-
March 2024 by R N
This location has reached rock bottom in terms of customer service, attitude and rude. Very embarrassing for usps.
-
January 2024 by ma pa
Bad Service. That bGuy is crazy not helpful. USPS not friendly specially this particular area in Sterling.
-
December 2023 by Sabah Hadi, M.D
No wonder, they got one star or even less. All negative experience from services to personal workers.
-
October 2023 by Kyle Larsen
little lazy guy in there refused to get my pack and tried lying to me say its not there im never going back
-
June 2023 by Chana F.
I stopped in to get some stamps when there was one clerk on duty and 3 passport applicants. One was late, one was early, and the other one was on time. It was pretty chaotic with customers being ill-prepared and needing a lot of hand-holding (the late one had neither her passport application or a pen and was 30 minutes late when she arrived).Nonetheless, the clerk had a good sense of humor, was professional, empathetic, and honest. She answered one of my passport questions about their passport services and went out of her way to find a form for me, even though I told her I could come back when I was closer to renewing since she was so busy. I was impressed with how well informed she was about passport services that didn't apply to the USPS location and how respectful and calm she was under pressure. I was able to get everything done (lots of stamps and a mailing) with just a brief wait, and the clerk kept everyone content when it got even busier than when I first walked in. Good service should be appreciated, so I decided to leave positive feedback and express my gratitude for a job well done.
-
March 2023 by BR Ramirez
This post office lost all my personal documents all delivery from me never resived
-
February 2023 by Jose Hernandez
Customer service is horrendous! Front desk rep Armila was rude and disrespectful. Less than helpful to say the least. From the very start had a condescending attitude. Further more even called us “stupid” and had total disregard for her attitude. Stay away if possible and see if there are other locations near you.
-
January 2023 by A Card1
I’ve never experienced losing mail, at the rate I have recently. I have missing credit cards, packages, and letters never delivered.There is no telling how much mail is truly lost.Not weekly, but almost daily I find neighbors mail in my box. Most the time is for a completely different building. I’ve personally carried multiple boxes that were delivered to my building, to the correct building.Yesterday usps put someone else medication in my box (which had the correct address). Today I’ve received letter for neighbors that are addressed for houses 2 streets over.I understand that there will always be human error, but this should be unacceptable. Many people are depending on their mail and finding themselves in very tough situations.
-
January 2023 by Chris Whitfield
Have used this post office since I've moved to Sterling and the quality of the staff has gone down hill as has the US postal service in general. They have, on two separate occasions, made it very difficult for me to use my forever stamps. One employee accused me of having pulled them off of something else as if I reused it or it wasn't an authentic stamp. The stamps are forever stamps, marketed as being used forever. I had originally bought them in 2014. Yes, they're old. If the postal service is selling forever stamps and they sit around for 8 years and are no longer as sticky as they were, that is no excuse for postal employees to tell me they're no good and then forcibly peel them off of my envelope. They also won't let you put tape over top of the stamp to secure it. Nor will they let you trade in an unused forever stamp if it is "bad" for a one-for-one swap for a new stamp. I should (and have in the past) be able to use stamps at the post office as if they are cash or change. They are "worth" the rate of a stamp to the post office. The woman just threw over a dozen of my letters in the box. Years ago postal workers used to rubber stamp and validate each stamp, making sure to cover each stamp to prove it was used and even if the stamp fell off somewhere along the way, at least it was obvious that the stamp had been fixed to the envelope. None of my stamps were marked and now I have no faith that they will ever make it to their destination. If the stamps will fall off because of a failure of the postal service, they would rather pay double the cost to mail it all the way back to me as undeliverable than realize "hmm somehow this made it from Virginia to California but now it has no stamp, hmmm better mail it back to Virginia". Wild. No wonder they don't turn a profit anymore. The postal service has gone downhill for decades and this lack of customer care and lack of service gives me absolutely no faith that my mail will ever make it to its destination. I even asked if I could send some letters faster than the standard single stamp would take it. I was told the only way was if I spent $27 per letter. $27. Per. Letter. Absolutely unbelievable. Just another sign of the slow but steady decline of the American government and its institutions. Will be avoiding the post office completely and only using professional postal products that actually provide reasonable, timely, and reliable service like UPS or FedEx. You get what you pay for. And if I am paying $27 for a letter to make it (that is the cheapest you get for "guaranteed" mail apparently) then I will go somewhere that can actually live up to that guarantee. What a disgrace.
-
November 2022 by Fatguy 111
Thieves!! USPS was kind to hold my Amazon package for ransom all because they decided the my stoop which they’ve delivered to before wasn’t safe for delivery. Went the next day to the post office to pick up they demanded $58 to pick up. There greedy little thieves. I refused to pay so now I have to get a refund from Amazon because of the conniving United States Postal Service
-
November 2022 by Davina C.
Drive to the post office in Cascades instead or even Herndon. This location is full of unprofessional employees and the customer is always wrong. I went in today to get my daughter a passport and I was on time. When my turn came, the lady went to the couple behind me and said that I had to wait because I was late. I said that I was on time and then another worker chimed in. The manager came up and said she would have to go and look at the tape. ARE YOU SERIOUS. She came back 15 minutes later and told me I was on time. Well I knew that. The rude lady doing the passports had already moved on and told me that I had to wait until she was finished. I WILL NEVER ENTER THIS BUILDING AGAIN!!
-
September 2022 by Lucy LI
The Middle-aged blonde womanShe refused to help me due to this boxI asked could you tape for me quick?She said you can buy a rollThis is a GREAT customer serviceUSPS could not afford the tape
-
August 2022 by Rosa G
The customer service can use some serious improvements.Patience is key when working in a facility like this, and the Staff here isn't patient at all.They'll snatch things from your hands, talk to you as if you have a learning disability. ( if youre elderly or Foreign) Mucky attitude to add to it, rolled eyes and smacking of lips is a common reaction if things are taking longer or misinformation is being passed accidentally.Noone in there EVER smiles or welcomed greetings.I would suggest going to a different facility for your services.
-
August 2022 by SIQI LI
The Middle-aged blonde womanShe refused to help me due to this boxI asked could you tape for me quick?She said you can buy a rollThis is a GREAT customer serviceUSPS could not afford the tape
-
July 2022 by Christie Belz
Woman at the front was rude and unfriendly although did explain throughly what I needed to do. Did not appreciate being spoken to like I should already know what I’m doing in a rude tone. Customer service should be better.
