbal altercations with this company each step of the way. They did not handle our items with care. The packers also left so many items out that should’ve been safely boxed (like home decor), which was literally thrown on the truck. I had to add two pages of inventory items on load day, which are certainly going to be “lost” or mangled on the truck. They even put my toddlers twin mattress on the truck without a plastic cover even. They mangled our king size sleep number into a tiny box and had to shrink wrap it to prevent it from exploding. Some of our expensive Rogue gym equipment was not inventoried and I had to work tirelessly on load day to get it accounted for as if I worked for the company. At the end of the day I noticed our coat closet full of items. The packers didn’t even box it. It got thrown into the truck in a trash bag because it’s all I had. Quality Assurance from the company had to come and was helping to properly package all the misc. items. Didn’t even stay to ensure everything was good to be loaded. By the end of the day I had no supplies to pack everything else I found. Quality assurance from our base also came and did reporting. Run from this company. Or beg for a reassignment if you’re military. We will be filing claims for every last missing or damaged item. *Some* of the dozens of pictures and videos I have.
July Update: the pack job was the worst we’ve ever seen now that we’re in our new house. Damaged items due to not boxing. But the college girl boxing our upstairs made sure to put our laundry room trash in our master bedroom “clothing” box, dirty diaper included. None of the boxes were labeled right which is making it hard to find anything. Just about everything says clothing that has zero clothing in it.
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July 2024 by Abby Leake
We haven’t unpacked our stuff yet so that’s the reason for the 4/5 stars. We just don’t actually know if they were packed thoroughly to prevent breakage. Kathleen was wonderful from what we can tell. She was polite, thorough, thoughtful and hardworking. She had to pack our house alone and she worked hard, didn’t complain a lot and organized when she was done. She double checked with us on certain things about whether we wanted them packed and seemed to genuinely care. Give Kathleen a raise, a bonus or
ProMotion!
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June 2024 by Jenna Kiser
DO NOT USE! Will purposely not pack everything and leave you to the fall out! Literally moved our dishes so during the final walk thru, they wouldn’t be found. Sad that the military uses such a crappy company. We did most the unpacking and had everything organized. They threw it in boxes and multiple items including a 65inch TV is damaged! Will be filling claims but now an unnecessary trip to retrieve items that should have been in the move. Do not waste your money!
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June 2024 by A Terrell
The best of 16 movers we have used throughout my career. James Boney was here exactly when he said he would arrive and walking out the day 3 hours later - no exaggeration
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June 2024 by Ryan Hawley
Our family has been through several military moves. I wish we could have Tyree and his team for every one of them! Absolute professionals who perfectly packed away faster than expected and took expert care of the little things we were not thinking about.
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May 2024 by Aleasha Miles
Being military we have moved several times and this was by far the worst experience we’ve ever had. Our things were packed very sloppy and handled carelessly.
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May 2024 by Elizabeth Cloutier
Matthew and Declan with Hampton Roads Moving and Storage helped me with long distance move (NC to VA) yesterday and they were fantastic! Not only were they very kind and easy going but they took great care with all of my items. Not a single accidental scratch, ding or, dent on any walls or furniture after moving up and down stairs all day long. They carefully wrapped each piece and covered mattresses and took extra care to protect my flooring while moving furniture in and out of the house. Their pricing was extremely fair and competitive compared to several other quotes I received. I HIGHLY recommend using Hampton Roads Moving and Storage for your next move.
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March 2024 by Alexis G
This company has done two local moves for me. Each time they were prompt, professional, on time and did an excellent job with the move. The provided top notch home protection and handled of all of my belongings with care. I had absolutely no damage and made my move completely stress free.
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February 2024 by Ms Nia
If i could i would give ZERO stars. The army had them move me from Newport News to Georgia. and somehow a lot of my stuff came up missing including my Villeroy and Bosh utensils set that my grandfather left me they are no longer for sale. He is gone 10 years this August and I am heartbroken. A ton of my stuff was mislabeled, hardware missing. I know these gentlemen were in a rush, but this is unacceptable. I really wish that I had never used their company. I will say if you use them watch out because something valuable to you may end up missing as well. I am so disappointed in these brothers. I was moved in September, and we have recently completed the claim but because my items were not labeled correctly for instance, they put the utensils as being left in the China cabinet, but nothing arrived on my end. SLOPPY WORK ETHIC and Thieves.
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February 2024 by Aileen Colon, MBA
Very efficient and professional company. James and his team were especially helpful in ensuring my last minute straggling items were packed and put on the truck.They were in & out so fast I barely felt they were there. I would definitely hire them again! Thank you for making such a stressful situation less stressful & much less painful! THANK YOU!!! Now I still don’t know how my stuff will eventually arrive at the storage place where I’m moving but that will be part two of this review. Stay Tuned.
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February 2024 by Chad S
I have used this company twice and each time the experience has been excellent! Moved with them once locally and then they moved my family and I to Florida. Staff and movers were polite and professional.
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August 2023 by Ashley moore
Wanted $1000 to move a washer and dryer downstairs and put the new set upstairs.
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August 2023 by Adam Mille
Tim and his crew did a phenomenal job moving our hot tub. The communication prior to their arrival and during the time at our house was fantastic. All crew members were friendly and professional. We would certainly use them again for any moving or storage needs. Thanks for an outstanding job!
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August 2023 by Ariana Byrd
Andrew and Edgar definitely came to get the job done. They were fast and efficient and left no corner behind. I appreciate their hard work and expertise in making this move as easy as possible. They exceeded my expectations with this being my first move in this capacity. Doing the things the right way, explaining the process along the way, answering any questions or concerns I may have had and just overall going the extra mile.If you have the opportunity to work with these two men you won’t be disappointed and your experience will be just the same if not better.Thank you guys again SINCERELY!!!