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February 2024 by Alyssa Young
Customer service is awful. The girls at the front desk are unprofessional and rude. The girl kept asking me dumb questions. She asked me for my first and last name, then asked me if I was sure that's the only name I go by bc she couldn't find me in the system ... then I specifically told her I ONLY wanted to add the anti-glare to my frames, nothing else, but she kept asking me if I wanted to add other stuff ... she also answered the phone in the middle of helping me and had a very friendly conversation that should not have been had while helping a customer. She obviously didn't listen to me and I felt like she was dismissive and careless.I also felt it was unprofessional for them to be playing Lil Jon in the store. It's a doctor's office, not a bar.The other Visionworks location I went to in Ohio was great, so I know not all their locations are unprofessional - it's just this one in Sterling. They need new employees or they need to better train the ones they have now.
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February 2024 by J B3
I enjoy using Visionworks as the primary place to purchase glasses and contact lens for both me and my family. They have a wide selection from their inventory of frames. The staff is very friendly and helpful. Sometimes they would call me whenever They get new frames that they believe I would like.Great place to purchase your eye wear.Rosie, Juan and Ange were great to work with. Their customer service was impeccable. Thanks guys great job!!
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December 2023 by Calista Locke
Rosie was excellent. She helped us without any hesitation and could anticipate what we needed. She was friendly and patient. The store is clean and has a nice selection.
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December 2023 by Morgan P
Doctor Quinn is amazing, however the store is not. Was told $10 copay with insurance, additional $50 fee added on that I wasn’t told about. Contact lenses over twice as expensive as last year. Wish the store and Dr. Quinn were separate.
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December 2023 by Lisa Huynh
Dr. Quinn is amazing, she is very knowledgable, thorough, and explains everything related to your eyes clearly. Whether you are here for your annual glasses or contacts, or an eye issue, I highly recommend her as your Optometrist. She is a very caring, and dependable eye doctor. Definitely one of the best in the area.
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December 2023 by Gemini Twins
I went to this location for eye appointment this afternoon and received horrible Customer service. The person at the desk couldn’t find my insurance information called my insurance carrier and they said they couldn’t find my records either because she gave them Incorrect information or the person on the other end was incompetent. Then she asked me to go call them. I called them got the information and she said sorry we’re booked for today. She didn’t try to call the insurance back with the correct information or anything. No consideration for my time or that I was not the person responsible for losing that appointment time. I spoke to the manager and asked why they didn’t verify my insurance beforehand and he said yes they were supposed to do it — sorry it wasn’t done. I have gone to that location to see Dr. Quinn for over 15 yrs- with the same insurance-I won’t be going back! I’m sorry too!
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December 2023 by Carmen Walker
Tried to call and the automated system keep messing my appointment If you are late they won’t take you was a waste of my day I won’t come to this location again
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November 2023 by Fajr Bushra
The Team was so helpful every step of the way and so respectful. I want to highlight one employee Roseline who helped me pick out my glasses even though I took TWO HOURS to choose one.
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September 2023 by Churchill Clendenin
The male team member who greeted me & did the vision test was very welcoming and took a lot of time answering my questions. The doctor was very nice and spent a lot of good time explaining everything. Very positive experience!
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September 2023 by Bob Larkin
The staff at Visionworks were very helpful and courteous before and after my eye exam. Molly Quinn performed my eye exam professionally and explained the results carefully and precisely. The resulting eyeglasses were a joy to put on and have improved my near and far vision.
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August 2023 by Frank Reynolds
Short wait time, Dr Quinn is great. She spent a lot of time discussing my situation and I never felt rushed. Staff is always friendly and helpful but it looks like they could use more help. Phone rings constantly and each in store customer takes time to accommodate.
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August 2023 by Melanie Carter
I had a wreck & my car was totalled. The air bad deployed & the glasses from vision works saved my face from getting hurt. They're sturdy frames & the lens are great also. The lens never broke or was scratched. So I went into vision works with & the lady named Tuesday got the frames from the store, set my lens in & I left a VERY happy customer. ?
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August 2023 by Nicolas Arriagada
Amazing. Spending money is never fun but I was LOOKED after. Doctor, Rosalie, and Anhe made such a difference.
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August 2023 by Nancy Kardos
Would recommend this place for my own family and friends. Took the time to get my prescription corrected since it changed alot in 1 year.
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July 2023 by Pamela Bright
The Dr and staff are amazing. Extremely friendly and knowledgeable. I would highly recommend this facility for an amazing vision experience.
