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June 2024 by Carlos Ray
Terrible. Suspicious of everything you do. I literally wrote myself a check and they said they have to verify.
Ridiculous
Never depositing here again.
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April 2024 by Laritza Sarmiento
My mother has been a client for 30 years and we moved to Sterling. Before, there were very kind and helpful people, but today there aren't any. They have people with a bad attitude, bad character, and they don't like helping the elderly.
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February 2024 by Jennifer Huaman
I’m considering closing my account at this point. I came in when it wasn’t busy because my name changed. I was told I needed an appointment even though everyone was just in their cubes. They then all left to go to the back when I asked how quick of a process it is (super short). At least my old bank took people when they had a break between customers.
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November 2023 by Julio Menendez
Bad service!!! I do not recommend it.
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October 2023 by Ryan Masden
Terrible customer service, closing all accounts due to this branch.
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October 2023 by Hector Flores
The attention is terrible, they are not at all friendly and they have no professionalism at all and the worst thing is that in the opening it says a set customer service time and they cut 20 minutes before
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August 2023 by Z Z
The slowest WF in the area.
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August 2023 by Iris Lopez
Today I had a good experience.
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August 2023 by Barbara Julio
0 START (SOFIA)
Unprofessional staff, even the manager.
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January 2023 by Marta Rivas
Last night, I had a problem with the ATM at this Wells Fargo when depositing money. I called the bank and a worker by the name of Marissa answered the call.Through out the whole call she sounded very uninterested in the service she was providing. It got to a point that she expressed herself with “ughhhh.” After the service she issued, I’m left with concern over my claim and if it was even file properly.
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September 2022 by Daniel Ward
Stopped in on today, Monday around 1pm and had long line of 5 customers waiting foe the 1 teller. There were two employees working in cubicle when the male employee told the female employee he was going to lunch. (Even with 5 people waiting for the teller and a customer waiting to talk to someone.When finally at teller I was told by the lady she could not do what I requested. I told her they had before then she educated me that I was asking for the wrong kind of service. I just needed a deposit.Not a good experience.
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September 2022 by Ghazal Nourian
I had transaction with Spencer he was very polite and knowledgeable. Very easy and convenience
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August 2022 by Thomas Johnson
This establishment is never properly staffed at the desk, normally only having one teller available to service accounts. The rest of the people in the building would rather have you wait for the one teller rather than assist.
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June 2022 by Yanci Portillo
0 starUnprofessional staff, even the manager. I needed to open a new account and stop by. They made me wait for half an hour just to tell me they were busy and couldn’t help me and that I needed schedule an appointment. The place was not busy at all and all of them were just standing or walking around doing nothing. Worst customer service. The staff and management need to be trained on customer service skills and time management. Never going there again.
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March 2022 by JACQUELINE GARCIA
This morning I arrived at this Wells Fargo branch because I needed a document for direct deposit from my company. Unfortunately, the customer service agent was very rude to me, she spoke to me in an arrogant manner as if the bank were hers. ask her to ask one of her co-workers for help, maybe they could know about this document, she rudely told me that she was the manager.. It really is unpleasant to arrive and not be able to have any kind of response to your situation... lousy customer service..