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February 2024 by John Strickland
A vehicle breaking down is not what anyone wants. The folks at AAA from first contact to tow away were professional, courteous, and efficient!!This was customer service at its best. Well done AAA!!!! WELL DONE.
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October 2023 by Cathy Andrade
This branch schemes on their customers. Both my husband and I brought our cars to get fixed at this AAA Suffolk branch and they claim to have fixed the issue and reason of which we brought the cars in. Two different cars different occasions different issues. Claim to fix it for a week later to have something else damaged cause by what they have claimed to fixed.
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August 2023 by A
Just signed up today! Fast and easy ?
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January 2022 by Tiffany Antonucci
Did you know AAA offers insurance? Not me! This location is Amazing. Excellent customer service and full service travel agency too. Run to this location!!!
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December 2021 by Barbara Harris
My vehicle failed inspection because I had a damaged tire. I was fine with that, but what disappointed me was the fact that the technician gave me the wrong size tires to replace mine with. I went to a tire store and actually paid for the tire only to realize after the technician had pulled my car into the bay that I was given the wrong information!!! After going through all of this, I bring the car back with a new tire installed. So wouldn't you know, I had to wait an additional 40 minutes for someone to return from lunch to check the tire and to give me my inspection!!! NOT VERY SATISFIED AT ALL!!
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December 2021 by Kathleen McCawley
They went above and beyond to squeeze me in and service my car in record time!
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November 2021 by Timothy Luttrell
Very competitive prices and higher then minimum state coverage, active military discounts
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October 2021 by Hannah Kyllo
Friendly service and quick repairs!
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October 2021 by Theresa Jackson
My flight got canceled this morning and I had to make plans to drive to Michigan instead of flying. Charles and Nickie were so wonderful and kind to stay later to assist me even though it was after 5:30. I cannot thank them enough for providing the information I needed and I am very grateful for their help. They are awesome!
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October 2021 by DJ Fortify
AAA has been absolutely fantastic. 10/10 for me.All my tows arrived within 15 to 30 minutes and the drivers allowed me to ride along to the drop off point.Everyone who helped with a tow made sure to text me when they were nearing and very very patient in reaching me as all of the service calls I placed were on random streets or lots with no easy pick up point (address).You get 4 service call per year including anything from a jump, to or tow, and other emergency needs.I had an issue with one driver whom refused to come out in the rain at night midsummer.I was given a max wait time of up to 3 hours.Three hours passed and hw had still not arrived.I reached back out to AAA and explained he hadn't shown up, texted or called or anything.I was given another 1 hour estimate where I requested his direct number as has been the case with all drivers.When he was nearing he made a fake excuse about a massive car crash except it's only 35mph throughout anywhere in this part of Suffolk which I explained to him.He eventually showed up and was very angry and aggressive however I was towed without further incident.The reason I mentioned this is not because of him but because of AAA themselves.Apparently a manager or owner with AAA became aware of the situation and sent me a personal email apologizing on behalf of the situation and offered a free replacement service call as an apology.When I called in recently to use the final tow I was even more delighted to find he had given me 2 extra service requests!Due to the very quick and hospitable service and the AMAZING support of Upper Management I give AAA a full 10 out of 10 a full 5 star rating.I would gladly and easily recommend them to absolutely anyone!Thank you AAA I really appreciated the good business dealing with a lot of unexpected car troubles.I will bw renewing next year.
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September 2021 by Roisin Petty
My recent experience was a lock out, my grandson was a factor in the situation, but this is the second time AAA, has given the tech wrong contact information.
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May 2021 by Penny Reynolds
Customer service here for travel information is tops! The agent was very congenial, helpful, and thorough while helping us with suggestions of places to visit on our upcoming RV trip across the country! They also have some great luggage, backpacks, and other travel accessories available. We always leave with everything we need! Just one reason we've been AAA members for almost 50 years now!
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May 2021 by Abe Nahidi
Comp. is great and people are professional , super friendly and helpful. We have excellent experience with Mrs.Nikki Smith, she is the best, I highly recommend her and AAA to people I know.
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April 2021 by Cecil Dale
Always take care of my problems
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March 2021 by Claudette Dean
Excellent. Received trip kit needed along with your books. No appointment needed. Very friendly
