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November 2023 by Shannon Griffin
I went to see Randy Bailey to help me find a Ford Explorer and he searched for weeks to find the perfect fit for me. He found one at the Beach location and brought it in immediately for me to look at. He made the buying process so easy and was so helpful during the whole experience. I’m loving my new vehicle and would recommend Randy to anyone searching for a new ride!
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November 2023 by Jeff Jackson
Got my first new car today and just wanted to give a huge thank you to my salesman/coworker Randy Bailey for making it a easy process, also thank you to Matt for handling the financing and paperwork, I appreciate you both!
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October 2023 by Orris Waters
Barton Ford picked up my truck for Service! I was pleased with the team that picked up my SUV. They delivered it back to me with no problem and i was pleased. They were friendly and very courteous. My technician called to let me know the problem I was experiencing with my SUV and he was friendly and courteous also. The receptionist that communicated with me throughput the day was outstanding. I called her several times and she was so helpful and patient with me. My 2020 Ford Explorer is performing well at this present time. No more ticking sound! Thanks Barton Ford for your excellent service.
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October 2023 by Madi
Excellent service and very fast. Josh was awesome and very professional. I traded in my Jeep for a Hyundai (which was at a great price). The entire process was great and everyone I talked to was pleasant. I would definitely recommend this dealership! Nothing at all like the Blake Ford dealership in Franklin. Don’t waste your time going to them when you can go here!!
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October 2023 by Tyler Paguirigan
Great service. Had to turn in my car for oil change and they discovered a leak. They had to take my car for the whole day but they didnt have any loaners. We only have one car so I had to rent out of my own pocket. Would be a five star rating if they had a loaner or offered to pay for a rental.
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October 2023 by Laurar t t\\#: Smith
Barton Ford Suffolk has serviced my vehicle twice in the past two months for two completely different things. The customer service I received was great! Blake Russell in the service department is AMAZING! Will definitely use them in the future if needed.
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September 2023 by Justan Gilden
Dropped of yesterday for a diagnosis for 155 of the trans. They drove it put it on the rack. But couldn't determine what it was. But it was deeper than I was thinking. But was quick to wanna charge me for 3400 for an overhaul of the transmission. Or 5900 for a new unit. I have good indication that it's the input shaft bearing and input shaft is bad but they act like they can't do that because i have the parts already I'm guessing. 1 star for sure. 155 for a diagnosis I could've done on the street myself.
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September 2023 by Donna Summers
I was traveling through from Alabama, called ahead needing an alignment on a new F350 23' motorhome. Was told they were capable of doing the alignment so took them my rig. While there, I also advised of a windshield leak where water was draining into the driver's side floor board when it rained. After keeping my rig for 4 days, it was returned to me with no alignment stating they couldn't handle it. On top of that, they claimed to have adjusted the toe which was incorrect based on an alignment shop's report the following day. In addition, they tried to charge me for rotating my tires which they specifically told me they were unable to do. This was the worst service department dealership experience ever.
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September 2023 by Klaus J.
Great service! Friendly staff! They get my truck back to me by the promised time! Price for services are reasonable.
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August 2023 by Donald Bowles
The dealership has been very good to me. The employees are always friendly and work hard to take care of your needs. We were leaving town in 2 days and they ordered a tire for my F250 and arranged to install it on the following afternoon so as to not in postpone our trip any further. Tracy and her team are wonderful.
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August 2023 by Robert Busha
On July 24th. I brought my car into Barton Ford for an oil change, filter, and to check brakes and tires. The car was taken promptly. I was told by the Assistant Service Manager that the oil and filter was done and the brakes / tires were checked and did not require to be addressed at this time. When a customer asks for something to be checked it is an easy sale to say yes you need that done and charge more. But Barton Ford was "HONEST" ! This is so rare today. I want to thank the Assistant Service Manager and staff that took care of my car. A pleasure as always.Bob Busha
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August 2023 by eutedra fairley
I had a wonderful experience with Chase Silver. He’s a nice, respectful young man with great integrity . He’s an asset to the company. I love my new vehicle. Thanks for all that you do.
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July 2023 by Leonard Conner
Whole experience was pleasant from scheduling an appointment to having service done to my vehicle. Definitely will continue to come to this dealership over closer ones to the house.
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July 2023 by King Son
Staff was very friendly. Service delivery was slow though. Took 3 days to diagnose my vehicle and I had an appointment. In the end they fixed the issue. Car is working great.
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July 2023 by Ross House
Multiple services were requested, flexibility for keeping car for more than one day was stated and understood. All services were finished later the same day. Nicely done, Barton Ford Service Department!