September 2021 by Roxanne Layug
Had made an appointment for 11 am and they said she was running a little behind she was with a client. Was very kind and valued my time so they had Linda help us instead. Linda was very professional and also building repor with us by getting to know us and made us feel comfortable. Worked very efficiently. Thank you Linda for making our experience great!!
September 2021 by Msvida J (Bee)
This is the worst bank ever there is a long line and one teller working and the manager would not even open up a line this is ridiculous I hate coming here
April 2020 by R D
0 stars Very poor customer services then had a nerve to put the change on the counter as if I was going to scoop it up when my hand was there for her to put it in you was highly mistaken. My first and definitely my last time going there. Do better !
September 2019 by diana oblisk
Kathy was a huge help and greatly appreciated her time and resourcefulness to resolve my issue.
February 2019 by Cora Carter
Poor customer service long wait times every time I enter this Bank and it's the only one in this area of Suffolk
October 2018 by Alex and Hannah Walker
Come to this bank if you like long lines and waiting on one teller. I've never been here when there hasn't been a line and more than one rep to help. It must be planned - I think they want to frustrate their customers. BOA could do much better.
October 2018 by c. Scott
I went to this bank a few minutes after lunch time I was the fourth in line. There was only one teller working. Then a line group to at least 10 people and that is when another teller started working. There is no outside drive-up teller available so you have to go inside unless you want to use the ATM. Needless to say the wait was long and to top things off they didn't even have a lollipop for my five-year-old son ðŸ˜£
October 2018 by Jessica Reed
Long lines, waited on 1 teller for over 30 minutes. This has happened on numerous occasions at the washington st location., it wasn't just 1 unusually busy day.
June 2017 by crittrkpr
Wish I had gone to the Suffolk VA branch when I went to B of A years ago. The folks at this place were fantastic! The three people I dealt with, have fully Mastered Customer Service. Such a 180 out from the Franklin VA branch. WTG Suffolk VA!!!!!!!!!
August 2016 by Aaron Davis
It's a BOA not much to it. Service here is slower than most tho even tho it's one of the largest branches in the area.
November 2015 by Torie Biggs