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February 2024 by Suzanne Howard
Fast and super easy pick up and drop off--Very nice and well organized management - excellent!
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January 2024 by Bill McFadden
Great staff. The location is great and very convenient.
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December 2023 by Riasat Zaman
Great place to return a vehicle. Terrible road but good customer service.
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October 2023 by Miguel Cornejo
Showed up for my rental appointment and nobody was there. Called number on door and it sounded like there were drinking. Would not recommend this location. I went somewhere else.
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September 2023 by A Iqbal
The uhaul van I reserved online for a few hours was available, clean, and performed well with great relatively modern features. The friendly owner quickly processed checkout and check-in. Sure the parking lot in the back isn't in great shape and it's also a property used to store others' vehicles but I had no problem driving through it. I parked my personal vehicle in the front of the building per the owner's instruction.I can't relate my one experience here to any of the bad reviews. Also, I'd think taking photos of any rentals, including mileage, is common sense?
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August 2023 by luke stratton
Truck was dirty. Had banana peels under the seat, trash in the glove box, and smelled horrible. When I got to the location to pick up the truck the employee said two words to me, scanned my ID, and gave me the keys. To make a long story short, the check engine light came on as I was getting to my unload location. I was war dialing this location… probably called them 15 times before someone finally picked up. I informed them of the light coming on and told them I didn’t feel comfortable driving an hour and 30 minutes back to drop it off. They hung up on me and I didn’t hear back from them for 15 minutes when they had roadside assistance on the line. The employee assured me they’d bring a new truck for me to drive to this location and would tow the old one away. Fast forward 3 hours and I’m still stranded in an empty house with zero updates after moving all day long. I ended up having to find a ride to take me back home. Called the manager and he assured me my account wasn’t going to get charged… guess what, it got charged. Still trying to have it removed as I was promised. Stay away from this location. There are a million non Uhaul trucks parked everywhere, people coming and going, and they don’t answer the phone. Will never come back again. Worst experience I’ve ever had.
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June 2023 by Claasic
overall garbage experience, The guy there did not do his job at all, sloppy , the whole yard was a mess to get into, i had an auto transport reserved and they didnt even have it, he had given it away for a walk in customer. very trash experience, they have the wrong guy in charge there. i remember when i had a part time job but dang man atleast do your job or stay home
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May 2023 by Jordan W
A little hard to get in and out of parking wise, but other than that checking in and out was a breeze was quick and easy.
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April 2023 by Jared DiCioccio
Had a reservation and there's 4 people waiting around because no one is here and everything is locked up.Do not reserve a U-Haul from this location.
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March 2023 by amir shoja
The location didn’t open, till 2 hours after my arrival, only after I called the main U-Haul number and asked them to track down the manager. He then noticed that the small “trailer w ramp” that I had ordered, was not in their inventory.I had to drive 25 miles to a different location to pick up a much larger trailer (w ramp), that was way too big for my car. But I was left with no choice and up having to rent the farming machine longer & pay more for it, because of U-Haul’s disorganization.On top it, U-Haul charged me more, because they “provided” me with a larger trailer, AGAINST MY WISHES.
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March 2023 by sherry b.
I made a reservation for a truck and set up as a mobile delivery. When I arrived, the delivery had not been set up and there was no agent there, even though it was 45 minutes passed the office opening time!! The place looked awful. I am glad I didn't get my truck there!! So frustrating...
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January 2023 by Courtney Clatterbuck
Would rate 0 stars if I could. This place is a disorganized, dimly lit junkyard. I scheduled a UHAUL mobile pickup for 6:30pm on a Friday. I showed up and initiated the mobile pickup process and it said I had to wait until the office opened at 7am the next day. I called the office number and no one answered. When I called the UHAUL corporate number they said this Blue Mountain dealer didn’t set aside a truck for me and put the key in a lock box for me to retrieve it. I had to be re-routed to a different location to pick up another truck. Horrible pick up experience, not to mention the location made me uneasy in general.
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August 2022 by Abigail Pippen
DO NOT RETURN A RENTAL HERE. They will insist on not giving you a receipt, and then falsify the return information so you get overcharged. If you must return the vehicle here, take pictures and fight for a receipt. After reading the other reviews for this place, this seems to be a trend. We're working with corporate to get this place shut down so it doesn't happen to anyone else.
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June 2022 by Jason A
Absolute SCAM. The location is a junk yard with tons of broken down vehicles and that's not the worst part. The person that rented me a uhaul tried to charge me $600+ for damage that was already present at the time I rented the vehicle. I was never given the opportunity to submit pictures of the truck to uhaul prior to me renting the vehicle to show the damage that was already present. I'm currently disputing this with uhaul's corporate office.
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April 2022 by Laura Navarro
Awful service. Should leave the place because the owner was having an aggressive and unfriendly actitud.
