-
January 2024 by Kurtis Johnson
Very friendly and helpful staff. I stopped in when I needed to get a new phone and was helped immediately, and my phone was set up in just over an hour. I highly recommend this location if you need any help.
-
January 2024 by Thùy Phạm
I feel disappointed when shopping here. I bought an iPad here and after using it for a few months, the screen appeared one or two Lines even though I didn't use it much. I've been here three times and they don't help me. The manager here always tells me to go to Apple. Why do I buy an iPad here but have to go to Apple to get it repaired? My question is, I spent a large amount of money to buy an iPad and when they sold it to me, what problem did they not solve? Why? And I have to pay monthly for a defective iPad. They gave me a defective device and I had to pay monthly for a defective iPad. I will never go to AT&T to buy any product again.
-
January 2024 by Levi
Nicole the manager here is a fantastic help. She squared away my account quickly and helped me see that there was an error in my account that caused me to be continously over charged. Definitely recommend the staff at this store. Knowledgeable and helpful is the minimum they do.
-
December 2023 by Ken R
Very friendly people.
-
October 2023 by Tugboat Eddy
Jenna and Nicole were very helpful
-
October 2023 by Katherine Bolus
We received our new iPhone 15s in the mail after signing up for AT&T at Fort Eustis last week. I tried to activate both phones but I had difficulty with the second iPhone 15. The customer service helpline was an absolute mess, first person hung up on me, second call I was told to wait 24 hours and call again. There was a lot of background noise and the customer service representative was hard to understand. We took the phone into the store on Bridge Road in Suffolk. Manny was so helpful and friendly, he fixed the problem in seconds with expert assistance and answered all of our questions professionally. Highly recommend this AT&T store. Thank you so much Manny!
-
September 2023 by Alicia Edwards
Jenna was amazing and got our family plan a great deal. Such nice clean atmosphere and great location. If you ever need real person assistance come on in.
-
July 2023 by Freddie Gistarb
I went to this location this morning because it was the closes one to me, however the staff member that was present was condescending & kept telling me what I needed instead of listening to what I was asking for. After seeing he was clearly not listening I said thank you, have a nice day and left. I had to drive a little further out to another store, but I was in a out in a few mins so it was well worth it. I have no desire to return to this location in the future.
-
July 2023 by Aaron W
After some headache because of the former management mishandling things, the new management was ready to help and correct the very large error on my account. Even took the initiative to reach out to me late to make sure i was updated.
-
July 2023 by David Mayes
I went to the store to gat an Apple Watch, I was greeted immediately which made me feel welcome. I already new the type I wanted and was in and out of the store in 15 mins. They answered all my billing questions and I will recommend this store to my friends.
-
May 2023 by Kate Cole
Lenny, the store manager, was awesome to work with and so friendly and helpful. It was the most pleasant shopping experience I’ve had in a while. I was in and out in no time and his whole team was great in helping me with a few phone issues I had been having.Highly recommend this store for anyone needing a new phone, phone help, etc. Also, AT&T offers a great discount for all of the active duty military located in this area.
-
May 2023 by Kasey
Larry, Michael & Lenny… thank you so much! Your kind attitude and helpfulness during a rough situation was truly appreciated.This is your go to ATT site for humble honest truth Hampton Roads! After feeling swindled out of hundreds of dollars at another store, these kind gentlemen gave me all the helpful information to try and fix my tornado of an account! They did so with kindness and great entertainment during periods of waiting! Overall 5stars plus!
-
May 2023 by Easy 66
Tai, my customer service representative greeted me as I came in. She listened to my questions and then expertly went about solving them. Additionally, she recommended and sold products I needed to fully enjoy and protect my new phone.
-
April 2023 by Jordan Robinson
This was by far the best experience I’ve had at AT&T in a while. I usually go to the location in Chesapeake, but each time I’ve had to wait a long time before I was helped and the service was supbar.When I walked into the Bridge Rd. location, Amere promptly greeted me and addressed my needs. I told her that I was looking for a new screen protector as well as interested in upgrading my Apple Watch.Amere quickly found the screen protector for me and even put it on perfectly (no bubbles!), and then gave me a few options for the apple watch.She was so kind and professional, I’ll always come back to her! I’d give her 10 stars if i could ?
-
April 2023 by G. Jones
This is by far the worst AT&T store I've ever been to. Between the customer service and knowledge (or lack thereof) of some of the employees I was made to feel as if I were a bother. Had the employee do a few things that left me off worse than when I came into the store. I have zero confidence in this location but will willingly drive to another location and will never come here again.
