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August 2024 by Rashmi Wright
Everyone was super nice and professional!
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July 2024 by Dave C
Great customer service! Went in with a problem with my glasses, screw fell out, they fixed it immediately, no cost! Very cordial, Thanks!
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July 2024 by T Bryant
Great help from the moment I walked in the door, minimal wait for assistance and to see the Dr. Each person I had contact with made the experience flow effortlessly.
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July 2024 by A Z
Juan and Ange helped me out this evening before closing for an adjustment. They were both fantastic and super accommodating.
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July 2024 by Carrie Black
The staff and doctors have been incredibly helpful and patient in figuring be out how to get a prescription and frames right for my wonky eye. Thank you all for the education and the dedication to your customers!!
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June 2024 by Michelle Pulliam
Great customer service
Great doctor experience
Overall very thorough and pleasant experience
It does take a few hours though so be prepared
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June 2024 by R.O.
I just wanted to thank Juan for being such a great help with my transition to a new office. I got a new insurance that isn’t accepted in this office anymore but he was very responsive with checking my insurance first and following up to inform me it wasn’t accepted there. He’s been able to provide everything I needed in a timely manner and with a positive attitude. Exceptional service even when gracefully leaving the practice. So when you go, ask for Juan.
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June 2024 by Jean Simmons
This store has provided me with friendly and professional service consistently. I’ve been coming here since I moved back to Va (over 4 years now). The receptionist was very friendly and accommodating. Also, this store has a great selection to choose from. I’m totally satisfied with this location! Many thanks!
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June 2024 by Alex Biltz
There was an issue with my insurance saying I had already used my exam for the year and the employees here were so extremely helpful! I had a quick and smooth appointment. Dr. Mohanan was kind and knowledgeable. I will be back for sure!!
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April 2024 by P T.
Came back because of a Prescription change and some bad choices during my appoint a few months ago. With the 100 Day Guarantee, I was able to do an exchange. Juan handed me over to Lina today and she did an awesome job. Very knowledgeable. Kept a smile on her face.
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April 2024 by Samuel Ashat
Juan is of the most personable & professional staff I have ever met in my years of taking-care of my eyesight. The man will bridge the gaps and make things work for anyone, and does so with humility and grace. Dude is a gem y’all hold onto that big fella. Rosie also does her thing! Alright y’all, enough talk, go visit the most organized, functional, classy & generally ELITE locations Visionworks has to offer.
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April 2024 by N Moyer
Good eye exam. Answered all my questions but the star of the show was Juan. Amazing personality and customer service. He made a visit I dislike every year into a great one.
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April 2024 by Kathleen Walsh
Rosie was so helpful and kind!
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April 2024 by Ali Fulladi
Rosie was amazing and super helpful
Thank you
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February 2024 by Alyssa Young
Customer service is awful. The girls at the front desk are unprofessional and rude. The girl kept asking me dumb questions. She asked me for my first and last name, then asked me if I was sure that's the only name I go by bc she couldn't find me in the system ... then I specifically told her I ONLY wanted to add the anti-glare to my frames, nothing else, but she kept asking me if I wanted to add other stuff ... she also answered the phone in the middle of helping me and had a very friendly conversation that should not have been had while helping a customer. She obviously didn't listen to me and I felt like she was dismissive and careless.I also felt it was unprofessional for them to be playing Lil Jon in the store. It's a doctor's office, not a bar.The other Visionworks location I went to in Ohio was great, so I know not all their locations are unprofessional - it's just this one in Sterling. They need new employees or they need to better train the ones they have now.
