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January 2024 by Ryanne P.
I'm asking the president/CEO of Holtzman Propane to please spend the money and put canopies over their fill stations so your employees can fill tanks in the rain so I don't have to drive to another business and spend more per gallon just have heat in my home. This was also my first experience with Holtzman in Verona Virginia and it wasn't a good one. The weather is bad currently and 35 degrees outside.
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January 2024 by Joe Andrews
Ripped me off for years with minimum use fees and increased prices and literally STOLE the tank that belonged to me and my regulators with their fine print on the auto fill agreement. Run away from these dirtbags. Worst company ever.
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July 2023 by Trey Johanson
The team at Holtzman Propane is the only reason my business can remain open. This is no exaggeration. They are heroes. Due to the owner of the property next to our coffee house refusing to allow anyone associated with the coffee house to cross the back corner of his lot, our back property is now completely blocked off and inaccessible. There's been a coffee house here for over a quarter century, and this was how propane (and everything else) was always delivered. Our old propane vendor refused to deal with this headache. Then we started calling around. Only Holtzman would service us, and they have given Herculean effort on our behalf... The technician has suffered surveillance and harassment, including threat of arrest for servicing us. Thanks to Holtzman's dedication and ingenuity a workaround solution was devised. It is not easy. The delivery person must scramble down a steep embankment, cross a stream, and up the other side. Our neighbor Church on the other side of the run gave us permission to park the tanker on their property for this maneuver. The adjacent property owner even complained to our town council about the ladder we placed on the bank to make the technician safer! Thanks to Holtzman and our good neighbors, we can still use our kitchen to serve our community and visitors to Berkeley Springs. I wish I could give them a million stars.
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March 2023 by Glenna Fadeley
Worst company when it comes to customer service! Like to overcharge for propane by 90cent compared to other companies. We are in a position of watching our tight budget after being victims of a financial crime. Asked for just 150 gal due to budget and we aren’t using the propane right now. They basically didn’t care and said next time your getting a “full” tank at that time I asked what the price per gallon was. …even told them I wished to pay up front….silence ….they arranged everything through our builder…I knew nothing until I got the bill…they overcharged on install and fillup! This company is only out for themselves! The propane side of this business needs an overhaul!
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January 2023 by J G.
We bought a house with Amerigas providing propane and had nothing but problems, (we were on autofill and they would never fill...) and moved the account to Holtzman. The service was excellent. Promptly installed the right size tank in a good location and autofill is spot on. We repaired a house that my daughter no lives in that we have on the property and called Holzman to install a propane tank as we are replacing a dead oil furnace. Started this in mid October of 2022. Three months later we are still waiting. The contract kept changing, and each time they would fix an error and make another. We finally signed this one - with our names totally misspelled - and tank installation was ultimately tomorrow morning, after multiple reschedules on their part. This afternoon they've put it off again for no reason - winter will be past before we get a working furnace in this house. Rude, unprofessional, and frankly incompetent in setting up the account. My furnace installer keeps getting stuck as he schedules to be there when Holtzman shows up - and then it's a no show or cancellation. Our previous install was great, and refill service is great. This is on the same property and is a disaster, but I've already signed the contract. If I had seen these reviews when I was leaving amerigas I would have bought my tanks first and called Southern States. I'll be gone when the contracts run. So yes, RUN from this company. They spell service "Serve us."
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January 2023 by Leila G.
The absolute worst! They are a rip off...Where do I start? I've been a 14 yr customer. When I moved into my house the tank was already here so when I put in a vented heater and gas stove I was glad to have it...until I wasn't. They have all these rules that end up costing you money....and more! I had a 100 gallon tank but they told me that they wouldn't deliver less than 100 gallons. Of course, this is their tank, so this doesn't make sense. If I would tell them that I had more than 20%, they wouldn't come because they could deliver enough I Propane. You have to have at least 100 gallon for a delivery, but if they only deliver to 80%, and you only have a 100gallon tank...it's not feasible. The "MINIMUM USAGE FEE". My Propane venture heater quit working so all I had was a gas stove. Apparently I didn't use ENOUGH Propane ....so they were going to charge me close to $300 so they could guarantee they make a minimum off each property yearly, regardless of whether you use the Propane or not...so if you scrimp and cut back just the thermostat to save Propane and then money....they'll get it anyway. They said I could get a smaller tank installed but of course it would cost ME a fortune to switch out the larger tank for a smaller tank I had decided having a gas stove wasn't worth dealing with Holtzman Propane and switched to electric, with most a full tank of Propane left. I like cooking with gas but I know they make small tanks you can get anywhere. But to switch to a smaller tank is hundreds. So instead I asked of thdu could just come get it.GET THIS now....THEY TOLD ME THAT IT WOULD COST MORE TO TAKE IT than to leave it.....even though I never asked for their tank to be on my property, they were going to charge me if they left it and were going to charge me MORE if they took it so! court. I am living off of under $1000/month I need my money for things I am for things I actually use. Over 13 years I'd lived here, they had never come out and done anything. The following month they came out and painted the front of the tank. They had no issue coordinating that with me. I had an American Bully dog at the time and a fiesty terrier, necessitating them to call before coming out so I could put the dogs up or not leave them outside before I left. This brings me to why I was I'm court with these punks yesterday...all the way in Shenandoah County. I got a Warrent in Debt for $1600 for the cost of the tank! On the warrant it said that I had REFUSED HOLTZMAN PROPANR ENTRY TO MY PROPERTY! HOLTZMAN Propane will ONLY AGREE TO CALL YOU WHEN THEY ARE IN ROUTE. You get no date, no time, no heads up the day before so that if you work or leave the next day to go anywhere, you'd need to know to leave your dogs inside, so Holt Propane can come into the backyard and get it. I wanted them to take it but apparently, I didn't know this....since they don't leave a note or anything- but the drivers had come out several times when I wasn't home and the dogs were outside, which they should be on a nice day. E and LIE! saying that I refused them access...a bold faced LIE! I was trying to get them to take the tank....but if I've had no heads up....and I already leave for the day....what good is calling me enroute!?! Nine, absolutely none. When I gave them instructions on how to ensure they got the tank, I thought they were noting my request to call at least the previous day to let me know they were coming. Not only did they NOT tell me that this is not their policy and in fact they would not be doing this, so that I could try to make other arrangements...BUT THE DRIVERS NEVER EVEN GIT MY INSTRUCTIONS....THEY WERE NEVER PUT IN MY CHART OR PASSED TO THE DRIVERS. My specific instructions noted that they were free to come if they were already in the neighbor but that without an appointment, or previous notice, I couldn't guarantee that the dogs wouldn't be outside. That makes sense, right? If the dogs weren't outside they could go straight thru the back gate
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December 2022 by douglas rush
years ago use to be a good company but they got money hog and and are the highest propane sellers around...in 2021 not sure prices yet in 2022 into 2023
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December 2022 by Arlene Smith
Beautiful fireplace and great service. Couldn’t have asked for more
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July 2022 by Lyle Seigel
Holtzman installers Rodney and Pedro did an excellent job installing our new propane tank today! They were very professional and courteous, and also showed respect for our property. We will gladly recommend Holtzman Propane to everybody we know!Update 06/20/2022: Based on a history of excellent service from Holtzman Propane in providing a large propane tank to supply our Generac 24 KW generator, we decided to also get a propane gas log fireplace insert from the Holtzman team. KeeAnn provided terrific customer service during the sales and installation process. Wes showed his expertise and experience in scoping our complex rural property. Finally Installers Doug and Cohen did a fantastic job over 2 days installing our new Kozy Heat Roosevelt 34 gas log fireplace insert. In addition they ran a kitchen propane line for a future dual fuel oven. We also wish to thank Manager Aaron for visiting on short notice to reconnect a well pump electrical cable which Miss Utility had overlooked. We highly recommend Holtzman Propane for anything related to propane!
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March 2022 by John C.
The WORST!!!!!!!! They come when you haven't called to have the tank filled. Then they charge and extra $263 saying you haven't used enough propane and have incurred this extra fee. Also, they won't come out at all if the tank is over 20% full and they fill it to 80%. That's 60%. Customers need to use 80% not to incur a fee. See the catch-22 for the extra fee? We wanted to buy the tank outright as they own it and we are locked into using them by buying the house we did with the size tank it has. We keep the house at 73*. If you call and complain, it's in the contract, too bad, get a smaller tank or turn up the thermostat. That's their answer. The smaller tank is really expensive to swap out, of course it's pretty obvious they put in a bigger tank than this house needs so, they can continue to charge us an extra 15% a year. They want almost triple the price of a new tank for one that is almost 20yrs. It's over $6200 plus a $200 fee, for paperwork or some other way they can take your money. What a shady way to do business. We had no idea buying the house we love came with a propane contract with the devil. They deserve a ZERO but, that's not possible. How does Holtmann even have a business when they treat residential customers like crap? I'm sure people are happy when have service installed as they haven't yet incurred the small print and catch-22s in their contract.
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February 2022 by Cassie M.
I originally declined the propane tank monitor so I could schedule refills on my own, when I needed it. Holtzman added the monitor without asking me, charging more than $200. Then, they failed to monitor it resulting in my propane tank going empty during a snow storm. They won't deliver unless they can see gravel or pavement so my tank was empty for more than 3 weeks. When temps don't get above 25 degrees, the snow/ice isn't melting. Even worse, they required that I send them photos of the road when it was clear so they knew they could see it, otherwise it was a $125 fee for them trying to deliver unsuccessfully. Sadly, I know another customer of theirs who was having the same issue and actually had to stay in a hotel until Holtzman would deliver. Because propane is my heat source, my pipes froze and I had to get plumbers to fix everything. Even though they broke the contract by not delivering, I will be charged a cancellation fee (~$125) AND "restocking" fee to cancel the contract. Also, I called multiple civil litigation lawyers in the area but most of them have represented Holtzman resulting in a conflict. That in itself should tell you something. There are plenty of better competitors who ensure their customers don't run out. I highly suggest skipping Holtzman and going with someone else.
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December 2021 by Cory R.
Don't use Holtzman propane. Switch to an outdoor wood boiler or indoor wood stove if you can. Holtzman has designed their business model to be an entrapment and difficult to get out of for customers. Some of their reps had no clue what they were talking about half the time whenever charges that vastly varied from our quotes were placed upon us. Even after showing up in person and verbally telling them to close down the account after paying off the account in full, they still didn't do that and they just charged us another $300 after that fact. I had to take even more time out of my life to deal with $300 being withdrawn right before Christmas after demanding them to close the account. Not everyone who works there is a bad person, many are decent humans, but the lack of training for their reps and their business model smacks of shadiness that makes it very easy to spend the money we would be paying for propane on making payments for an outdoor wood boiler we will own in a few short years and then have essentially free heating.
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July 2021 by Monique M.
I gave one star cause you can't put zero or negative stars. These people are thieves. There is NO customer service and everyone in the company can't seem to be helpful or kind. We thought we had enough gas at 15 lbs for our house for a week and would call on Monday for a possible Friday delivery. But seems our boiler will not keep the pilot on at 15 lbs, I guess?. But not that anyone in the company has the knowledge on that! So we order gas, request urgent delivery and we will pay extra for same day service they advise should be able to do so, not as they don't charge more than everyone else around for regular delivery. But don't show on same day. So we call and email and stated we should be there tomorrow and yet again, no delivery. I am 2 days with freezing cold water. WTH. BUT BE ADVISED THEY ALREADY TOOK MY MONEY!!!!!!!! COD MY A*** THERE HAS BEEN NO DELIVERY!!!!!!!!!!!! And when talking to owner, he couldn't give a S**** What kind of company treats their customers this way. We even said we would pay for expedited service. I hope the company goes out of business. Greedy SOB's. What comes around goes around. I will find my way out of this BS, thank god its not winter. They can all go to H!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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March 2021 by Christina H.
I had to give a one star, but Holtzman Propane loves to come unannounced, and charge you at the most expensive time of the year. Furthermore, their customer service is wretched and the care of customers is non-existent.
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February 2021 by Arugula F.
If I could give a negative star rating I would, as this company is that off the chart horrible. Terrible service, unresponsive, rude customer service and unwilling to assist for emergencies. After a cold snap, I ran out of propane and they refused to schedule an emergency delivery, even though I offered to pay an emergency premium. They delayed delivery for five days, leaving me without the ability to heat my home. Whatever you do, do not go with this company for home heating fuel. They are absolutely terrible.
