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February 2024 by Gina Rehoseni
Stopped by for the night driving down to Florida, it was not too bad. For a Hampton inn I was expecting better, needs updates but it was ok. Friendly staff, it was clean.
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February 2024 by Loretta Taylor
Courteous cleanNearby activities: Restaurants
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February 2024 by Melissa Thornton
I felt they deserved 1 star since they let me borrow a vacuum cleaner to clean my room. Yes, I had to vacuum my own room. There was food all over the floor. I couldn't spend two days walking in fried chicken crumbs from one end to the other, all over the room. I've always liked Hampton Inn, but after this being 2nd bad experience in 2 months, I'm done with them. I will pick another hotel chain to try. Maybe Holiday Inn or Best Western.
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February 2024 by Graham Walker
We checked In on February 16 the desk clerk that was checking us in was on her cellphone at the same time we went to our room the tv didn't have a signal so we went back to the front desk she was still on her phone saiding we would have to leave the room so we did . The room was not up to our standard we could not move because my wife got the room thru a 3rd party agency so we had to stay in that room then we find out that the toilet was loose and to top it off the bathroom light went off and they still wouldn't move us to another room every time I went to the front desk the girl at the front desk name Tia attitude got worse but she was still on her cellphone so we had to call the Hilton hotel hot line we are still waiting on a call back....the room was dirty and the front desk worker Tia attitude was terrible and as we was checking out on February 19 I ask a different lady at the desk was she the manager she said no with a attitude I would never stay at the hotel again to add Tia told me the hotel did not have an ironing board! ..the owner will post as if she is concern but if you check the hotel have been like this for a long time if you check all the reviews I call the number that she put on the review that I posted and she is never in and she will never call you back . All the reviews are true if you need to stay in that area there is a sleep inn and a Fairfield by Marriott next doorRooms: Not very cleanNoteworthy details: IWeekend Manger was very rude
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February 2024 by Guymeil Pierce
The front desk manager Tia was very rude I told her that our room had a bad smell and she said “oh well not my problem” I also asked if we could speak to a manager or owner and she stated that the owner isn’t there and that we could always leave . We was tired my mom is 90 years old and needed a room asap , sometimes being kind goes a long way
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February 2024 by Sue C
Room smelled. Sofa dated and dirty. Cleaned hairs from tub. Can’t believe it’s a Hilton brand. Next door a newer hotel by Marriott -Go there instead.
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February 2024 by Simon
The staff were nice but this place needs some serious updates. My room was fairly dirty from stains, the furniture is very worn, and the shower was in bad shape and had bad pressure because the bottom faucet won’t fully turn off. From other reviews it seems like it isn’t just my room that has issues. I would recommend another place until they implement some updates.
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February 2024 by Joy Albanese
The reception was adequate but that is where it stopped. The room was not up to date or clean. All the furniture was beat up, the rug stained, the fridge had half drank drinks inside, the bathroom hard water stains were so thick it was hard to tell what was dirty. I should have left immediately and moved on but we were exhausted. In the morning, the coffee was undrinkable and I watched the staff pour from an auto drip pot into the carafes from the dirtiest pot I’ve ever seen. Our room had one hand towel, two bath towels and two washcloths - we made due but everything in this place screamed they were cutting corners. We looked at the breakfast area, it was only 1/4 food full and that was 6:45 with only two people eating. This was NOT the expected experience, we are Hilton Diamond members and this was not up to the Hilton brand we love.
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January 2024 by Happy Handy Helper
Mold on the ceiling, dirty comforters, remote did not work, and the breakfast was gross.
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January 2024 by Julie Trueman
Just stopped in to check it out.
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January 2024 by Joy Tucker
Noteworthy details: Not very friendly for Hampton members passing through on highway for rest stop. I understand she was doing her job, but as a diamond member would hope for exceptions.
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January 2024 by Krystina Rodriguez
Front desk receptionist was very nice but once you get past the clean lobby and into a room you will find so many things wrong. Glad it is just for the night so my children can stretch after a long drive during our road trip home but can’t wait to get out of here. Be sure to bring slippers or sandals to avoid touching the carpet. So nasty and stained. They take zero pride in maintaining this business. Seems like you’ll be better off staying down the street at Fairfield for a few extra bucks if you want a room that is better maintained.Rooms: Outdated, dingy and overall below standard. Carpet was disgusting, mold in bathroom, faucet and shower in general was not connected correctly and so stained and gross looking. Curtains don’t close in the rooms and are sheer so zero privacy. Uncomfortable all around.
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January 2024 by Michael Ewing
This hotel is a disgrace and managed by incompetence. There’s a giant roof leak in room 306 and the front desk accused our team of ‘wetting the bed’ despite abundant reoccurring evidence in the ceiling of roof leaks. They said they would charge us for a new mattress despite multiple occasions of rain and continued roof leaks. My team was sleeping on the floor multiple nights. Since they are defiant of an obvious issue, we have to report to corporate Hampton, BBB, Sussex County department of health. And consult with an attorney as well.
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January 2024 by Naomi Gross
Our rooms were facing the food and it was really difficult to sleep because you could hear the cars/trucks passing on the road.Rooms: Relatively okay.
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January 2024 by Gretchen Studier
Mediocre dated hotel. Could use a spruce up. Bed was comfortable. Carpet could use a good shampoo.Rooms: Carpet near window was soaking wet due to recent storm.Food & drinks: Near by Italian restaurant very good.
