-
October 2024 by Shari G.
We recently worked with Sarah at The Tile Shop in Sterling and cannot say enough good things about our experience. From choosing the tile, to connecting with the contractor, Sarah was instrumental in helping us have a very positive outcome. She was a pleasure to work with in choosing tile - she was very patient, a good listener, and had a very good eye for style. Her advice along the way as we prepared for installation was extremely helpful, and communication was never an issue from start to finish. Returning unused items to The Tile Shop was also very easy. We were extremely happy with the service provided by Sarah as well as the contractor recommended by The Tile Shop -- they were excellent.
-
October 2024 by Frances F.
I came to this shop to pick tile for a bathroom remodel. There is no oversight to see that your product comes in like the sample you pick. Our tile came in without the color in veining as the sample. I didn’t realize this until the remodelers were about to start the work. My husband returned the tile to the shop. Not his job! I had to pick something else out very quickly.Also, one of the corner shelves that came was completely different than the other. I just should have gotten my money back. I picked something else out I am not 100% thrilled with. When this tile came, it was delivered in wet boxes. Some boxes were torn with broken tiles. The new replacement boxes get delivered to another store and the store clerk insists he pay for them. We had to get reimbursed by a manager. I wasn’t impressed with this store. There are more choices elsewhere. Our renovator suggested we use the Tile Shop in Sterling. I figured we weren’t doing an entire renovation so we got apathetic service.
-
August 2024 by melissa johnson
Reasonable selections and prices. I recommend making for Sarah. Very knowledgeable and made some great suggestions that my designer and I hadn't even considered.
-
July 2024 by Christina Russo
I came into the Tile Shop looking to try and match a floor I loved for a bathroom. I was having a lot of trouble finding something I loved in my price range. Tim R was so patient and showed me solid options, and asked really good questions to lead me out of my indecisiveness. All of their tile is quality and some seriously gorgeous pieces. I wish I had started the project with him to source everything from the same spot. Highly, highly recommended.
-
June 2024 by Kera A
Sonia is very knowledgeable about bathroom tile. She helped me move forward on 2 coordinating tile designs! They have the special contractor recommendations to get bids, the thin set, and the grout excel with built in sealer. I am very pleased with their customer service and with Sonia in particular. The store is gorgeous and the selection is very broad in style and price. You can carry sample tile boards throughout the store and match for tile with wall tile as you choose or have them help you with design choices! A+++
-
May 2024 by Winifred Williams
I worked with Sonia to order tiles for my new bathroom. She was extremely helpful, patient and knowledgeable. Her demeanor was friendly and courteous at all times. I am disabled and she took that into consideration for which I am most grateful. Sonia gets an A+++.
-
April 2024 by jordan bennett
Beware of the return policy. They tell you to buy extra tile because you can always return it. The return policy is 60 days. If you buy your tile ahead of time to prepare for the project and the project takes more than 60 days, you can't return. It's in the tiny print even though they tell you verbally that you can return it if you don't use it. We had a whole unopened box of tile and they will not take it back.
-
April 2024 by Matin Nouri
Bathroom remodeling/renovation is not an easy project. My wife and I had a vague concept of what we wanted, but still had a lot of questions and were not 100% sure about the design. Fortunately we worked with Shahin Asgari who is also The Tile Shop store manager in Sterling. From the beginning, Shahin made himself available around our schedule after work. He has excellent knowledge of the product, and is familiar with the current trend. Throughout the process, Shahin was very patient and listened to what we had envisioned for our bathroom. Our house is 21 years old, and we wanted to convert our old bathroom tub layout into a modern shower with the seat. He provided a lot of assistance and helpful advice and guidance throughout our product selection. Working only with pictures of our current bathroom, he suggested the best tile size and color combination for our bathroom, including the shower walls and the shower floor. We ended up selecting marble tiles for the shower walls, and marble flooring throughout the bathroom. Since most people are visual and have a better idea when they see the actual finished product, Shahin gave us a sample preview of how our bathroom will look like by showing us actual finished "sample" bathrooms in the store, which further enabled us in realizing what we want and further finetuning our requirement. With his overall assistance and expertise, we ended remodeling two bathrooms (and not one), and bring our house in par with the current trends out there. I want to thank Shahin and his staff for making this project a nice experience for us.
-
March 2024 by Art Tat
The staff's exceptional customer service transformed what could have been a daunting task into a delightful experience. From the moment I entered the store, I was greeted warmly by the knowledgeable staff. The knowledgeable staff guided me through their selection of bath and flooring tiles, helping me find the perfect fit for my project while staying within budget. I left feeling confident and satisfied with our selection. I highly recommend Tile Shop to help with your remodeling!
-
February 2024 by Elizabeth Linares
Found the perfect tiles for our master bath remodel thanks to Romina Mazzei’s friendly, patient assistance at the Sterling location! I appreciated her feedback and guidance during the selection process as well as her follow up with our contractor. Romina ensured everything we needed for the entire order was in stock.The Tile Shop has marvelous choices in their pristine showroom and the visualizer tool on their website is a great resource in visualizing different tile selections in various settings. I had shopped around for our tiles in various stores before choosing The Tile Shop.Highly recommend!
-
February 2024 by Sabine James
We stopped by The Tile Shop to get ideas and pricing for a total Master Bath remodel. We connected with Sarah Pour, who was professional and extremely helpful throughout the process. With Sarah's help and advice, we found the perfect tile combo and she made the ordering process seamless. We will be back for any future projects and highly recommend her and The Tile Shop.
-
February 2024 by Rebecca Hutchings
I had a really small tile job and the Sterling Tile Shop staff (Jeffrey and Sonia) were really helpful. They treated my samples, questions and final purchase like it was a big deal! Their help was truly appreciated.
-
February 2024 by Elana Herrman
I worked with Jeffrey Hoyt on choosing/ordering new tile for a bathroom renovation and he was wonderful to work with. He's very knowledgeable, responsive and has a great personality. I highly recommend meeting with him if you are in the market for new tile!
-
December 2023 by Stephen B.
Jeffrey spent so much time with us over a couple of weeks timeframe. He was able to put together many different options for us. He also kept cost in mind every step of the way. The whole team was friendly and knowledgeable. Thank you!!
-
November 2023 by Tom Smith
A tile store that will have everything you need for your kitchen, bath, foyer or whatever your tile needs are a very helpful staff.