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November 2023 by Kayla Reddick
I never thought I’d have a good experience with a root canal but Dr. Yuth did amazing. I’ve also been seeing Dr. Bittner for years and will never go to another dentist. They make a great team!
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November 2023 by Rachel Theodore
The staff were very caring and I was seen short notice. The doctor gave me a scrip for an infection in my jaw.
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November 2023 by Heather Vann
They broke my husband’s tooth off in his gum and refused to help facilitate finding an oral surgeon to finish the job. they broke my husband‘s tooth off in his gum and refused to help facilitate finding an oral surgeon to finish the job. Every other dentist I have ever been to in the history of my life has helped find and set up an oral surgeon appointment when necessary. needless to say they will be hearing from the board of dentistry. If not our attorney on top of it this is medical negligence and it’s against dentistry protocol. I would sincerely suggest against going to Aspen dental for anything. Except for directions to a better dentist!!! Except for directions to a better dentist.
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October 2023 by Felisa Harrison
This place is a rip off. I have been trying for OVER TWO YEARS to get my money back for a procedure that was never completed BUT was paid in full. When I first tried to make the appointment they told me the dentist who was originally working on my teeth quit and I was confused because who got paid has nothing to do with my procedure not being done and paid in full. The office manager was not any help called corporate no help so I finally made an appointment with a real dental office and when this office called and asked them why they said I just never came back please tell me who would pay OVER $1300 and not get the final work done. Thank goodness for the assistance of this dental office they said they will help me speak to my insurance regarding this situation. I would never recommend ASPEN DENTAL
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October 2023 by Scott Hunter
Had a sore tooth that I wanted to get fixed. Called and scheduled an appointment was not the bad part. The had me get an $800 cleaning before they would do anything with the tooth and the person looking at the xray is only in once a month. Over 2 months later I still haven't gotten a call
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October 2023 by Dennis Howard
Appointment was great very friendly an helpful very knowledgeable to make sure you fully understand. The office manager Kaitlyn was very helpful when it came time for check out would definitely return for them to finish making my smile amazing.
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October 2023 by Ethan Fregoe
This place is basically like meeting with the F&I guy at a car dealer. They throw numbers around to scare you into paying lots of money for services other dentists see as necessary. Do some online research (check reddit) for some wild stories before going here. Get a second or third opinion!!
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September 2023 by Debra Lastinger
Step by step process in my denture replacement has been smooth, my concerns and adjustments are addressed with my comfort and happiness first and foremost
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September 2023 by AJ
Great value, I paid out of pocket and they worked with me to make it affordable, competitive rates and expert service.
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August 2023 by Sue Trussell
Service is horrible. Husband went in for his appointment and the woman behind the desk was very rude to him about what insurance he has and what insurance they take. He explained that he spoke with them yesterday about his insurance and when called in to make the appointment a couple of weeks ago to make sure that he was in network. When he explained this to her she hopped out of her chair and told him not to speak to her like that. A woman in the lobby said to him that he was not being rude and then the desk woman said what did you say. This is ridiculous to treat people this way. I have an appointment coming up and will promptly cancel. He did say that he spoke with the office manager who apologized and was very nice. You cannot have a person greeting patients with this kind of attitude, this is no way to run a business. This was the Main Street, Suffolk location.
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August 2023 by Michael Barnes
Maybe they are ok I don't knowThe lady was nice thoughI called to have 2 broken wisdom teeth pulled out and they said the Dr only refers people to other dentist ?Bummer,
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August 2023 by Abigail Hallig
Aspen dental in suffolk has the worst customer service follow up. Ive been contacting them multiple times to call me back for the cost of my invisalign and up until now i have not received a call back. Its also hard to contact their phone number. nobody answers even if you left VM to call back. You really have to wait for someone pick up the phone. I was told that they are going to call me back 4x and even reiterated to the staff that its been a month and ive called multiple times just to know the cost so I can go ahead and set an appointment they just kept saying someone will call me back.
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June 2023 by Donica Miller
ASPEN DENTAL ON N. MAIN STREET, SUFFOLK, VA. Pulled 7 teeth, no prescribed antibiotic, no pain meds. They dont answer the phone or call back. They have an I dont care attitude and someone is going to get seriously hurt there due to malpractice!! Please be careful in regards to your health if you choose to recieve care by them
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June 2023 by Diana H.
I was initially delighted with Aspen Dental. We had moved to the area recently and I had not yet registered with a dentist, so when a tooth broke the day before a trip to Europe on March 28 I was very pleased to get an emergency appointment. The doctor did a good but temporary repair and told me I need to have the tooth crowned. I paid half the cost of the crown ($798.40, which included the cost of the repair) and made an appointment for the crown prep for May 2. I received emails and texts on May 1 confirming the appointment.I drove from Virginia Beach, to find a handwritten note taped to the door stating that their systems were down and no staff were present! I had no communication beforehand, and every time I called the office number that day my call went to a central switchboard with a recorded message and no opportunity to leave a voicemail. Eventually I spoke to the only member of staff who appeared to be present, and she promised that someone would be contacting me to reschedule. An 80 mile round trip for nothing! I have never been contacted to reschedule, and every one of the many phone calls I have made has gone straight to voicemail. No-one has returned my call despite requests to do so. I am appalled at the poor service and lack of communication, and intend to find another dentist to make my crown. I would appreciate a refund of the money I had already paid up front for service I never received. Please contact me to let me know how you intend to do this - I will leave a voicemail with my contact details.
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May 2023 by Luz S.
I went to Aspen Dental in 1930 N. Main St, Suffolk Va location last February 10 just to get my crown reattached but the dentist I saw said he can't just glue them back but he can put a new post and new crown and also put in a bridge for the other three teeth. When I spoke with the office manager to find out how much will be the damage she said it will be more than $4,000 so I asked if they do financing and she took my information but didn't tell me she was applying for a credit card on my behalf. She then said I was approved and gave me a March appointment to start the treatment which I canceled cause we moved. I later got a bill from the credit card company so I called them and told them that I never had any treatment done but I guess when she applied for the card the money already went to Aspen Dental and I was told I that my claim was denied cause the card company was told by Aspen that I authorized it but I never have any treatment done. This Aspen Dental wants to make money even if they didn't provide any service or treatment so it's fraud. I will never recommend this dental company to anyone I do wish they go out of business and I'm not the only victim of such fraudulent dealings with this company just look at the complains by people on their corporate site for different locations of Aspen
